CyberPower M1100XL User Manual - Page 10

Troubleshooting

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TROUBLESHOOTING Problem Possible Cause Solution Circuit breaker button is projecting from the back of the unit. Circuit breaker has tripped due to an overload. Turn the UPS off and unplug at least one piece of equipment. Wait 10 seconds, reset the circuit breaker by pressing the button in, and then turn the UPS on. Batteries are not fully charged. The UPS does not perform expected runtime. Batteries are worn out. Recharge the battery by leaving the UPS plugged in. Contact CyberPower Systems about replacement batteries. The on/off switch is designed to prevent damage from rapidly turning it off and on. Turn the UPS off. Wait 10 seconds and then turn the UPS on. The UPS will not turn on. The unit is not connected to The unit must be connected to a 120V an AC outlet. 50/60Hz outlet. Batteries are worn out. Contact CyberPower Systems about replacement batteries. Mechanical problem. Contact CyberPower Systems for repair. PowerPanel® Business is inactive. The USB/serial cable is not connected. Connect the USB/serial cable to the UPS unit and an open USB/serial port on the back of the computer. You must use the cable that came with the unit. The USB/serial cable is connected to the wrong port. Check the back of the computer for an additional USB/serial port. Move the cable to this port. The serial cable is not the cable that came with the unit. Please use the serial cable that came with the unit for the software. Additional troubleshooting information can be found at "Support" at www.CyberPowerSystems.com

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Problem
Possible Cause
Solution
Circuit breaker button is
projecting from the back of
the unit.
Circuit breaker has tripped
due to an overload.
Turn the UPS off and unplug at least one
piece of equipment. Wait 10 seconds, reset the
circuit breaker by pressing the button in, and
then turn the UPS on.
The UPS does not perform
expected runtime.
Batteries are not fully
charged.
Recharge the battery by leaving the UPS
plugged in.
Batteries are worn out.
Contact CyberPower Systems about replace-
ment batteries.
The UPS will not turn on.
The on/off switch is de-
signed to prevent damage
from rapidly turning it off
and on.
Turn the UPS off. Wait 10 seconds and then
turn the UPS on.
The unit is not connected to
an AC outlet.
The unit must be connected to a 120V
50/60Hz outlet.
Batteries are worn out.
Contact CyberPower Systems about replace-
ment batteries.
Mechanical problem.
Contact CyberPower Systems for repair.
PowerPanel® Business
is inactive.
The USB/serial cable is not
connected.
Connect the USB/serial cable to the UPS unit
and an open USB/serial port on the back of
the computer. You must use the cable that
came with the unit.
The USB/serial cable is con-
nected to the wrong port.
Check the back of the computer for an
additional USB/serial port. Move the cable
to this port.
The serial cable is not the
cable that came with the
unit.
Please use the serial cable that came with the
unit for the software.
TROUBLESHOOTING
Additional troubleshooting information can be found at “Support” at www.CyberPowerSystems.com