Compaq Presario 18XL Maintenance & Service Guide Presario 1800/1800T Serie - Page 42

Compaq Diagnostics

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Presario 1800/1800T Series Models: XL280, XL380, XL381, and XL390 1780-Primary Hard Drive 0 Failure Probable Cause Disk 0 failed to respond Hard drive format error Recommended Action 1. Run Checkup (TEST). 2. Replace the hard drive. 1. Run Checkup (TEST). 2. Replace the hard drive. 1782-Hard Drive Controller Probable Cause Hard drive controller failure Recommended Action 1. Run Setup. 2. Replace the hard drive. Compaq Diagnostics Compaq Diagnostics utilities come pre-installed on 1800XL Series Notebooks. Run the diagnostic utilities to view or test system information and external devices. If you run Compaq Diagnostics from a diskette, be sure that the diagnostic program is version 10.11 or later. The Diagnostics menu includes the following utilities: • Checkup (TEST) • View System Information (INSPECT) • Prepare Notebook for a Compaq Service Call (RemotePaq) Customers are encouraged to run the Diagnostics utilities to try to solve a problem before calling for support. Checkup (TEST) should be run with the options for saving the device list to a file and printing or saving the error log. The View System Information (INSPECT) utility should also be run with the option for printing or saving the information. Customers should have these files or the printed information available when calling for support. 6 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES

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6 T
ROUBLESHOOTING
P
RESARIO
N
OTEBOOK
M
AINTENANCE
AND
S
ERVICE
G
UIDE
1800 S
ERIES
Presario 1800/1800T Series
Models: XL280, XL380, XL381,
and XL390
Compaq Diagnostics
Compaq Diagnostics utilities come pre-installed on 1800XL Series Notebooks. Run the
diagnostic utilities to view or test system information and external devices. If you run
Compaq Diagnostics from a diskette, be sure that the diagnostic program is version 10.11
or later.
The Diagnostics menu includes the following utilities:
•
Checkup (TEST)
•
View System Information (INSPECT)
•
Prepare Notebook for a Compaq Service Call (RemotePaq)
Customers are encouraged to run the Diagnostics utilities to try to solve a problem before
calling for support.
Checkup (TEST)
should be run with the options for saving the device list
to a file and printing or saving the error log. The
View System Information (INSPECT)
utility
should also be run with the option for printing or saving the information. Customers should
have these files or the printed information available when calling for support.
1780°Primary Hard Drive 0 Failure
Probable Cause
Recommended Action
Disk 0 failed to respond
1. Run
Checkup (TEST)
.
2.
Replace the hard drive
.
Hard drive format error
1. Run
Checkup (TEST)
.
2.
Replace the hard drive
.
1782°Hard Drive Controller
Probable Cause
Recommended Action
Hard drive controller failure
1.
Run Setup.
2.
Replace the hard drive
.