Cuisinart CGG-049 User Manual - Page 8

FAQ and Troubleshooting, Warranty and Replacement Parts

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7. FAQ and Troubleshooting Frequently Asked Questions Can I use a 20lb LP tank? "You may use a standard 20 lb. LP tank with your Cuisinart Gas Grill, but you will need a conversion hose, such as the Cuisinart QG-012B or equivalent. These hoses are widely available online, and at most home centers and hardware stores. [be sure the 20 lb tank you are planning to use is intended for gas grill use, and has an OPD valve]" Can I use my Cuisinart Gas Grill with natural gas? "NO. Your Cuisinart Gas Grill is intended for use only with LP (Liquid Propane) gas. Natural Gas is NOT Liquid Propane. Never use any other fuel source with your grill, as it will create a dangerous situation." "Can I add lava rocks, ceramic tiles, or charcoal briquettes to my Cuisinart Gas Grill?" "NO. Your grill is not intended to operate with these items, and doing so may create an unsafe situation, and will void your warranty. You may use wood planks or a wood chip ""smoker box"" on top of the cooking grate surface, but nothing should go under the cooking grate." Where can I buy accessories or replacement parts? Visit www.cuisinart.com or call 1-800-211-9604. Troubleshooting Burner won't light (using a 16.4oz or 14.1oz LP bottle) • Be sure LP bottle still has fuel in it by gently shaking it - there will be sounds of liquid inside if fuel remains. • Ensure LP bottle is correctly threaded into regulator (not cross threaded) and fully tightened. • Check to see that the venturi tube air inlet screen is not covered or clogged (see Section 6.2 on page 10). • "Check to see that burner orafice holes are clear. If obstructed, with gas bottle disconnected, gently brush orafice holes with a small brush." • Check to see that ignitor is producing a spark against the burner (best checked in shady spot). "If above do not solve problem, unless LP tank is new, replace with new tank and attempt lighting again." Burner won't light (using 20lb. Tank with conversion hose) • Review all steps in LP bottle section above • Ensure that LP tank supply valve is open (turned counterclockwise until stop) • Ensure that the orifices at both ends of the conversion hose are not obstructed or damaged. • Straighten sharp kinks in conversion hose Grill doesn't reach high enough temperature (using LP bottle) • Be sure LP bottle still has fuel in it by gently shaking it - there will be sounds of liquid inside if fuel remains. •Check to see that the venturi tube air inlet screen is not covered or clogged (see Section 6.2 on page 11). • "Test gas system for leaks (Section 5.4, page 9)" Grill doesn't reach high enough temperature (using 20lb LP tank with conversion hose) "Your LP tank has a safety device that is intended to reduce gas flow in the event of a leak. When this device is active, it is commonly called ""bypass"". This device can be inadertantly activated by not following proper lighting procedures. Should you experience low flame, you should do the following: 1) shut off grill 2) close tank valve fully 3) remove conversion hose to relieve pressure, then re-attach Then, restart the grill (and start the grill each time) using the proper procedure: 1) ensure the grill fuel knob is turned to OFF 2) slowly open the gas tank valve fully 3) WAIT 15 SECONDS 4) follow the grill lighting steps (printed on grill, and in owner's manual)" For additional FAQs, please visit www.cuisinartgrilling.com/customerservice 14 8. Warranty and Replacement Parts This warranty covers defects in parts and workmanship for a period of 3 years from the original purchase date. Any damage claim regarding the enameling must be submitted within 30 days of purchase to be covered by the warranty. The following conditions are NOT covered by this warranty: • Unevenness and color variations in the coated surfaces. • Damage caused by improper assembly or disregard of the manual. • Use of spare parts not supplied by manufacturer. • Damage resulting from modifications or inappropriate use. • Abuse of the grill • Damage caused by improper maintenance or repairs by an unauthorized person. Limitations and exclusions: 1. This warranty applies only to the original purchaser and may not be transferred. 2. If you can not verify the purchase date of the grill the warranty period will begin on the date the grill was manufactured. 3. Replacement or repair parts are warranted for the remaining period of the original part warranty. Your obligations: This grill must be assembled, installed, operated and maintained in accordance with all applicable codes and the instruction manual furnished with this grill. You must keep an invoice, cancelled check or payment record to verify the purchase date of the grill. 15

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7. FAQ and Troubleshooting
Frequently Asked Questions
Can I use a 20lb LP tank?
“You may use a standard 20 lb. LP tank with your Cuisinart Gas Grill, but you will need a conversion hose, such as the
Cuisinart QG-012B or equivalent.
These hoses are widely available online, and at most home centers and hardware
stores.
[be sure the 20 lb tank you are planning to use is intended for gas grill use, and has an OPD valve]”
Can I use my Cuisinart Gas Grill with natural gas?
“NO.
Your Cuisinart Gas Grill is intended for use only with LP (Liquid Propane) gas.
Natural Gas is NOT Liquid Propane.
Never use any other fuel source with your grill, as it will create a dangerous situation.”
“Can I add lava rocks, ceramic tiles, or charcoal briquettes to my Cuisinart Gas Grill?”
“NO.
Your grill is not intended to operate with these items, and doing so may create an unsafe situation, and will
void your warranty.
You may use wood planks or a wood chip “”smoker box”” on top of the cooking grate surface,
but nothing should go under the cooking grate.”
Where can I buy accessories or replacement parts?
Visit www.cuisinart.com or call 1-800-211-9604.
Troubleshooting
Burner won’t light (using a 16.4oz or 14.1oz LP bottle)
• Be sure LP bottle still has fuel in it by gently shaking it - there will be sounds of liquid inside if fuel remains.
• Ensure LP bottle is correctly threaded into regulator (not cross threaded) and fully tightened.
• Check to see that the venturi tube air inlet screen is not covered or clogged (see Section 6.2 on page 10).
• “Check to see that burner orafice holes are clear. If obstructed, with gas bottle disconnected, gently brush orafice
holes with a small brush.”
• Check to see that ignitor is producing a spark against the burner (best checked in shady spot).
“If above do not solve problem, unless LP tank is new, replace with new tank and attempt lighting again.”
Burner won’t light (using 20lb. Tank with conversion hose)
• Review all steps in LP bottle section above
• Ensure that LP tank supply valve is open (turned counterclockwise until stop)
• Ensure that the orifices at both ends of the conversion hose are not obstructed or damaged.
• Straighten sharp kinks in conversion hose
Grill doesn’t reach high enough temperature (using LP bottle)
• Be sure LP bottle still has fuel in it by gently shaking it - there will be sounds of liquid inside if fuel remains.
•Check to see that the venturi tube air inlet screen is not covered or clogged (see Section 6.2 on page 11).
• “Test gas system for leaks (Section 5.4, page 9)”
Grill doesn’t reach high enough temperature (using 20lb LP tank with conversion hose)
“Your LP tank has a safety device that is intended to reduce gas flow in the event of a leak. When this device is active,
it is commonly called “”bypass””. This device can be inadertantly activated by not following proper lighting procedures.
Should you experience low flame, you should do the following:
1) shut off grill
2) close tank valve fully
3) remove conversion hose to relieve pressure, then re-attach
Then, restart the grill (and start the grill each time) using the proper procedure:
1) ensure the grill fuel knob is turned to OFF
2) slowly open the gas tank valve fully
3) WAIT 15 SECONDS
4) follow the grill lighting steps (printed on grill, and in owner’s manual)”
For additional FAQs, please visit www.cuisinartgrilling.com/customerservice
8. Warranty and Replacement Parts
This warranty covers defects in parts and workmanship for a period of 3 years from the original
purchase date. Any damage claim regarding the enameling must be submitted within 30 days of
purchase to be covered by the warranty.
The following conditions are NOT covered by this warranty:
•
Unevenness and color variations in the coated surfaces.
•
Damage caused by improper assembly or disregard of the manual.
•
Use of spare parts not supplied by manufacturer.
•
Damage resulting from modifications or inappropriate use.
•
Abuse of the grill
•
Damage caused by improper maintenance or repairs by an unauthorized person.
Limitations and exclusions:
1.
This warranty applies only to the original purchaser and may not be transferred.
2.
If you can not verify the purchase date of the grill the warranty period will begin on the date the
grill was manufactured.
3.
Replacement or repair parts are warranted for the remaining period of the original part warranty.
Your obligations:
This grill must be assembled, installed, operated and maintained in accordance with all applicable
codes and the instruction manual furnished with this grill. You must keep an invoice, cancelled
check or payment record to verify the purchase date of the grill.