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Canon imagePROGRAF iPF815 iPF815 User Manual Ver.1.00 - Page 882

Problems with the printing quality, Printing is faint

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Troubleshooting > Problems with the printing quality > Problems with the printing quality Printing is faint ...866 Paper rubs against the printhead ...867 The edges of the paper are dirty ...868 The surface of the paper is dirty ...868 The back side of the paper is dirty ...869 Printed colors are inaccurate ...869 Banding in different colors occurs ...870 Colors in printed images are uneven ...870 Image Edges are Blurred or White Banding Occurs 871 Setting the Blue Switch on the Platen ...872 The contrast becomes uneven during printing 875 The length of printed images is inaccurate ...875 Documents are printed crooked ...875 Documents are printed in monochrome ...875 Line thickness is not uniform ...876 Lines are misaligned ...876 Problems with the printing quality caused by the type of paper 877 Printing is faint Cause Corrective Action You may be printing on the wrong side of the paper. Print on the printing surface. The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clogged. (See "Checking for Nozzle Clogging.") →P.817 Because the printer was left without After the ink tanks have been installed for 24 hours, run Head Cleaning B. 12 ink tanks installed for some time, ink has become clogged in the ink (See "Cleaning the Printhead.") →P.819 supply system. Paper is jammed inside the Top Cover. Follow the steps below to remove the jammed piece of paper inside the Top Cover. 1. Press the Online button to bring the printer offline. 2. Open the Top Cover and make sure the Carriage is not over the Platen. 3. Remove any scraps of paper inside the Top Cover. (See "Clearing Jammed Roll Paper.") →P.852 866 (See "Clearing a Jammed Sheet.") →P.856 4. Close the Top Cover. During borderless printing, the ink was not dry enough before cutting. Specify a longer drying period in the printer menu, in Roll DryingTime in Paper Details. (See "Main Menu Settings.") →P.722 Printing may be faint if Print Quality in Advanced Settings in the printer driver is set to Standard or Draft. In Advanced Settings of the printer driver, choose Highest or High in Print Quality. Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower. Printing is faint iPF815

Section	Page
Cover	1
Note	2
Contents	3
Basic Printing Workflow	17
Printing procedure	18
Printing Options Using Rolls and Sheets	18
Loading and Printing on Rolls	19
Loading and Printing on Sheets	24
Printing in Windows	26
Printing from Mac OS X	27
Canceling print jobs	29
Canceling Print Jobs from the Control Panel	29
Canceling Print Jobs from Windows	30
Canceling Print Jobs from Mac OS X	31
Working With Various Print Jobs	34
Printing CAD Drawings	35
Printing CAD Drawings	35
Printing Line Drawings and Text	35
Printing Line Drawings and Text (Windows)	36
Printing Line Drawings and Text (Mac OS X)	38
Specifying Colors and Printing CAD Drawings	42
Specifying Colors and Printing CAD Drawings (Windows)	43
HP-GL/2 Printing	44
Printing Photos and Images	46
Printing Photos and Images	46
Printing Photos and Images (Windows)	47
Printing Photos and Images (Mac OS X)	49
Printing Office Documents	54
Printing Office Documents	54
Printing Office Documents (Windows)	55
Printing Office Documents (Mac OS X)	56
Enhanced Printing Options	61
Adjusting Images	62
Adjusting the Color in the Printer Driver	62
Fine-Tuning Colors of Photos and Images (Windows)	64
Fine-Tuning Colors of Photos and Images (Mac OS X)	68
Giving Priority to Particular Graphic Elements and Colors for Printing	71
Choosing the Document Type and Printing Conditions (Windows)	74
Choosing the Document Type and Printing Conditions (Mac OS X)	77
Choosing Paper for Printing	80
Choosing a Paper for Printing	80
Specifying Paper in the Printer Driver	80
Printing enlargements or reductions	81
Resizing Originals to Match the Paper Size	81
Resizing Originals to Match the Paper Size (Windows)	81
Resizing Originals to Match the Paper Size (Mac OS X)	83
Resizing Originals to Fit the Roll Width	87
Resizing Originals to Fit the Roll Width (Windows)	87
Resizing Originals to Fit the Roll Width (Mac OS X)	90
Resizing Originals by Entering a Scaling Value	93
Resizing Originals by Entering a Scaling Value (Windows)	94
Resizing Originals by Entering a Scaling Value (Mac OS X)	96
Printing at full size	101
Printing on Oversized Paper	101
Printing at Full Size (Windows)	102
Printing at Full Size (Mac OS X)	103
Borderless Printing at Actual Size	107
Borderless Printing at Actual Size (Windows)	108
Borderless Printing at Actual Size (Mac OS X)	111
Borderless Printing	116
Borderless Printing on Paper of Equivalent Size	116
Borderless Printing by Resizing Originals to Match the Paper Size (Windows)	117
Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS X)	119
Borderless Printing by Resizing Originals to Fit the Roll Width	123
Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)	124
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS X)	126
Printing banners or at other non-standard sizes	131
Printing Vertical or Horizontal Banners (Large-Format Printing)	131
Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)	132
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS X)	136
Printing on Non-Standard Paper Sizes	140
Printing on Non-Standard Paper Sizes (Windows)	140
Printing on Non-Standard Paper Sizes (Mac OS X)	145
Tiling and multiple pages per sheet	149
Printing Multiple Originals Next to Each Other	149
Printing Multiple Originals Next to Each Other (Windows)	150
Printing Multiple Originals Next to Each Other (Mac OS X)	152
Printing Multiple Pages Continuously	154
Printing Multiple Pages Continuously (Windows)	155
Printing Multiple Pages Continuously (Mac OS X)	157
Printing Multiple Pages Per Sheet	159
Printing Multiple Pages Per Sheet (Windows)	159
Printing Multiple Pages Per Sheet (Mac OS X)	162
Printing Posters in Sections	166
Printing Large Posters (Windows)	167
Centering originals	170
Printing Originals Centered on Rolls	170
Printing Originals Centered on Rolls (Windows)	170
Printing Originals Centered on Rolls (Mac OS X)	172
Printing Originals Centered on Sheets	176
Printing Originals Centered on Sheets (Windows)	176
Printing Originals Centered on Sheets (Mac OS X)	179
Conserving roll paper	183
Conserving Roll Paper by Rotating Originals 90 Degrees	183
Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)	183
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS X)	185
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins	189
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)	189
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS X)	192
Using PosterArtist to Compose Originals	197
Using PosterArtist to Compose Originals	197
Checking Images Before Printing	200
Checking the Layout in a Preview Before Printing	200
Other useful settings	202
Printing With Watermarks	202
Printing with Watermarks— COPY, FILE COPY, and so on (Windows)	203
Making the Original Orientation Match the Paper Orientation	206
Making the Original Orientation Match the Paper Orientation (Windows)	206
Making the Original Orientation Match the Paper Orientation (Mac OS X)	208
Using Favorites	212
Cutting Roll Paper After Printing	212
Cutting Roll Paper After Printing (Windows)	212
Cutting Roll Paper After Printing (Mac OS X)	214
Windows Software	217
Printer Driver	218
Printer Driver Settings	218
Specifying Paper in the Printer Driver	220
Confirming Print Settings	222
Checking the Layout in a Preview Before Printing	223
Using Favorites	225
Accessing the Printer Driver Dialog Box from Applications	227
Accessing the Printer Driver Dialog Box from the Operating System Menu	229
Main Sheet	231
Paper Information on Printer Dialog Box	235
Paper Detailed Settings Dialog Box	235
View Settings Dialog Box for the Printing Application	237
Color Adjustment Sheet: Color	237
Object Adjustment dialog box: Color	239
Matching Sheet	240
Color Adjustment Sheet: Monochrome	242
Object Adjustment dialog box: Monochrome	243
Page Setup Sheet	244
Output Method dialog box	247
Paper Size Options Dialog Box	248
Layout Sheet	249
Page Options Dialog Box	251
Special Settings Dialog Box	252
Favorites Sheet	253
Utility Sheet	255
Support Sheet	256
Settings Summaries Dialog Box	257
Device Settings Sheet	258
Preview	259
The Features of Preview	259
Operating Environment	259
Starting Preview	259
Preview Main Window	261
Dialog Area	264
Enlarge/Reduce the screen display	265
Moving a Page	265
Using the ruler	266
Priority setting for rotating 90 degrees	266
Printing with Selecting the Layout	268
Print on the Center	270
Not Print Spaces at the Top/Bottom	271
Free Layout	272
The Features of Free Layout	272
Operating Environment	273
Starting Free Layout	273
Free Layout Main Window	275
Detailed Settings	277
Preferences Dialog Box	278
Page Options Dialog Box	279
Zoom Dialog Box	280
Format Dialog Box	281
Laying out a Multiple-File Document on One Page	283
Laying out a Document Created with Multiple Application Programs on One Page	286
Selecting an Object	289
Changing the Object Size	290
Moving an Object	290
Rotating an Object	291
Laying out Objects Automatically	292
Aligning Objects	292
Changing the Object Overlapping Order	294
Pasting a Copied or Cut Object	296
Folded Duplex Window	297
Finished Size Settings Dialog Box	298
Binding Settings Dialog Box	299
Prints using Folded Duplex	300
Color imageRUNNER Enlargement Copy	302
The Features of Color imageRUNNER Enlargement Copy	302
Operating Environment	302
Starting Color imageRUNNER Enlargement Copy	302
Color imageRUNNER Enlargement Copy Dialog Box	304
Hot Folder	305
Creating a New Hot Folder	306
Specifying an Existing Shared Folder as a Hot Folder	310
Setting the Print Parameters	313
Printing Enlargements of Scanned Originals from a Color imageRUNNER	314
Print Plug-In for Office	317
Print Plug-In for Office features	317
Operating Environment	318
Steps to install	318
Steps to uninstall	322
When Print Plug-In for Office is not displayed	322
To start from Microsoft Word	327
Print Matching Roll Width (Word)	330
Borderless Printing (Word)	332
Multi-Page Printing (Word)	335
Register the settings(Word)	338
Print Using Registered Settings (Word)	339
Portrait Orientation / Landscape Orientation (Word)	341
To start from Microsoft PowerPoint	343
Print Matching Roll Width (PowerPoint)	345
Borderless Printing (PowerPoint)	348
Multi-Page Printing (PowerPoint)	350
Register the settings(PowerPoint)	353
Print Using Registered Settings (PowerPoint)	354
Portrait Orientation / Landscape Orientation (PowerPoint)	356
To start from Microsoft Excel	359
Print Entire Sheet (Excel)	361
Print Selected Area (Excel)	364
Configuring Binding (Excel)	367
Configuring Special Settings	368
HDI Driver	370
The Features of HDI Driver	370
Operating Environment	370
Installation Procedure	371
Installing with the Canon Installer	371
Installing with the Add-A-Plotter Wizard	378
Opening the Plotter Configuration Dialog Box	383
Opening from the AutoCAD File Menu	384
Opening from the Start Menu	385
Plotter Configuration Editor Dialog Box	387
Media Source and Media Size Settings	388
Graphics Settings	389
Opening the Custom Properties Dialog Box	392
Custom Properties dialog box	394
Paper Detailed Settings	396
Output Method Dialog Box	398
Color Compatibility Dialog Box	398
Printing	399
Status Monitor	403
The Features of imagePROGRAF Status Monitor	403
Job Management Using imagePROGRAF Status Monitor	404
Accounting	406
Accounting Manager	406
Launching the Accounting Manager	407
Accounting Manager Main Window	407
Accounting Manager Basic Procedures	410
Configuring Unit Costs in Accounting Manager	410
Setting the Unit Cost for Ink	411
Setting the Unit Cost for Paper	412
Setting the Unit Cost for Items Other Than Ink and Paper	413
Configuring Units and Display Settings in Accounting Manager	414
Automatically Acquiring Print Job Logs at Regular Intervals	415
Canceling Regular Print Job Log Acquisition	415
Switching Between Displaying Jobs on Printer and Regularly Acquired Jobs	415
Exporting Print Job Data as a CSV File	416
Showing Job Properties	416
Showing, Saving and Loading Selected Unit Cost Data	417
Showing the Total Amount of Ink and Paper Consumed	417
Digital Photo Front-Access	418
Digital Photo Front-Access	418
Device Setup Utility	419
imagePROGRAF Device Setup Utility	419
Installing imagePROGRAF Device Setup Utility	419
Configuring the IP Address Using imagePROGRAF Device Setup Utility	420
Media Configuration Tool	422
The Features of Media Configuration Tool	422
Operating Environment	422
Installation Procedures	423
Starting the Media Configuration Tool	425
Media Configuration Tool Main Window	426
Editing Media Type Information	427
Adding Media Types	428
Changing Media Names	430
Deleting Media Types You Have Added	432
Switching Media Types Display Show/Hide	434
Changing the Display Order of Media Types	435
Updating Media Types	437
Mac OS X Software	440
Printer Driver	441
Printer Driver Settings	441
Specifying Paper in the Printer Driver	443
Confirming Print Settings	445
Checking the Layout in a Preview Before Printing	447
Using Favorites	448
Accessing the Printer Driver Dialog Box from Applications	448
Main Pane	449
Paper Information on Printer Dialog Box	453
Paper Detailed Settings Dialog Box	454
View settings Dialog Box for the Printing Application	455
Matching pane	456
Color Settings Pane: Color	458
Object Adjustment dialog box: Color	459
Color Settings Pane: Monochrome	460
Object Adjustment dialog box: Monochrome	462
Page Setup Pane	463
Utility Pane	465
Additional Settings Pane	466
Support Pane	467
Preview	468
The Features of Preview	468
Operating Environment	468
Starting Preview	469
Preview Main Window	470
Paper Settings Panel	473
Easy Settings	475
Advanced Settings	476
Output Settings Panel	478
Color Settings Panel	480
Color Adjustment	481
Matching	484
Driver Matching Mode	486
ICC Matching Mode	487
ColorSync	488
Preferences Dialog Box	488
Zoom Dialog Box	489
Go to Page Dialog Box	489
Print with No Borders	489
Print on the Center	490
Not Print Spaces at the Top/Bottom	491
Print Page Rotated 90 Degrees	492
Display with Fitting to the Width of the Paper	493
Display with All	494
Display with Actual Size	495
Moving a Page	495
Free Layout	497
The Features of Free Layout	497
Operating Environment	497
Starting Free Layout	498
Free Layout Main Window	499
Paper Settings Panel	502
Easy Settings	504
Advanced Settings	505
Color Settings Panel	507
Color Adjustment	508
Matching	511
Driver Matching Mode	513
ICC Matching Mode	514
ColorSync	515
Preferences Dialog Box	516
Page Setup Dialog Box	517
Zoom Dialog Box	518
Format Dialog Box	519
Laying out a Multiple-File Document on One Page	520
Laying out a Document Created with Multiple Application Programs on One Page	520
Selecting an Object	521
Changing the Object Size	521
Moving an Object	522
Rotating an Object	523
Laying out Objects Automatically	524
Aligning Objects	524
Changing the Object Overlapping Order	526
Pasting a Copied or Cut Object	528
Color imageRUNNER Enlargement Copy	529
The Features of Color imageRUNNER Enlargement Copy	529
Operating Environment	529
Starting Color imageRUNNER Enlargement Copy	530
Color imageRUNNER Enlargement Copy Dialog Box	531
Hot Folder	532
Creating a New Hot Folder	533
Editing a Hot Folder (Setting Print Conditions)	535
Deleting a Hot Folder	539
Setting the Print Parameters	539
Paper Settings Panel	540
Easy Settings	542
Advanced Settings	543
Output Settings Panel	545
Color Settings Panel	547
Driver Matching Mode	549
ICC Matching Mode	550
ColorSync	551
Printing Enlargements of Scanned Originals from a Color imageRUNNER	551
Printmonitor	554
imagePROGRAF Printmonitor	554
Media Configuration Tool	555
The Features of Media Configuration Tool	555
Operating Environment	555
Procedures for Installing	556
Procedures for Uninstalling	558
Starting the Media Configuration Tool	562
Media Configuration Tool main window	563
Editing Media Type Information	564
Adding Media Types	565
Changing Media Names	567
Deleting Media Types You Have Added	569
Switching Media Types Display Show/Hide	571
Changing the Display Order of Media Types	573
Updating Media Types	575
Print Jobs	578
Basic Print Job Operations	579
Saved Print Jobs	579
Saving Print Jobs	581
Managing Queued Jobs (Deleting or Preempting Other Jobs)	584
Printing Saved Jobs	588
Deleting Saved Jobs	593
Moving Saved Jobs	598
Advanced Print Job Operations	605
Saving Print Jobs Sent from Sources Other than the Printer Driver	605
Printing Without Saving Jobs in the Common Box	606
Setting Passwords for Personal Boxes	607
Naming Personal Boxes	612
Displaying a List of Saved Jobs	617
Printing a List of Saved Jobs	621
Displaying Details of Saved Jobs	621
Renaming Saved Jobs	625
Handling Paper	632
Paper	633
Types of Paper	633
Paper Sizes	636
Handling rolls	639
Attaching the Roll Holder to Rolls	639
Loading Rolls in the Printer	644
Selecting the Paper Source	647
Selecting the Paper Type (Roll)	648
Specifying the Paper Length (Roll)	649
Removing the Roll from the Printer	650
Removing the Roll Holder from Rolls	653
Feeding Roll Paper Manually	654
Keeping Track of the Amount of Roll Paper Left	655
Specifying the Ink Drying Time for Rolls	656
Specifying the Cutting Method for Rolls	658
Cutting the Leading Edge of Roll Paper Automatically	663
Reducing Dust from Cutting Rolls	664
Roll Holder Set	665
Handling sheets	666
Selecting the Paper Type (Sheet)	666
Loading Sheets in the Printer	667
Manually Loading Paper to the Position for Printing	670
Removing Sheets	672
Output Stacker	674
Stationary Output Stacker	674
Using the Stationary Output Stacker	675
Stowing the Stationary Output Stacker	677
Wheeled Output Stacker	679
Using the Wheeled Output Stacker	679
Adjustments for Better Print Quality	683
Adjusting the Printhead	684
Adjusting the Printhead	684
Automatic Straightening of Lines and Colors (Auto Head Adj.)	684
Manual Straightening of Lines and Colors (Manual Head Adj)	686
Adjusting Line Misalignment (Head Inc. Adj.)	688
Troubleshooting Paper Abrasion and Blurry Images (Head Height)	691
Adjusting the feed amount	692
Adjusting the Feed Amount	692
Selecting a Feed Amount Adjustment Method (Feed Priority)	692
Auto Band Adjustment (Auto Band Adj.)	693
Manual Band Adjustment (Manual Band Adj)	694
Banding Adjustment During Printing (Fine Band Adj.)	696
Adjusting Line Length (Adjust Length)	697
Adjusting the Vacuum Strength (VacuumStrngth)	699
Printer Parts	700
Printer parts	701
Front	701
Back	703
Top Cover (Inside)	704
Carriage	705
Ink Tank Cover (Inside)	706
Control Panel	708
Control Panel	708
Turning the Printer On and Off	710
Printer Modes	712
Switching Modes	718
Printer Menu Operations	720
Main Menu Operations	721
Menu Structure	725
Main Menu Settings	738
Main Menu Settings (During Printing)	750
Submenu Display	751
Status Print	752
Checking Instructions During Printer Operations	759
Hard Disk	762
Printer Hard Disk Operations	762
Checking the Free Hard Disk Space	763
Erasing Data on the Printer's Hard Disk	766
Optional accessories	768
Media Take-up Unit	768
Using the Media Take-up Unit	770
Removing Printed Documents from the Media Take-up Unit	777
Printer Specifications	781
Specifications	781
Print Area	784
Network Setting	786
Network Setting	787
Network Environment	787
Configuring the IP Address on the Printer	789
Configuring the IP Address Using the Printer Control Panel	790
Configuring the IP Address Using ARP and PING Commands	791
Using RemoteUI	792
Configuring the Printer's TCP/IP Network Settings	793
Specifying Printer-Related Information	794
Configuring the Communication Mode Manually	796
Email Notification When Printing is Finished or Errors Occur	797
Initializing the Network Settings	797
Network Setting (Windows)	799
Configuring the Printer Driver Destination	799
Configuring the Printer's NetWare Network Settings	800
Specifying the Printer's Frame Type	801
Specifying NetWare Print Services	803
Specifying NetWare Protocols	805
Configuring NetWare Network Settings	807
Network Setting (Mac OS X)	809
Configuring the Printer Driver Destination	809
Configuring the Printer's AppleTalk Network Settings	809
Configuring the Destination for AppleTalk Networks	810
Configuring the Destination for TCP/IP Network	813
Configuring the Destination for Bonjour Network	816
Maintenance	818

Match case Limit results 1 per page

Problems with the printing quality

Printing is faint

.................................................................................................................................................

866

Paper rubs against the printhead

....................................................................................................................

867

The edges of the paper are dirty

.....................................................................................................................

868

The surface of the paper is dirty

......................................................................................................................

868

The back side of the paper is dirty

..................................................................................................................

869

Printed colors are inaccurate

...........................................................................................................................

869

Banding in different colors occurs

...................................................................................................................

870

Colors in printed images are uneven

...............................................................................................................

870

Image Edges are Blurred or White Banding Occurs

.......................................................................................

871

Setting the Blue Switch on the Platen

.........................................................................................................

872

The contrast becomes uneven during printing

................................................................................................

875

The length of printed images is inaccurate

......................................................................................................

875

Documents are printed crooked

......................................................................................................................

875

Documents are printed in monochrome

..........................................................................................................

875

Line thickness is not uniform

...........................................................................................................................

876

Lines are misaligned

.......................................................................................................................................

876

Problems with the printing quality caused by the type of paper

......................................................................

877

Printing is faint

Cause

Corrective Action

You may be printing on the wrong

side of the paper.

Print on the printing surface.

The Printhead nozzles are clogged.

Print a test pattern to check the nozzles and see if they are clogged.

(See "

Checking for Nozzle Clogging

.")

→P.817

Because the printer was left without

ink tanks installed for some time,

ink has become clogged in the ink

supply system.

After the ink tanks have been installed for 24 hours, run

Head Cleaning B

(See "

Cleaning the Printhead

.")

→P.819

Paper is jammed inside the Top

Cover.

Follow the steps below to remove the jammed piece of paper inside the Top

Cover.

Press the

Online

button to bring the printer offline.

Open the Top Cover and make sure the Carriage is not over the Platen.

Remove any scraps of paper inside the Top Cover.

(See "

Clearing Jammed Roll Paper

.")

→P.852

(See "

Clearing a Jammed Sheet

.")

→P.856

Close the Top Cover.

During borderless printing, the ink

was not dry enough before cutting.

Specify a longer drying period in the printer menu, in

Roll DryingTime

Pa-

per Details

(See "

Main Menu Settings

.")

→P.722

Printing may be faint if

Print Qual-

ity

Advanced Settings

in the

printer driver is set to

Standard

Draft

Advanced Settings

of the printer driver, choose

Highest

High

Quality

Printing in

Draft

Standard

mode is faster and consumes less ink than in

Highest

High

modes, but the printing quality is lower.

Troubleshooting

Problems with the printing quality

Printing is faint

iPF815

866