Cisco SPA502G User Guide - Page 49
Advanced Procedures for Technical Support Personnel, Status Information and Statistics, Rebooting
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Using Advanced Phone Features Advanced Procedures for Technical Support Personnel 4 Advanced Procedures for Technical Support Personnel Technical support personnel may need to view information about your phone or phone activities. Follow these procedures if instructed to do so by technical support person who are assisting you. Status Information and Statistics To view status information and statistics: STEP 1 Press the Setup button. STEP 2 Scroll to Settings and press Select. STEP 3 Choose from the following options: • Network Configuration: Use this menu to view information about the network, including WAN connection, DHCP server, IP address, MAC address, domain name, subnet mask, default router, DNS servers, and TFTP server. • Model Information: Use this menu to view information about the phone, including model number, serial number, software version, and call control protocol. • Status: Use this menu to view information about the phone activity, including status messages, network statistics, and call statistics. Rebooting, Restarting, and Resetting a Phone If required, you can reboot, restart, or reset your phone. You should not do so unless directed by your phone administrator as this can negatively affect your phone's function. To restart your phone and reboot the firmware: STEP 1 Press the Setup button. STEP 2 Scroll to Reboot and press Select. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 48