Compaq 5017m Reference Guide - Page 30
Preparing to Call Technical Support
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Troubleshooting Preparing to Call Technical Support If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call: I The monitor I Monitor model number I Serial number for the monitor I Purchase date on invoice I Conditions under which the problem occurred I Error messages received I Hardware configuration I Hardware and software you are using A-4 Reference Guide
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Reference Guide
Troubleshooting
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in
this section, you may need to call technical support. Have the
following information available when you call:
■
The monitor
■
Monitor model number
■
Serial number for the monitor
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages received
■
Hardware configuration
■
Hardware and software you are using