D-Link DFL-CPG310 Product Manual - Page 455
I cannot access my Cable broadband connection. What should
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Connectivity • If you connect to your ISP using a PPPoE or PPTP dialer defined in your operating system, your equipment is most likely configured as a DSL bridge. Configure a PPPoE or PPTP type DSL connection. • If you were not instructed to configure a dialer in your operating system, your equipment is most likely configured as a DSL router. Configure a LAN connection, even if you are using a DSL connection. For instructions, see Configuring the Internet Connection on page 53. T T I cannot access my Cable broadband connection. What should I do? • Some cable ISPs require you to register the MAC address of the device behind the cable modem. You may need to clone your Ethernet adapter MAC address onto the NetDefend firewall. For instructions, see Configuring the Internet Connection on page 53. T T • Some cable ISPs require using a hostname for the connection. Try reconfiguring your Internet connection and specifying a hostname. For further information, see Configuring the Internet Connection on page 53. T T I cannot access http://my.firewall or http://my.vpn. What should I do? • Verify that the NetDefend firewall is operating (PWR/SEC LED is active) • Check if the LAN LINK/ACT LED for the port used by your computer is on. If not, check if the network cable linking your computer to the NetDefend firewall is connected properly. Note: You may need to use a crossed cable when connecting the NetDefend firewall to another hub/switch. • Try surfing to 192.168.10.1 instead of to my.firewall. Note: 192.168.10 is the default value, and it may vary if you changed it in the My Network page. Chapter 16: Troubleshooting 439