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User Configuration., Configuring Corporate Directories - end user guide

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Overview of Configuring and Installing Cisco Unified IP Phones Chapter Table 1-9 Checklist for Configuring the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 in Cisco Unified CM Task Purpose For More Information 10. Add user information by configuring required fields. For more information, see the Cisco Unified Required fields are indicated by an asterisk (*); for Communications Manager Administration Guide, End example, User ID and last name. User Configuration. Note Assign a password (for User Options web Note pages) and PIN (for Cisco Extension Mobility and Personal Directory). Adds user information to the global directory for Cisco Unified CM. If your company uses a a Lightweight Directory Access Protocol (LDAP) directory to store information on users, you can install and configure Cisco Unified Communications to use your existing LDAP directory, refer to the"Configuring Corporate Directories" section on page 5-16. Once the Enable Synchronization from the LDAP Server field is enabled, you will not be able to add additional users from Cisco Unified CM Administration. Note If you want to add both the phone and user to the Cisco Unified CM database at the same time, see User/Phone Add Configurations in the Cisco Unified Communications Manager Administration Guide. 11. Associate a user to a user group. Refer to the following sections in the Cisco Unified Assigns users a common list of roles and permissions Communications Manager Administration Guide, End that apply to all users in a user group. Administrators User Configuration and User Group Configuration. can manage user groups, roles, and permissions to control the level of access (and, therefore, the level of security) for system users. Note In order for end users to access Cisco Unified CM User Options, you must add users to the standard Cisco CCM End Users group. 12. Associate a user with a phone (optional). For more information, see the Cisco Unified Provides users with control over their phone such a Communications Manager Administration Guide, End forwarding calls or adding speed-dial numbers or User Configuration. services. Note Some phones, such as those in conference rooms, do not have an associated user. 1-26 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01

Section	Page
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)	1
Contents	3
Preface	9
An Overview of the Cisco Unified IP Phone	13
Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961	14
What Networking Protocols are Used?	21
What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?	24
Feature Overview	25
Configuring Telephony Features	25
Configuring Network Parameters Using the Cisco Unified IP Phone	26
Providing Users with Feature Information	26
Understanding Security Features for Cisco Unified IP Phones	26
Overview of Supported Security Features	28
Understanding Security Profiles	30
Identifying Encrypted Phone Calls	30
Establishing and Identifying Secure Conference Calls	31
Establishing and Identifying Protected Calls	31
Call Security Interactions and Restrictions	32
Supporting 802.1X Authentication on Cisco Unified IP Phones	33
Overview	33
Required Network Components	33
Best Practices-Requirements and Recommendations	33
Security Restrictions	34
Overview of Configuring and Installing Cisco Unified IP Phones	34
Configuring Cisco Unified IP Phones in Cisco Unified CM	35
Checklist for Configuring the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 in Cisco Unified CM	36
Installing Cisco Unified IP Phones	39
Checklist for Installing the Cisco Unified IP Phone 6921, 6941, and 6961	39
Terminology Differences	41
Preparing to Install the Cisco Unified IP Phone on Your Network	43
Understanding Interactions with Other Cisco Unified IP Telephony Products	43
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM	44
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	44
Providing Power to the Cisco Unified IP Phone	45
Power Guidelines	46
Power Outage	46
Obtaining Additional Information about Power	47
Understanding Phone Configuration Files	47
Understanding the Phone Startup Process	49
Adding Phones to the Cisco Unified CM Database	50
Adding Phones with Auto-Registration	51
Adding Phones with Auto-Registration and TAPS	52
Adding Phones with Cisco Unified CM Administration	52
Adding Phones with BAT	53
Using Cisco Unified IP Phones with Different Protocols	53
Converting a New Phone from SCCP to SIP	53
Converting an In-Use Phone from One Protocol to the Other Protocol	54
Deploying a Phone in an SCCP and SIP Environment	54
Determining the MAC Address for a Cisco Unified IP Phone	55
Setting Up the Cisco Unified IP Phone	57
Before You Begin	57
Network Requirements	57
Cisco Unified Communications Manager Configuration	58
Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Components	58
Network and Access Ports	58
Handset	59
Speakerphone	59
Headset	59
Audio Quality Subjective to the User	60
Connecting a Headset	60
Disabling a Headset	60
Using External Devices	60
Installing the Cisco Unified IP Phone	61
Reducing Power Consumption on the Phone	66
Footstand	66
Higher Viewing Angle	70
Lower Viewing Angle	71
Mounting the Phone to the Wall	71
Verifying the Phone Startup Process	71
Configuring Startup Network Settings	72
Configuring Security on the Cisco Unified IP Phone	72
Configuring Settings on the Cisco Unified IP Phone	75
Configuration Menus on the Cisco Unified IP Phone	75
Displaying a Configuration Menu	76
Unlocking and Locking Options	77
Editing Values	77
Network Setup Menu	78
IPv4 Setup Menu Options	80
Security Configuration Menu	83
Trust List Menu	83
802.1X Authentication and Status	83
Configuring Features, Templates, Services, and Users	85
Telephony Features Available for the Cisco Unified IP Phone	85
Join and Direct Transfer Policy	99
Configuring Corporate and Personal Directories	100
Configuring Corporate Directories	100
Configuring Personal Directory	100
Modifying Phone Button Templates	101
Modifying a Phone Button Template for Personal Address Book or Speed Dials	102
Configuring Softkey Templates	103
Setting Up Services	105
Adding Users to Cisco Unified Communications Manager	106
Managing the User Options Web Pages	106
Giving Users Access to the User Options Web Pages	106
Specifying Options that Appear on the User Options Web Pages	108
Configuring the Phone to Support Call Waiting	109
Customizing the Cisco Unified IP Phone	111
Customizing and Modifying Configuration Files	111
Creating Custom Phone Rings	112
DistinctiveRingList File Format Requirements	112
PCM File Requirements for Custom Ring Types	113
Configuring a Custom Phone Ring	113
Configuring the Idle Display	114
Automatically Disabling the Cisco Unified IP Phone Backlight	114
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	117
Model Information Screen	117
Status Menu	118
Status Messages Screen	118
Network Statistics Screen	122
Call Statistics Screen	124
Security Configuration	126
Monitoring the Cisco Unified IP Phone Remotely	129
Accessing the Web Page for a Phone	130
Disabling and Enabling Web Page Access	131
Device Information	131
Network Setup	132
Network Statistics	135
Device Logs	137
Streaming Statistics	137
Troubleshooting and Maintenance	141
Resolving Startup Problems	141
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	142
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	142
Identifying Error Messages	143
Checking Network Connectivity	143
Verifying TFTP Server Settings	143
Verifying IP Addressing and Routing	143
Verifying DNS Settings	144
Cisco CallManager and TFTP Services Are Not Running	144
Creating a New Configuration File	144
Registering the Phone with Cisco Unified Communications Manager	145
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	145
Cisco Unified IP Phone Resets Unexpectedly	146
Verifying the Physical Connection	146
Identifying Intermittent Network Outages	146
Verifying DHCP Settings	146
Checking Static IP Address Settings	147
Verifying the Voice VLAN Configuration	147
Verifying that the Phones Have Not Been Intentionally Reset	147
Eliminating DNS or Other Connectivity Errors	147
Checking Power Connection	148
Troubleshooting Cisco Unified IP Phone Security	148
General Troubleshooting Tips	149
Resetting or Restoring the Cisco Unified IP Phone	152
Performing a Basic Reset	152
Performing a Factory Reset	152
Monitoring the Voice Quality of Calls	153
Troubleshooting Tips	154
Using Voice-Quality Metrics	154
Where to Go for More Troubleshooting Information	155
Cleaning the Cisco Unified IP Phone	155
Providing Information to Users Via a Website	157
How Users Obtain Support for the Cisco Unified IP Phone	157
Giving Users Access to the User Options Web Pages	157
How Users Subscribe to Services and Configure Phone Features	158
How Users Access a Voice Messaging System	158
How Users Configure Personal Directory Entries	159
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	159
Supporting International Users	161
Installing the Cisco Unified CM Locale Installer	161
Support for International Call Logging	161
Technical Specifications	163
Physical and Operating Environment Specifications	163
Cable Specifications	164
Network and Access Port Pinouts	164
Basic Phone Administration Steps	167
Example User Information for these Procedures	167
Adding a User to Cisco Unified CM	168
Adding a User From an External LDAP Directory	168
Adding a User Directly to Cisco Unified Communications Manager	168
Configuring the Phone	169
Performing Final End User Configuration Steps	172
Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961	173
Before You Begin	174
Installing the Bracket	174
Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961	181

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Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

OL-23769-01

Chapter

Overview of Configuring and Installing Cisco Unified IP Phones

10.

Add user information by configuring required fields.

Required fields are indicated by an asterisk (*); for

example, User ID and last name.

Note

Assign a password (for User Options web

pages) and PIN (for Cisco Extension Mobility

and Personal Directory).

Adds user information to the global directory for

Cisco Unified CM.

For more information, see the

Cisco Unified

Communications Manager Administration Guide

End

User Configuration.

Note

If your company uses a a Lightweight Directory

Access Protocol (LDAP) directory to store

information on users, you can install and

configure Cisco Unified Communications to use

your existing LDAP directory, refer to

the

“Configuring Corporate Directories” section

on page 5-16

. Once the Enable Synchronization

from the LDAP Server field is enabled, you will

not be able to add additional users from Cisco

Unified CM Administration.

Note

If you want to add both the phone and user to the

Cisco Unified CM database at the same time, see

User/Phone Add Configurations

in the

Cisco

Unified Communications Manager

Administration Guide

11.

Associate a user to a user group.

Assigns users a common list of roles and permissions

that apply to all users in a user group. Administrators

can manage user groups, roles, and permissions to

control the level of access (and, therefore, the level of

security) for system users.

Note

In order for end users to access Cisco Unified

CM User Options, you must add users to the

standard Cisco CCM End Users group.

Refer to the following sections in the

Cisco Unified

Communications Manager Administration Guide

End

User Configuration

and

User Group Configuration

12.

Associate a user with a phone (optional).

Provides users with control over their phone such a

forwarding calls or adding speed-dial numbers or

services.

Note

Some phones, such as those in conference

rooms, do not have an associated user.

For more information, see the

Cisco Unified

Communications Manager Administration Guide

End

User Configuration.

Table 1-9

Checklist for Configuring the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 in Cisco Unified CM

Task

Purpose

For More Information