Cisco 7965G Administration Guide - Page 131
Viewing Model Information, Status, and, Statistics on the Cisco Unified IP Phone - firmware troubleshooting
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7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone 7965G and 7945G to view model information, status messages, network statistics, and firmware information for the phone: • Model Information screen-Displays hardware and software information about the phone. For more information, see the "Model Information Screen" section on page 7-2. • Status menu-Provides access to screens that display the status messages, network statistics, and firmware versions. For more information, see the "Status Menu" section on page 7-2. • Call Statistics screen-Displays counters and statistics for the current call. For more information, see the o. You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting. You can also obtain much of this information, and obtain other related information, remotely through the phone's web page. For more information, see Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely." For more information about troubleshooting the Cisco Unified IP Phone 7965G and 7945G, see Chapter 9, "Troubleshooting and Maintenance." This chapter includes these topics: • Model Information Screen, page 7-2 • Status Menu, page 7-2 • Call Statistics Screen, page 7-11 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 7-1