Chamberlain MYQ-G0402MC Owners Manual - English Spanish French - Page 18

Overview Set Up Your Smart Garage Control Need Help? Troubleshooting videos Garage door opener compatibility Router compatibility and settings How to improve your Wi-Fi signal Test the door sensor battery Change the door sensor battery Pair a replacement door sensor You have reached the maximum number of doors How to manually add a door sensor Erase Wi-Fi settings from the hub Reset the hub to factory default Update my network settings in the myQ app LED indicators The app says Monitor Mode App error messages Locate a garage door opener program or learn button Accessories and Parts Need Help? LED indicators The LEDs indicate the status of the Smart Garage Control. Blinking blue The hub was unable to and green connect to your home's Wi‑Fi router. Blinking blue The hub is attempting to connect to your mobile device. Solid blue The hub was unable to connect to your home Wi‑Fi network. Blinking green The hub was unable to connect to the internet or myQ server. Solid green Solid amber The hub has successfully connected to the myQ server. Door button 1 or 2 has been pressed Blinking amber Door sensor is pairing to the hub. If unable to connect: • Try moving the hub to a location in the garage closer to your home's Wi-Fi router. • Unplug the power cord for your router and plug it back in. Note: this will disconnect all your devices. • Be sure the hub is not blocked by any additional network security (Firewall, MAC filtering). • Update the Wi-Fi settings on your hub by going to device management in the myQ app. If unable to connect: • Check that Bluetooth is enabled to setup your myQ device. • Check that you are entering the correct network password. • Unplug power to your hub and plug it back in. If it's not blinking blue, press and hold the button until the LED goes to a blinking blue. • Disable and re-enable Bluetooth on your mobile device. If unable to connect: • Unplug power to the router and plug it back in. • Be sure the hub is not blocked by any additional network security (Firewall, MAC filtering) • Make sure router TCP/ UDP port 8883 is open, see Router compatibility and settings. Press the test button on the door sensor to pair the sensor with the hub. 18