Canon VB-C50FSi Network Video Recorder VK-64/VK-16 Administrator's Manual - Page 259

Configuration Problems, Upgrade Problems

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VK Troubleshooting Fails to connect to Storage Servers when switching to the Configuration and Preferences screen. Situation You have attempted to switch to the Configuration and Preferences screen and an error message appears stating a failure to connect to a particular Storage Server (name), although it can still connect to the Master Storage Server. Solution Check whether the specified Storage Server works properly. A network error may have caused this situation. 9 Troubleshooting Configuration Problems Cannot switch to the Configuration and Preferences screen. Situation You have attempted to switch from the Viewing Screen to the Configuration and Preferences screen and an error message appears. Solution Only Administrators can access the Configuration and Preferences screen. Check whether you have Administrator privileges. Camera Servers are not displayed in the Camera Summary window. Situation In the list of Camera Servers on the Camera Summary window, some of the Camera Servers are not displayed. Solution Only Camera Servers associated with the item selected on the Storage Server tab or the Locations/Zones tab will be shown in the list. Also, if you have the Storage Server tab displayed, Camera Servers configured as Do not Record will not be shown. Upgrade Problems Software cannot be upgraded to v2.0. Situation When you try to upgrade the software from v1.1, 1.2 or v1.3 to v2.0 after upgrading your OS to Windows Vista, the Storage Server does not stop and installation cannot be completed. Solution Follow the procedure below: 1. Right click on the Storage Server Configuration icon on the desktop, then choose Properties. 2. Click the Compatibility tab and check the Run this program as an administrator check box. 3. Double click the Storage Server Configuration icon to start the Storage Server Configuration tool. 4. Click the Stop Storage Server button in the Storage server status field. 5. Click the Retry button on the installer wizard for VK version 2.0. 259

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259
9
Troubleshooting
±
Fails to connect to Storage Servers when switching to the
Configuration and
Preferences
screen.
Situation
You have attempted to switch to the
Configuration and Preferences
screen
and an error message appears stating a failure to connect to a particular
Storage Server (name), although it can still connect to the Master Storage
Server.
Solution
Check whether the specified Storage Server works properly. A network error
may have caused this situation.
Configuration Problems
±
Cannot switch to the
Configuration and Preferences
screen.
Situation
You have attempted to switch from the Viewing Screen to the Configuration
and Preferences screen and an error message appears.
Solution
Only Administrators can access the
Configuration and Preferences
screen.
Check whether you have Administrator privileges.
±
Camera Servers are not displayed in the
Camera Summary
window.
Situation
In the list of Camera Servers on the
Camera Summary
window, some of the
Camera Servers are not displayed.
Solutio
n
Only Camera Servers associated with the item selected on the
Storage
Server
tab or the
Locations/Zones
tab will be shown in the list. Also, if you
have the
Storage Server
tab displayed, Camera Servers configured as
Do
not Record
will not be shown.
Upgrade Problems
±
Software cannot be upgraded to v2.0.
Situation
When you try to upgrade the software from v1.1, 1.2 or v1.3 to v2.0 after
upgrading your OS to Windows Vista, the Storage Server does not stop and
installation cannot be completed.
Solution
Follow the procedure below:
1. Right click on the
Storage Server Configuration
icon on the desktop, then
choose
Properties
.
2. Click the
Compatibility
tab and check the
Run this program as an
administrator
check box.
3. Double click the
Storage Server Configuration
icon to start the Storage
Server Configuration tool.
4. Click the
Stop Storage Server
button in the
Storage server status
field.
5. Click the
Retry
button on the installer wizard for VK version 2.0.
VK Troubleshooting