D-Link DSL-321B User Manual - Page 41

D-Link DSL-321B User Manual

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Appendix A - Troubleshooting • Please ensure that the settings in the Web-based configuration manager, e.g. ISP username and password, are the same as the settings that have been provided by your ISP. 4. Why can't I get an Internet connection? For ADSL ISP users, please contact your ISP to make sure the service has been enabled/connected by your ISP and that your ISP username and password are correct. 5. What can I do if my Modem can't be detected by running the installation CD? • Ensure the Modem is powered on. • Check that all the cables are firmly connected at both ends and all LEDs work correctly. • Ensure only one network interface card on your PC is activated. • Click on Start > Control Panel > Security Center to disable the firewall. Note: There is a potential security issue if the firewall is disabled on your PC. Please remember to turn it back on once you have finished the whole installation procedure. This will enable you to be able to surf the Internet without any problem. D-Link DSL-321B User Manual 41

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Appendix A – Troubleshooting
D-Link DSL-321B User Manual
41
•
Please ensure that the settings in the Web-based configuration manager, e.g. ISP username and password, are the same as the settings
that have been provided by your ISP.
4.
Why can’t I get an Internet connection?
For ADSL ISP users, please contact your ISP to make sure the service has been enabled/connected by your ISP and that your ISP username and
password are correct.
5.
What can I do if my Modem can’t be detected by running the installation CD?
•
Ensure the Modem is powered on.
•
Check that all the cables are firmly connected at both ends and all LEDs work correctly.
•
Ensure only one network interface card on your PC is activated.
•
Click on
Start
>
Control Panel
>
Security Center
to disable the firewall.
Note:
There is a potential security issue if the firewall is disabled on your PC. Please remember to turn it back on once you have finished the whole
installation procedure. This will enable you to be able to surf the Internet without any problem.