Cisco CP-7975G Administration Guide - Page 173
Device > Phone, Check if Trust Verification Service TVS
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message ITL installed ITL update failed Load Auth Failed Load ID incorrect Load rejected HC Description The ITL file is installed in the phone. The ITL file was not installed. Updating ITL file failed. The phone could not load a configuration file. Load ID of the software file is of the wrong type. The application that was downloaded is not compatible with the phone's hardware. Possible Explanation and Action None. This message is informational only. Phone does not have prior installation of the ITL file. For more information about the ITL file, refer to Cisco Unified Communications Manager Security Guide. Phone has CTL or ITL file installed and it failed to update new ITL file. Possible reasons for failure: • Network failure • TFTP server was down • Trust Verification Service (TVS) server was down • Possible solutions: • Check the network connectivity • Check if the TFTP server is active and functioning normally • Check if Trust Verification Service (TVS) server is active and functioning normally • Manually delete CTL and ITL files if all the above solutions fail Check that: • A good version of the configuration file exists on the applicable server. • The phone load being downloaded has not been altered or renamed. • Phone load type is compatible; for example, you cannot place a DEV load configuration file on a REL-signed phone. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly. Occurs if you were attempting to install a version of software on this phone that did not support hardware changes on this newer phone. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Re-enter the load displayed on the phone. See Firmware Versions Screen, page 7-13 to verify the phone setting. OL-23092-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 7-7