Compaq Presario 300 Presario 305 Series Maintenance and Service Guide - Page 61

Contacting Compaq Support

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Before You Begin Removal Sequence Product Description Presario 305 Model Specifications Troubleshooting Pin Assignments Parts Catalog Battery Operations Index Contacting Compaq Support Obtain the following information before contacting Compaq Reseller Support: q Product name q Product serial number q Purchase date q Conditions under which the problem occurred q Any error messages that have occurred q Hardware configuration q Type of printer connected q Hardware/software being used q Printed result of Computer Checkup (TEST) q Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible Shipping Preparation To ship the computer, complete the following steps: 1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to electrical or magnetic fields while stored in transit. 2. Turn off the computer and external devices. 3. Disconnect the external devices from their power sources, then from the computer. Ensure that there is no diskette in the IMPORTANT: diskette drive and that there are no PC Cards in the PC slots. 4. Close the display and all exterior doors of the computer. 5. Pack the computer with sufficient packing material to protect it. Use the original packing box or similar packaging.

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Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Contacting Compaq Support
Obtain the following information before contacting Compaq Reseller Support:
●
Product name
●
Product serial number
●
Purchase date
●
Conditions under which the problem occurred
●
Any error messages that have occurred
●
Hardware configuration
●
Type of printer connected
●
Hardware/software being used
●
Printed result of Computer Checkup (TEST)
●
Printed copies of
CONFIG.SYS
and
AUTOEXEC.BAT
files, if possible
Shipping Preparation
To ship the computer, complete the following steps:
1.
Back up the critical hard drive files. Ensure that backup tapes/diskette are
not exposed to electrical or magnetic fields while stored in transit.
2.
Turn off the computer and external devices.
3.
Disconnect the external devices from their power sources, then from the
computer.
IMPORTANT:
Ensure that there is no diskette in the
diskette drive and that there are no PC Cards
in the PC slots.
4.
Close the display and all exterior doors of the computer.
5.
Pack the computer with sufficient packing material to protect it. Use the
original packing box or similar packaging.