Compaq dx7300 HP Compaq dx7300 Business PC Service Reference Guide, 1st Editio - Page 209
Advanced, Network, Control Panel, Problem, Cause, Solution
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Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Diagnostics reports a failure. The cable is not securely connected. Diagnostics passes, but the computer does not communicate with the network. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable. Network controller interrupt is shared with an expansion board. The network controller is defective. Network drivers are not loaded, or driver parameters do not match current configuration. Network controller stopped working when an expansion board was added to the computer. The network controller is not configured for this computer. Network controller interrupt is shared with an expansion board. The network controller requires drivers. Network controller stops working without apparent cause. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. The files containing the network drivers are corrupted. The cable is not securely connected. Solution Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. Ensure that the cable is attached to the correct connector. Ensure that the cable and device at the other end are operating correctly. Under the Computer Setup Advanced menu, change the resource settings for the board. Replace the system board (NIC is integral to the system board). Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. Select the Network icon in the Control Panel and configure the network controller. Under the Computer Setup Advanced menu, change the resource settings for the board. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Under the Computer Setup Advanced menu, change the resource settings for the board. Reinstall the network drivers, using the Restore Plus! CD. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. Service Reference Guide, dx7300 433611-001 D-25