Chamberlain MYQ-G0402MC Owners Manual - English Spanish French - Page 20

The app says, App error messages, Close error, Off line error

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Overview Set Up Your Smart Garage Control Need Help? Troubleshooting videos Garage door opener compatibility Router compatibility and settings How to improve your Wi-Fi signal Test the door sensor battery Change the door sensor battery Pair a replacement door sensor You have reached the maximum number of doors How to manually add a door sensor Erase Wi-Fi settings from the hub Reset the hub to factory default Update my network settings in the myQ app LED indicators The app says Monitor Mode App error messages Locate a garage door opener program or learn button Accessories and Parts Need Help? The app says Monitor Mode The door sensor is paired to the hub, but the garage door opener is not. • In the myQ app tap Monitor Mode, this will attempt to pair the garage door opener to the hub. Try to open and close the garage door in the app. • If the hub is mounted on the ceiling move it to a location 6 feet off the ground, and 4 feet from any large metal objects. From the wall mounted door control, open and close the garage door twice. App error messages Close error A close error occurs when the door is commanded to close from the app and is unable to close twice consecutively. • Use your remote or the wall-mounted door panel button to close the garage door. • If the garage door is not closing, check for an obstruction, check for an obstruction in the safety sensor beam. Remove any obstructions and confirm the door opens and closes from the wall mounted door control or a remote. • If the hub is mounted on the ceiling move it to a location 6 feet off the ground, and 4 feet from any large metal objects. From the wall mounted door control, open and close the garage door twice. • Replace the battery in the door sensor. See Test the door sensor battery. Off line error Your Smart Garage Control has lost connection to the router and cannot be controlled by the myQ app. • Check that the hub is plugged in and has power. • The router may have lost connection to the Internet. Check the router and follow the instructions that came with it to reconnect to the Internet. • Tap the error message in the app and follow the instructions. 20

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20
Overview
Set Up Your Smart Garage
Control
Need Help?
Troubleshooting videos
Garage door opener compatibility
Router compatibility and settings
How to improve your Wi-Fi signal
Test the door sensor battery
Change the door sensor battery
Pair a replacement door sensor
You have reached the maximum
number of doors
How to manually add a door sensor
Erase Wi-Fi settings from the hub
Reset the hub to factory default
Update my network settings in the
myQ app
LED indicators
The app says Monitor Mode
App error messages
Locate a garage door opener
program or learn button
Accessories and Parts
Need Help?
The app says
Monitor Mode
The door sensor is paired to the hub, but the garage door opener is not.
•
In the myQ app tap
Monitor Mode
, this will attempt to pair the garage door opener to
the hub. Try to open and close the garage door in the app.
•
If the hub is mounted on the ceiling move it to a location 6 feet off the ground, and 4 feet
from any large metal objects. From the wall mounted door control, open and close the
garage door twice.
App error messages
Close error
A close error occurs when the door is commanded to close from the app and is unable to close
twice consecutively.
•
Use your remote or the wall-mounted door panel button to close the garage door.
•
If the garage door is not closing, check for an obstruction, check for an obstruction in the
safety sensor beam. Remove any obstructions and confirm the door opens and closes
from the wall mounted door control or a remote.
•
If the hub is mounted on the ceiling move it to a location 6 feet off the ground, and 4 feet
from any large metal objects. From the wall mounted door control, open and close the
garage door twice.
•
Replace the battery in the door sensor. See
Test the door sensor battery
.
Off line error
Your Smart Garage Control has lost connection to the router and cannot be controlled by
the myQ app.
•
Check that the hub is plugged in and has power.
•
The router may have lost connection to the Internet. Check the router and follow the
instructions that came with it to reconnect to the Internet.
•
Tap the error message in the app and follow the instructions.