Canon imageFORMULA DR-4010C Color Reference Guide - Page 49

Scanning Is Not Performed, Slow Scanning Speed, draining memory resources.

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Chapter 4 Problem Solution The scanner is not ON. Check to see if the scanner is ON. If the scanner is not ON, shut down the PC, then turn the scanner ON first, and then the PC. Problem The SCSI card is not compatible with the scanner. Solution Use a recommended SCSI card. ✘ Scanning Is Not Performed Check the following if the scanner does not scan an image even though the scanning operation is performed: • Has the application software been installed correctly? Has the application software been set up correctly? • Is there a problem in the PC system? IMPORTANT • If documents are not scanned normally even if the scanner setup is OK, a probable cause is that the scanner driver or application software is not running correctly. Re-install the scanner driver or application software. • When system errors result in the scanner not functioning at all, turn OFF the scanner and wait at least ten seconds before turning it ON again. If the error continues to occur, restart the computer. • When scanning continues, make sure that the last document scanned was scanned correctly. ✘ Slow Scanning Speed The following problems might cause the scanning speed to be slow. Problem Solution Other applications are running in the background on your PC. Quit all other applications that are running. Problem Solution Resident applications, such as anti-virus software, are draining memory resources. Quit all resident applications. Troubleshooting 45

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Troubleshooting
45
Chapter 4
Problem
The scanner is not ON.
Solution
Check to see if the scanner is ON. If the scanner is not ON,
shut down the PC, then turn the scanner ON first, and then
the PC.
Problem
The SCSI card is not compatible with the scanner.
Solution
Use a recommended SCSI card.
✘
Scanning Is Not Performed
Check the following if the scanner does not scan an image even though
the scanning operation is performed:
•
Has the application software been installed correctly? Has the
application software been set up correctly?
•
Is there a problem in the PC system?
IMPORTANT
•
If documents are not scanned normally even if the scanner setup
is OK, a probable cause is that the scanner driver or application
software is not running correctly. Re-install the scanner driver or
application software.
•
When system errors result in the scanner not functioning at all,
turn OFF the scanner and wait at least ten seconds before turning
it ON again. If the error continues to occur, restart the computer.
•
When scanning continues, make sure that the last document
scanned was scanned correctly.
✘
Slow Scanning Speed
The following problems might cause the scanning speed to be slow.
Problem
Other applications are running in the background on
your PC.
Solution
Quit all other applications that are running.
Problem
Resident applications, such as anti-virus software, are
draining memory resources.
Solution
Quit all resident applications.