Compaq dc5100 Troubleshooting Guide - Page 51
Network, Control Panel, Advanced, Problem, Cause, Solution, Under the Computer Setup
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Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Diagnostics reports a failure. (continued) The network controller is defective. Diagnostics passes, but the computer does not communicate with the network. Network drivers are not loaded, or driver parameters do not match current configuration. Network controller stopped working when an expansion board was added to the computer. The network controller is not configured for this computer. Network controller interrupt is shared with an expansion board. The network controller requires drivers. Network controller stops working without apparent cause. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. The files containing the network drivers are corrupted. The cable is not securely connected. The network controller is defective. Solution Contact an authorized service provider. Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. Select the Network icon in the Control Panel and configure the network controller. Under the Computer Setup Advanced menu, change the resource settings for the board. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Under the Computer Setup Advanced menu, change the resource settings for the board. Reinstall the network drivers, using the Restore Plus! CD. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. Contact an authorized service provider. Troubleshooting Guide www.hp.com 2-35