Dacor DYF42SB Use and Care Manual - Page 18

TROUBLESHOOTING Water/Ice (dispenser models) Symptom Possible Cause(s) Weak water flow Water pressure too low Ice maker buzzes Water supply to fridge disconnected Ice maker is new Ice maker not functioning Freezer temp set too low Control Lock or Child Lock mode enabled Ice maker turned off Ice not dispensing Water not dispensing Ice maker unused for 3+ weeks, causing ice to jam Ice bucket inserted improperly Water line disconnected or valve closed Water line disconnected or valve closed Control Lock or Child Lock mode enabled 3rd-party water filter installed Water-filter indicator comes on or blinks Solution Set water pressure from 20 - 120 psi Press-hold Cubed/Crushed Ice button for 3 sec's 12-hr wait required for ice maker to begin functioning Reset freezer temp: -0.4°F (-18°C) or -4.0°F (-20°C) in warm ambient air Disable Control Lock or Child Lock mode Turn on ice maker Clear jammed ice; if ice maker will not be used for 3+ weeks, empty bucket and turn ice maker off Properly insert ice bucket Verify that supply line is connected and valve is open Verify that supply line is connected and valve is open Disable Control Lock or Child Lock mode Install/use only Dacor-provided/approved filter Replace filter (reset filter-indicator sensor) Dacor iQ Kitchen Symptom Dacor iQ Kitchen app not found on app market Dacor iQ Kitchen app not functioning Installed Dacor iQ Kitchen app connected to fridge Could not log in to Dacor iQ Kitchen app Error message appears while registering fridge Dacor iQ Kitchen app successfully connected to fridge, but app does not function Action The Dacor iQ Kitchen app is available for smartphones that run Android 4.0 (ICS) or higher, or iOS 8.0 or higher. • Dacor iQ Kitchen app available only for certain models • Obsolete version of app installed on phone • Log in to your Samsung account to use app • Verify that your router functions • If Wi-Fi icon does not appear on fridge display, there is no network connection; use Dacor iQ Kitchen app to connect and register your fridge to your home access point (AP) Log in to your Samsung account to use app (if you do not have an account, follow the app's onscreen instructions to create one) You are too far from access point (AP), or there is ambient electrical interference; wait briefly and retry • Exit/restart Dacor iQ Kitchen app, or disconnect/reconnect router • Unplug fridge, then reconnect after 1 minute Smart Grid Symptom What do I need to use Energy Management and Smart Grid functions? Energy Management not working Delay Defrost not working Action To use Smart Grid (Demand Response) and Energy Management on your fridge, you need the Dacor iQ Kitchen app and these devices: 1) wireless router, 2) Dacor iQ Kitchen fridge, 3) smartphone (recommended: Galaxy S4, Galaxy Note3, or later models; and Android OS Jelly Bean or later version) You also need to: • connect fridge and smartphone to same wi-fi network in your home • install and run Dacor iQ Kitchen app on your smartphone • set up Smart Grid service with your electric company, which must have an EMS (Energy Management System) that supports SEP (Smart Energy profile) • Confirm home router/internet work properly; connect smartphone to router (Access Point), then confirm you can browse internet on phone. • Confirm fridge is connected to AP. (If icon appears on fridge control panel, fridge is connected.) • Confirm fridge and smartphone are connected to same router. • Confirm home router and Internet work properly. • Connect smartphone to router (AP, Access Point), then confirm you can browse internet on phone. • Confirm home address is properly entered in Dacor iQ Kitchen App. • Confirm Smart Grid functions properly. (On control-panel display, L3 and L4 should not appear.) 16