Cisco 7925G Administration Guide - Page 176
Status Message, Description, Possible Explanation and Action, Table 8-4
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Viewing the Phone Status Menu Chapter 8 Viewing Security, Device, Model, Status, and Call Statistics Information on the Phone Table 8-4 Status Message, Description, and Possible Explanation and Action Status Message Bad MIC on phone CFG file not found CTL Installed CTL update failed Duplicate IP Description Possible Explanation and Action The manufacturing installed certificate (MIC) that is used for security features is bad. For information about how to manage the MIC for your phone, refer to the "Using the Certificate Authority Proxy Function" chapter in Cisco Unified Communications Manager Security Guide. The name-based and default configuration file was not found on the TFTP Server. The configuration file for a phone is created when the phone is added to the Cisco Unified Communications Manager database. If the phone has not been added to the Cisco Unified Communications Manager database, the TFTP server generates a CFG File Not Found response. • Phone is not registered with Cisco Unified Communications Manager. You must manually add the phone to Cisco Unified Communications Manager if you are not allowing phones to auto-register. See the "Methods for Adding Phones to Cisco Unified Communications Manager" section on page 3-2 for details. • If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server. • If you are using static IP addresses, check configuration of the TFTP server. See the "Configuring IP Network Settings" section on page 4-23 for details on assigning a TFTP server. A certificate trust list (CTL) file is installed in the phone. None. This message is informational only. For more information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. The phone could not update its certificate trust list (CTL) file. Problem with the CTL file on the TFTP server. For more information, refer to Cisco Unified Communications Manager Security Guide. Another device is using the IP address assigned to the phone. • If the phone has a static IP address, verify that you have not assigned a duplicate IP address. See the "Configuring IP Network Settings" section on page 4-23 section for details. • If you are using DHCP, check the DHCP server configuration. 8-10 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01