Canon VB-C500VD Network Video Recorder VK-64/VK-16 Administrator's Manual - Page 259
Configuration Problems, Upgrade Problems
UPC - 013803117448
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VK Troubleshooting Fails to connect to Storage Servers when switching to the Configuration and Preferences screen. Situation You have attempted to switch to the Configuration and Preferences screen and an error message appears stating a failure to connect to a particular Storage Server (name), although it can still connect to the Master Storage Server. Solution Check whether the specified Storage Server works properly. A network error may have caused this situation. 9 Troubleshooting Configuration Problems Cannot switch to the Configuration and Preferences screen. Situation You have attempted to switch from the Viewing Screen to the Configuration and Preferences screen and an error message appears. Solution Only Administrators can access the Configuration and Preferences screen. Check whether you have Administrator privileges. Camera Servers are not displayed in the Camera Summary window. Situation In the list of Camera Servers on the Camera Summary window, some of the Camera Servers are not displayed. Solution Only Camera Servers associated with the item selected on the Storage Server tab or the Locations/Zones tab will be shown in the list. Also, if you have the Storage Server tab displayed, Camera Servers configured as Do not Record will not be shown. Upgrade Problems Software cannot be upgraded to v2.0. Situation When you try to upgrade the software from v1.1, 1.2 or v1.3 to v2.0 after upgrading your OS to Windows Vista, the Storage Server does not stop and installation cannot be completed. Solution Follow the procedure below: 1. Right click on the Storage Server Configuration icon on the desktop, then choose Properties. 2. Click the Compatibility tab and check the Run this program as an administrator check box. 3. Double click the Storage Server Configuration icon to start the Storage Server Configuration tool. 4. Click the Stop Storage Server button in the Storage server status field. 5. Click the Retry button on the installer wizard for VK version 2.0. 259