Cisco CP-7921G-A-K9 Administration Guide - Page 9
Providing Information to Users By Using a Website, Supporting International Users
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Contents A A P P E N D I X B A P P E N D I X Identifying Intermittent Network Outages 10-8 Verifying DHCP Settings 10-8 Verifying Voice VLAN Configuration 10-9 Verifying that the Phones Have Not Been Intentionally Reset 10-9 Eliminating DNS or Other Connectivity Errors 10-9 Symptom: Audio Problems 10-10 No Audio During a Connected Call 10-10 One-Way Audio During a Connected Call 10-10 Symptom: Improper Roaming and Voice Quality or Lost Connection 10-11 Voice Quality Deteriorates While Roaming 10-11 Delays in Voice Conversation While Roaming 10-11 Phone Loses Connection with Cisco Unified Communications Manager While Roaming 10-11 Phone Does Not Roam Back to Preferred Band 10-12 Monitoring the Voice Quality of Calls 10-12 Using Voice Quality Metrics 10-13 Troubleshooting Tips 10-13 General Troubleshooting Information 10-14 Common Phone Status Messages 10-14 Troubleshooting Tips for the Cisco Unified Wireless IP Phone 7921G 10-15 Logging Information for Troubleshooting 10-17 Using a System Log Server 10-17 Using the Trace Logs on the Unified IP Phone 10-17 Erasing the Local Configuration 10-18 Providing Information to Users By Using a Website A-1 How the Cisco Unified Wireless IP Phone Operates A-1 How to Care for and Clean the Phone A-2 How Users Access the Help System on the Phone A-3 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Configure Phone Features and Services A-4 How Users Access Voice Messages A-4 Supporting International Users B-1 Installing the Cisco Unified Communications Manager Locale Installer B-1 Support for International Call Logging B-2 OL-15985-01 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0 ix