Canon VIXIA HF G21 Instruction Manual - Page 126

Memory Card and Accessories, Connections with External Devices

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Troubleshooting 126 Horizontal bands appear on the screen. - This is a phenomenon typical of CMOS image sensors when recording under certain lighting conditions. This is not a malfunction. You may be able to reduce the symptoms by setting [FUNC.] > [MENU] > p > [Flicker Reduction] to [Automatic]. Alternatively, set the shutter speed to a value matching the frequency of the local electrical system (1/100 for 50 Hz systems, 1/60 for 60 Hz systems). Viewfinder picture is blurred. - Adjust the viewfinder with the dioptric adjustment lever (A 18). No picture appears on the viewfinder. - Close the LCD panel and then pull out the viewfinder to activate it. Audio cannot be recorded. - When using a microphone connected to the MIC terminal, make sure the microphone is turned on. Also, make sure its battery is not exhausted. - The audio recording level is not set correctly (A 73). Sound is distorted or is recorded at lower levels. - When recording near loud sounds (such as fireworks, shows or concerts), sound may become distorted or it may not be recorded at the actual levels. Adjust the audio recording level manually (A 73). The picture is displayed correctly but there is no sound from the built-in speaker. - Speaker volume is turned off. Adjust the volume (A 89). - If the STV-250N Stereo Video Cable is connected to the camcorder, disconnect it. Memory Card and Accessories Cannot insert the memory card. - The memory card was not facing the correct direction. Turn the memory card over and insert it. Cannot record on the memory card. - The memory card is full. Delete some recordings (A 92, 101) to free some space or replace the memory card. - Initialize the memory card (A 29) when you use it with the camcorder for the first time. - The LOCK switch on the memory card is set to prevent accidental erasure. Change the position of the LOCK switch. - A compatible memory card must be used to be able to record movies on a memory card (A 28). - The folder and file numbers have reached their maximum value. Set [FUNC.] > [MENU] > > [File Numbering] to [Reset] and insert a new memory card. Connections with External Devices Video noise appears on the TV screen. - When using the camcorder in a room where a TV is located, keep a distance between the compact power adapter and the power or antenna cables of the TV. Playback looks fine on the camcorder but there is no image on the TV screen. - The video input on the TV is not set to the video terminal to which you connected the camcorder. Select the correct video input.

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Troubleshooting
126
Horizontal bands appear on the screen.
- This is a phenomenon typical of CMOS image sensors when recording under certain lighting
conditions. This is not a malfunction. You may be able to reduce the symptoms by setting
[FUNC.]
>
[MENU]
>
p
>
[Flicker Reduction] to [Automatic]. Alternatively, set the
shutter speed to a value matching the frequency of the local electrical system (1/100 for 50 Hz
systems, 1/60 for 60 Hz systems).
Viewfinder picture is blurred.
- Adjust the viewfinder with the dioptric adjustment lever (
A
18).
No picture appears on the viewfinder.
- Close the LCD panel and then pull out the viewfinder to activate it.
Audio cannot be recorded.
- When using a microphone connected to the MIC terminal, make sure the microphone is turned
on. Also, make sure its battery is not exhausted.
- The audio recording level is not set correctly (
A
73).
Sound is distorted or is recorded at lower levels.
- When recording near loud sounds (such as fireworks, shows or concerts), sound may become
distorted or it may not be recorded at the actual levels. Adjust the audio recording level
manually (
A
73).
The picture is displayed correctly but there is no sound from the built-in speaker.
- Speaker volume is turned off. Adjust the volume (
A
89).
- If the STV-250N Stereo Video Cable is connected to the camcorder, disconnect it.
Memory Card and Accessories
Cannot insert the memory card.
- The memory card was not facing the correct direction. Turn the memory card over and insert it.
Cannot record on the memory card.
- The memory card is full. Delete some recordings (
A
92, 101) to free some space or replace
the memory card.
- Initialize the memory card (
A
29) when you use it with the camcorder for the first time.
- The LOCK switch on the memory card is set to prevent accidental erasure. Change the position
of the LOCK switch.
- A compatible memory card must be used to be able to record movies on a memory card
(
A
28).
- The folder and file numbers have reached their maximum value. Set [FUNC.]
>
[MENU]
>
>
[File Numbering] to [Reset] and insert a new memory card.
Connections with External Devices
Video noise appears on the TV screen.
- When using the camcorder in a room where a TV is located, keep a distance between the
compact power adapter and the power or antenna cables of the TV.
Playback looks fine on the camcorder but there is no image on the TV screen.
- The video input on the TV is not set to the video terminal to which you connected the
camcorder. Select the correct video input.