Dell 27 Gaming S2721DGF S2721DGF Monitor Users Guide - Page 60

Common, Symptoms, What You, Experience, Possible Solutions, Power Management, Modes

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Page 60 highlights

Common Symptoms What You Experience Possible Solutions Intermittent Problems Monitor • Ensure that the video cable connecting the malfunctions on monitor to the computer is connected properly & off and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. HDR Problems Cannot set GFX solution into HDR mode after switching into Desktop/ Movie HDR/ Game HDR/ DisplayHDR Presets • Ensure your computer or graphics solution meets the minimum requirement for HDR playback and install the latest software drivers for the graphics card. • Ensure that the HDMI 2.0 cable that comes with the package is used. • If the above steps fail, choose the resolution 2560 x 1440 from the Display Properties to force the proper HDR signaling. Missing Color Picture missing color • Perform monitor self-test. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Wrong Color Picture color not good • Change the settings of the Preset Modes in the Color menu OSD depending on the application. • Adjust R/G/B value under Custom Color in Color menu OSD. • Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD. • Run the built-in diagnostics. Image retention Faint shadow • Use the Power Management feature to turn from a static from the static off the monitor at all times when not in use (for image left on image displayed more information, see Power Management the monitor for appears on the Modes). a long period of screen • Alternatively, use a dynamically changing time screensaver. 60 | Troubleshooting

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Troubleshooting
Common
Symptoms
What You
Experience
Possible Solutions
Intermittent
Problems
Monitor
malfunctions on
& off
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Reset the monitor to factory settings.
•Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.
HDR Problems
Cannot set
GFX solution
into HDR mode
after switching
into Desktop/
Movie HDR/
Game HDR/
DisplayHDR
Presets
• Ensure your computer or graphics solution
meets the minimum requirement for HDR
playback and install the latest software drivers
for the graphics card.
• Ensure that the HDMI 2.0 cable that comes with
the package is used.
• If the above steps fail, choose the resolution
2560 x 1440 from the Display Properties to force
the proper HDR signaling.
Missing Color
Picture missing
color
• Perform monitor self-test.
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color
not good
• Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
• Adjust R/G/B value under Custom Color in Color
menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
• Use the Power Management feature to turn
off the monitor at all times when not in use (for
more information, see
Power Management
Modes
).
• Alternatively, use a dynamically changing
screensaver.