Canon imageFORMULA DR-M160II NA10 User Manual - Page 27
Troubleshooting, Specifying a Static IP Address for the Device p. 8.
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Troubleshooting Problem 1 Scanning is not possible. Solutions • Confirm that the scanner and the device are turned on. • Confirm that the scanner is compatible with the device. • Confirm that the device and scanner are connected via USB cable. • Confirm that the network cable is connected properly. • Confirm that the IP address is configured properly. Problem 2 I cannot get a working connection. Solutions • If a DHCP server does not exist on the network, you need to use a static IP address. For details, see "Specifying a Static IP Address for the Device" (p. 8). • You cannot connect if the connected segment is different. Please set it to the same segment as your computer. For details, please contact your network administrator. • Connection may not be possible due to security software settings. For details, please contact your network administrator. • You cannot connect if the same device exists on multiple networks and you specify a device with a different IP address. Please double check the IP address of the device to be used. • Confirm that the version of the installed scanner driver is compatible with this device Problem 3 Automatic connection to the network is not possible. Solutions If your network environment supports DHCP, consult your network administrator. If your network environment does not support DHCP, configure the IP address manually. Problem 4 The network disconnects during use. Solutions • Check the condition of the cable connection. • Check the status of network traffic. When a heavy load is placed on the network, processing takes time and timeouts may occur. Wait for awhile and then reconnect. If the situation does not improve, please contact your network administrator. Problem 5 The scanner automatically turns itself off, making the connection unavailable. Solution When the scanner has its Auto Power Off function enabled, it automatically turns itself off after a certain period of inactivity, regardless of the connection. Turn the scanner back on, and as necessary, disable the Auto Power Off function as described in the scanner's manual. Problem 6 I want to reset the device's settings to their initial values. Solutions Press and hold the Reset button while the device is turned on to reset the device's settings to their initial values. During initialization, the Connection lamp lights red. When the Connection lamp lights green, initialization is finished. Holding the Reset button while turning on the device, and continuing to hold it until the Connection lamp on this device lights red, resets it to the factory default state. 27