Home » Dell Manuals » Printers » Dell 3333 » Manual Viewer

Dell 3333 User's Guide - Page 281

Paper trays, Paper jam message remains after jam is cleared

UPC - 884116037514

Add to My Manuals
Save this manual to your list of manuals

Page 281 highlights

Paper trays These are possible solutions. Try one or more of the following: MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the paper tray. 2 Check for paper jams or misfeeds. 3 Make sure paper guides are aligned against the edges of the paper. 4 Make sure the paper tray closes properly. RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY Paper jam message remains after jam is cleared CHECK THE PAPER PATH The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue. Page that jammed does not reprint after you clear the jam TURN ON JAM RECOVERY In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On: 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. 4 Touch General Settings. 5 Touch the down arrow until Print Recovery appears. 6 Touch Print Recovery. 7 Touch the right arrow next to Jam Recovery until On or Auto appears. 8 Touch Submit. 9 Touch . Troubleshooting 281

Section	Page
Contents	2
Safety information	15
Learning about the printer	17
Thank you for choosing this printer!	17
Finding information about the printer	17
Printer configurations	18
Selecting a location for the printer	20
Basic functions of the scanner	21
Understanding the ADF and scanner glass	22
Understanding the printer control panel	23
Understanding the home screen	24
Using the touch-screen buttons	25
Additional printer setup	29
Installing internal options	29
Available internal options	29
Accessing the system board to install internal options	30
Installing a memory card	32
Installing a flash memory or firmware card	34
Installing an Internal Solutions Port	36
Installing a printer hard disk	43
Installing a fax card	47
Installing hardware options	50
Installing a 550-sheet drawer	50
Attaching cables	51
Verifying printer setup	52
Printing a menu settings page	52
Printing a network setup page	53
Setting up the printer software	53
Installing printer software	53
Updating available options in the printer driver	54
Setting up wireless printing	55
Follow these steps to set up your printer	55
Information you will need to set up the printer on a wireless network	55
Installing the printer on a wireless network (Windows)	56
Installing the printer on a wireless network (Macintosh)	59
Installing the printer on a wired network	62
Changing port settings after installing a new network Internal Solutions Port	65
Setting up serial printing	67
Minimizing your printer's environmental impact	69
Saving paper and toner	69
Using recycled paper and other office papers	69
Conserving supplies	69
Saving energy	70
Using Eco-Mode	70
Adjusting Power Saver	71
Adjusting the brightness of the display	72
Setting the standard exit bin light	72
Reducing printer noise	73
Loading paper and specialty media	75
Setting the Paper Size and Paper Type	75
Configuring Universal paper settings	75
Avoiding jams	76
Loading trays	76
Using the multipurpose feeder	80
Linking and unlinking trays	85
Linking trays	85
Unlinking trays	85
Assigning a custom paper type name	86
Changing a Custom Type <x> name	86
Paper and specialty media guidelines	87
Paper guidelines	87
Paper characteristics	87
Unacceptable paper	88
Selecting paper	88
Selecting preprinted forms and letterhead	88
Storing paper	89
Supported paper sizes, types, and weights	89
Paper sizes supported by the printer	89
Paper types and weights supported by the printer	91
Paper capacities	91
Software overview	93
Status Monitor Center	93
Driver Profiler	93
Dell Printer Alert Utility	93
Printing	95
Printing a document	95
Printing on both sides of the paper (duplexing)	95
Printing on specialty media	96
Tips on using letterhead	96
Tips on using transparencies	96
Tips on using envelopes	96
Tips on using labels	97
Tips on using card stock	97
Printing confidential and other held jobs	98
Holding jobs in the printer	98
Printing confidential and other held jobs from Windows	98
Printing confidential and other held jobs from a Macintosh computer	99
Printing from a flash drive	100
Printing information pages	101
Printing a font sample list	101
Printing a directory list	101
Printing the print quality test pages	101
Canceling a print job	102
Canceling a print job from the printer control panel	102
Canceling a print job from the computer	102
Copying	104
Making copies	104
Making a quick copy	104
Copying using the ADF	104
Copying using the scanner glass	105
Copying photos	105
Copying on specialty media	105
Making transparencies	105
Copying to letterhead	106
Customizing copy settings	106
Copying from one size to another	106
Making copies using paper from a selected tray	107
Copying on both sides of the paper (duplexing)	107
Copying a document that contains mixed paper sizes	107
Reducing or enlarging copies	108
Adjusting copy quality	109
Collating copies	109
Placing separator sheets between copies	110
Copying multiple pages onto a single sheet	110
Creating a custom job (job build)	111
Pausing the current print job to make copies	111
Placing information on copies	112
Placing the date and time at the top of each page	112
Placing an overlay message on each page	112
Canceling a copy job	113
Canceling a copy job while the document is in the ADF	113
Canceling a copy job while copying pages using the scanner glass	113
Canceling a copy job while the pages are being printed	113
Understanding the copy screens and options	113
Copy from	113
Copy to	113
Scale	114
Darkness	114
Content	114
Sides (Duplex)	114
Collate	114
Options	114
Improving copy quality	116
E-mailing	117
Getting ready to e-mail	117
Enabling the e-mail function	117
Setting up the e-mail function	118
Configuring the e-mail settings	118
Creating an e-mail shortcut	118
Creating an e-mail shortcut using the Embedded Web Server	118
Creating an e-mail shortcut using the touch screen	119
E-mailing a document	119
Sending an e-mail using the touch screen	119
Sending an e-mail using a shortcut number	119
Sending an e-mail using the address book	120
Customizing e-mail settings	120
Adding e-mail subject and message information	120
Changing the output file type	121
E-mailing color documents	121
Canceling an e-mail	121
Understanding e-mail options	122
Original Size	122
Sides (Duplex)	122
Orientation	122
Binding	122
E-mail Subject	122
E-mail File Name	122
E-mail Message	122
Resolution	122
Send As	123
Content	123
Advanced Options	123
Faxing	124
Getting the printer ready to fax	124
Initial fax setup	124
Choosing a fax connection	125
Connecting to an analog telephone line	126
Connecting to a DSL service	126
Connecting to a PBX or ISDN system	127
Connecting to a distinctive ring service	127
Connecting the printer and a telephone or answering machine to the same telephone line	128
Connecting to an adapter for your country or region	130
Connecting to a computer with a modem	134
Enabling the fax function	135
Using the Embedded Web Server for fax setup	136
Setting the date and time	136
Turning daylight saving time on or off	136
Sending a fax	137
Sending a fax using the printer control panel	137
Sending a fax using the computer	137
Creating shortcuts	138
Creating a fax destination shortcut using the Embedded Web Server	138
Creating a fax destination shortcut using the touch screen	139
Changing the fax destination shortcut using the Embedded Web Server	139
Using shortcuts and the address book	140
Using fax shortcuts	140
Using the address book	140
Customizing fax settings	141
Changing the fax resolution	141
Making a fax lighter or darker	141
Sending a fax at a scheduled time	141
Printing an incoming fax on both sides of the paper (duplexing)	142
Viewing a fax log	142
Blocking junk faxes	142
Canceling an outgoing fax	143
Canceling a fax while the original documents are still scanning	143
Canceling a fax after the original documents have been scanned to memory	143
Understanding fax options	143
Original Size	143
Content	144
Sides (Duplex)	144
Resolution	144
Darkness	144
Advanced Options	144
Improving fax quality	145
Holding and forwarding faxes	145
Holding faxes	145
Forwarding a fax	146
Scanning to an FTP address	147
Scanning to an FTP address	147
Scanning to an FTP address using the keypad	147
Scanning to an FTP address using a shortcut number	147
Scanning to an FTP address using the address book	148
Creating shortcuts	148
Creating an FTP shortcut using the Embedded Web Server	148
Creating an FTP shortcut using the touch screen	148
Understanding FTP options	149
Original Size	149
Sides (Duplex)	149
Orientation	149
Binding	149
Resolution	149
Send As	150
Content	150
Advanced Options	150
Improving FTP quality	151
Scanning to a computer or flash drive	152
Scanning to a computer	152
Scanning to a flash drive	153
Understanding scan profile options	153
Quick Setup	153
Format Type	153
Compression	154
Default Content	154
Color	154
Original Size	154
Orientation	154
Sides (Duplex)	154
JPEG Quality	154
Darkness	154
Resolution	155
Advanced Imaging	155
Improving scan quality	155
Understanding printer menus	156
Menus list	156
Paper menu	157
Default Source menu	157
Paper Size/Type menu	157
Configure MP menu	157
Substitute Size menu	157
Paper Texture menu	158
Paper Weight menu	159
Paper Loading menu	161
Custom Types menu	162
Custom Names menu	162
Custom Scan Sizes menu	162
Universal Setup menu	163
Reports menu	163
Network/Ports menu	165
Active NIC menu	165
Standard Network or Network <x> menus	165
Reports menu (under the Network/Ports menu)	166
Network Card menu	167
TCP/IP menu	167
IPv6 menu	169
Wireless menu	169
AppleTalk menu	170
NetWare menu	170
Standard USB menu	171
Parallel menu	172
Serial <x> menu	174
SMTP Setup menu	177
Security menu	178
Miscellaneous menu	178
Confidential Print menu	178
Security Audit Log menu	179
Set Date/Time menu	179
Settings menu	180
General Settings menu	180
Copy Settings menu	186
Fax Settings menu	192
E-mail Settings menu	202
FTP Settings menu	207
Flash Drive menu	210
Print Settings	215
Help menu	226
Maintaining the printer	227
Cleaning the exterior of the printer	227
Cleaning the scanner glass	227
Cleaning the ADF separator rollers	228
Adjusting scanner registration	229
Storing supplies	230
Checking the status of supplies	230
Checking the status of supplies from the printer control panel	230
Checking the status of supplies from a network computer	230
Ordering supplies	231
Printer attached to a network	231
Printer attached locally to a computer	231
Replacing supplies	231
Replacing the toner cartridge	231
Replacing the photoconductor kit	233
Recycling Dell products	236
Moving the printer to another location	236
Shipping the printer	237
Administrative support	238
Using the Embedded Web Server	238
Checking the device status	238
Setting up e-mail alerts	238
Viewing reports	239
Restoring the factory default settings	239
Clearing jams	240
Understanding jam messages and locations	240
200 and 201 paper jams	241
202 paper jam	243
231 paper jam	244
233 paper jam	246
234 paper jam	246
235 paper jam	247
240–249 paper jams	247
250 paper jam	248
251 paper jam	249
290–294 paper jams	250
Troubleshooting	254
Solving basic printer problems	254
Printer control panel display is blank or displays only diamonds	254
Understanding printer messages	254
Change <input src> to <Custom Type Name>	254
Change <input src> to <Custom String>	255
Change <input src> to <size>	255
Change <input src> to <type> <size>	255
Check tray <x> connection	255
Close door or insert cartridge	256
Close front door	256
Disk corrupted	256
SMTP server not set up. Contact system administrator.	256
No analog phone line connected to modem, fax is disabled.	256
Memory full, cannot print faxes	256
Fax memory full	256
Fax partition inoperative. Contact system administrator.	257
Fax server 'To Format' not set up. Contact system administrator.	257
Some held jobs were not restored	257
37 Insufficient memory, some held jobs will not be restored	257
57 Configuration change, held jobs were not restored	257
Load <input src> with <Custom Type Name>	257
Load <input src> with <Custom String>	258
Load <input src> with <size>	258
Load <input src> with <type> <size>	258
Load Manual Feeder with <Custom Type Name>	258
Load Manual Feeder with <Custom String>	258
Load Manual Feeder with <size>	259
Load Manual Feeder with <type> <size>	259
Remove paper from standard output bin	259
Restore Held Jobs?	259
Unsupported USB device, please remove	259
Unsupported USB hub, please remove	259
Unsupported disk	259
30.yy Invalid refill, change cartridge	259
31.yy Replace defective or missing cartridge	260
32.yy Cartridge part number unsupported by device	260
34 Short paper	260
35 Insufficient memory to support Resource Save feature	260
37 Insufficient memory to collate job	260
37 Insufficient memory, some Held Jobs were deleted	260
38 Memory full	261
39 Complex page, some data may not have printed	261
Fax failed	261
50 PPDS font error	261
51 Defective flash detected	261
52 Not enough free space in flash memory for resources	261
54 Standard network software error	262
54 Network <x> software error	262
55 Unsupported option in slot <x>	262
56 Parallel port <x> disabled	262
56 Serial port <x> disabled	262
56 Standard USB port disabled	263
56 USB port <x> disabled	263
58 Too many flash options installed	263
58 Too many trays attached	263
59 Incompatible tray <x>	263
61 Remove defective disk	264
62 Disk full	264
63 Unformatted disk	264
80 Routine maintenance needed	264
84 PC Kit life warning	264
84 Replace PC Kit	264
88 Cartridge low	264
1565 Emulation error, load emulation option	264
Scanner ADF Cover Open	265
Scan Document Too Long	265
Replace all originals if restarting job.	265
Paper Change: Load Tray<x> <paper type>	265
290-295.yy scanner jam	265
293 Replace all originals if restarting job.	265
293.02 Flatbed Cover Open	266
294 ADF Jam	266
840.01 Scanner Disabled	266
840.02 Scanner Auto Disabled	266
Solving printing problems	267
Multiple-language PDFs do not print	267
Jobs do not print	267
Confidential and other held jobs do not print	268
Job takes longer than expected to print	268
Job prints from the wrong tray or on the wrong paper	269
Incorrect characters print	269
Tray linking does not work	269
Large jobs do not collate	269
Unexpected page breaks occur	270
Solving copy problems	270
Copier does not respond	270
Scanner unit does not close	270
Poor copy quality	271
Partial document or photo copies	272
Solving scanner problems	273
Checking an unresponsive scanner	273
Scan was not successful	273
Scanning takes too long or freezes the computer	273
Poor scanned image quality	273
Partial document or photo scans	274
Cannot scan from a computer	274
Solving fax problems	275
Caller ID is not shown	275
Cannot send or receive a fax	275
Can send but not receive faxes	277
Can receive but not send faxes	277
Received fax has poor print quality	278
Solving option problems	278
Option does not operate correctly or quits after it is installed	278
Drawers	279
Memory card	279
Flash memory card	279
Hard disk with adapter	279
Internal Solutions Port	280
Solving paper feed problems	280
Paper frequently jams	280
Paper trays	281
Paper jam message remains after jam is cleared	281
Page that jammed does not reprint after you clear the jam	281
Solving print quality problems	282
Isolating print quality problems	282
Blank pages	282
Characters have jagged or uneven edges	283
Clipped images	283
Ghost images	283
Gray background	284
Incorrect margins	284
Paper curl	285
Print irregularities	285
Skewed print	286
Solid black or white streaks appear on transparencies or paper	286
Print is too light	287
Print is too dark	288
Solid color pages	289
Streaked vertical lines	289
Streaked horizontal lines	290
Toner fog or background shading appears on the page	291
Toner rubs off	291
Toner specks	292
Transparency print quality is poor	292
Uneven print density	293
Embedded Web Server does not open	293
Check the network connections	293
Check the network settings	293
Contacting Technical Support	293
Appendix	294
Dell Technical Support Policy	294
Contacting Dell	294
Warranty and Return Policy	295