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Troubleshooting

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Troubleshooting 3 C H A P T E R This chapter provides troubleshooting procedures for basic problems with the access point. For the most up-to-date, detailed troubleshooting information, refer to the Cisco Technical Support and Documentation website at the following URL: http://www.cisco.com/en/US/products/hw/wireless/tsd_products_support_category_home.html Sections in this chapter include: • Guidelines for Using the Access Points, page 3-2 • Controller MAC Filter List, page 3-2 • Using DHCP Option 43, page 3-3 • Misconfigured Bridge Shared Secret Key, page 3-3 • Misconfigured MESH Access Point IP address, page 3-3 • Verifying Controller Association, page 3-4 • Access Point Power, page 3-4 OL-9977-05 Cisco Aironet 1500 Series Outdoor Mesh Access Point Hardware Installation Guide 3-1

Section	Page
Cisco Aironet 1500 Series Outdoor Mesh Access Point Hardware Installation Guide	1
Contents	3
Preface	7
Objectives	7
Audience	7
Organization	7
Conventions	8
Related Publications	13
Obtaining Documentation	13
Cisco.com	14
Product Documentation DVD	14
Ordering Documentation	14
Documentation Feedback	14
Cisco Product Security Overview	14
Reporting Security Problems in Cisco Products	15
Product Alerts and Field Notices	15
Obtaining Technical Assistance	16
Cisco Support Website	16
Finding the Product Serial Number	17
Submitting a Service Request	17
Definitions of Service Request Severity	18
Obtaining Additional Publications and Information	18
Overview	21
Hardware Features	22
Connectors	23
Single or Dual Radio Operation	23
External Antennas	23
Multiple Power Sources	24
Ethernet Port	25
Metal Enclosure	26
Optional Hardware	26
Network Configuration Examples	26
Wireless Backhaul	27
Point-to-Point Bridging	27
Point-to-Multipoint Bridging	28
Mesh Network	28
Layer 2 and Layer 3 Network Operation	30
Mounting Instructions	33
Unpacking the Access Point	34
Package Contents	34
Tools and Materials	34
Warnings	35
Safety Information	35
FCC Safety Compliance Statement	36
Safety Precautions	36
Avoiding Damage to Radios in a Testing Environment	37
Installation Guidelines	38
Site Surveys	38
Before Beginning the Installation	39
Becoming Familiar with Access Point Installation Components	39
Adding the Access Point MAC Addresses to the Controller Filter List	42
Enabling Zero Touch Configuration on the Controller	42
Configuring a RAP	43
Mounting the Access Point	43
Installation Options	43
Access Point Mounting Orientations	44
Mounting the Access Point on a Vertical or Horizontal Surface	47
Roof-Overhang Installation	48
Mounting the Access Point on a Pole	49
Grounding the Access Point	53
Streetlight Pole Installations	53
What to Do Next	56
Troubleshooting	57
Guidelines for Using the Access Points	58
Controller MAC Filter List	58
Using DHCP Option 43	59
Misconfigured Bridge Shared Secret Key	59
Misconfigured MESH Access Point IP address	59
Verifying Controller Association	60
Access Point Power	60
Translated Safety Warnings	61
Declarations of Conformity and Regulatory Information	63
Manufacturers Federal Communication Commission Declaration of Conformity Statement	64
VCCI Statement for Japan	65
Industry Canada	65
Canadian Compliance Statement	66
Administrative Rules for Cisco Aironet Access Points in Taiwan	66
Chinese Translation	68
Access Point Specifications	69
Channels and Power Levels	71
Connector Pinouts	73
Priming Access Points Prior to Deployment	75
Configuring DHCP Option 43	79
Overview	80
Configuring Option 43 for 1000 Series Access Points	81
Configuring Option 43 for 1100, 1130, 1200, 1240, and 1300 Series Access Points	82
Configuring Option 43 for 1500 Series Access Points	83