Canon imageFORMULA DR-3080C Color Startup Guide - Page 55
Images are not scanned, Documents do not feed properly
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✘ Images are not scanned Check the following if the scanner does not scan an image even though the scanning operation is being performed: ● Is the scanner connected to the PC correctly? ● Has the scanner driver been installed? ● Has the application software been installed correctly? Has the application software been set up correctly? ● Is there a problem in the PC system? Notice If the scanner will not respond at all due to a system error, turn the scanner off, wait at least 10 seconds, and then turn the scanner back on again. When you resume scanning, make sure that the last document was scanned correctly. ✘ Documents do not feed properly The following are possible causes of a document failing to feed properly. Check each possible cause. Cause Action An attempt is being made to scan a document of a size, thickness or weight that the scanner cannot scan. Check the size, thickness and weight of the document. For cautions concerning documents, refer to "Documents" on page 30. Cause Action The rollers inside the scanner are dirty or worn. Clean the rollers as described on page 47. If the rollers are worn, contact your service representative and request to have the rollers replaced. For details on how to clear jammed paper, refer to "Clearing a Paper Jam" on page 43. Troubleshooting 51