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Dell 5350DN User Guide - Page 169

Confidential and other held jobs do not print, Job takes longer than expected to print, Connected

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MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is properly installed and that the printer is connected to the network. • Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure. For more information, see the setup documentation that came with the printer. Confidential and other held jobs do not print These are possible solutions. Try one or more of the following: PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT The print job may contain a formatting error or invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of them. Job takes longer than expected to print These are possible solutions. Try one or more of the following: REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the printer control panel, press . 2 Press the up or down arrow button until Settings appears, and then press . 3 Press the up or down arrow button until General Settings appears, and then press . 4 Press the up or down arrow button until Print Recovery appears, and then press . Troubleshooting 169

Section	Page
Contents	2
Safety information	11
Learning about the printer	13
Finding information about the printer	13
Printer configurations	14
Selecting a location for the printer	16
Understanding the printer control panel	17
Additional printer setup	19
Installing internal options	19
Available internal options	19
Accessing the system board to install internal options	19
Installing a memory card	21
Installing a flash memory or firmware card	22
Installing an Internal Solutions Port	25
Installing a printer hard disk	31
Installing hardware options	35
Order of installation	35
Installing paper drawers	35
Attaching cables	36
Verifying printer setup	37
Printing a menu settings page	37
Printing a network setup page	38
Setting up the printer software	38
Installing printer software	38
Updating available options in the printer driver	39
Setting up wireless printing	40
Information you will need to set up the printer on a wireless network	40
Installing the printer on a wireless network (Windows)	40
Installing the printer on a wireless network (Macintosh)	42
Installing the printer on a wired network	45
Changing port settings after installing a new network Internal Solutions Port	48
Setting up serial printing	50
Loading paper and specialty media	52
Setting the paper size and type	52
Setting the printer to detect the paper size loaded in a tray	52
Configuring Universal paper settings	53
Loading the standard or optional 250-sheet or 550-sheet tray	54
Loading the 2000-sheet tray	57
Loading the multipurpose feeder	60
Loading the envelope feeder	63
Linking and unlinking trays	64
Linking trays	64
Unlinking trays	64
Linking exit bins	65
Assigning a Custom Type <x> name	65
Changing a Custom Type <x> name	66
Paper and specialty media guidelines	67
Paper guidelines	67
Paper characteristics	67
Unacceptable paper	68
Selecting paper	68
Selecting preprinted forms and letterhead	68
Using recycled paper and other office papers	69
Storing paper	69
Supported paper sizes, types, and weights	70
Paper sizes supported by the printer	70
Paper types and weights supported by the printer	72
Software overview	73
Status Monitor Center	73
Driver Profiler	73
Dell Printer Alert Utility	73
Dell Toner Management System	74
Printing Status Window	74
Dell Printer Supplies Reorder Application	74
Printing	76
Printing a document	76
Printing on specialty media	76
Tips on using letterhead	76
Tips on using transparencies	77
Tips on using envelopes	77
Tips on using labels	78
Tips on using card stock	78
Printing confidential and other held jobs	78
Holding jobs in the printer	78
Printing confidential and other held jobs	79
Printing from a flash drive	81
Printing information pages	82
Printing a font sample list	82
Printing a directory list	82
Printing the print quality test pages	82
Canceling a print job	83
Canceling a print job from the printer control panel	83
Canceling a print job from the computer	83
Understanding printer menus	85
Menus list	85
Paper menu	86
Default Source menu	86
Paper Size/Type menu	86
Configure MP menu	89
Envelope Enhance	90
Substitute Size menu	90
Paper Texture menu	90
Paper Weight menu	92
Paper Loading menu	94
Custom Types menu	95
Universal Setup menu	95
Bin Setup menu	96
Reports menu	97
Network/Ports menu	98
Active NIC menu	98
Standard Network or Network <x> menus	99
Reports menu (under the Network/Ports menu)	100
Network Card menu	100
TCP/IP menu	101
IPv6 menu	102
Wireless menu	103
AppleTalk menu	103
NetWare menu	104
USB menu	104
Parallel menu	106
Serial <x> menu	107
SMTP Setup menu	110
Security menu	111
Miscellaneous menu	111
Confidential Print menu	111
Security Audit Log menu	112
Set Date/Time menu	112
Settings menu	113
General Settings menu	113
Setup menu	117
Finishing menu	118
Quality menu	120
Utilities menu	121
XPS menu	122
PDF menu	122
PostScript menu	122
PCL Emul menu	123
PPDS menu	125
HTML menu	127
Image menu	128
Help menu	128
Maintaining the printer	129
Cleaning the exterior of the printer	129
Storing supplies	129
Conserving supplies	129
Checking the status of supplies	130
Checking the status of supplies from the printer control panel	130
Checking the status of supplies from a network computer	130
Ordering supplies	130
Printer attached to a network	130
Printer attached locally to a computer	130
Replacing supplies	131
Replacing the toner cartridge	131
Replacing the photoconductor kit	132
Recycling Dell products	135
Moving the printer	135
Before moving the printer	135
Moving the printer to another location	135
Shipping the printer	136
Administrative support	137
Using the Embedded Web Server	137
Checking the device status	137
Setting up e-mail alerts	137
Viewing reports	138
Adjusting Power Saver	138
Restoring the factory default settings	139
Clearing jams	140
Avoiding jams	140
Understanding jam numbers and locations	141
200 paper jam	141
201 paper jam	142
202 and 203 paper jams	143
230 paper jam	144
231–239 paper jams (optional external duplex unit)	146
241–245 paper jams	148
250 paper jam	148
260 paper jam	149
271–279 paper jams	150
280 paper jams	150
281 paper jam	151
282 paper jam	151
283 staple jam	152
Troubleshooting	154
Solving basic problems	154
Solving basic printer problems	154
Embedded Web Server does not open	154
Understanding printer messages	155
Change <input src> to <Custom Type Name>	155
Change <input src> to <Custom String>	155
Change <input src> to <size>	155
Change <input src> to <type> <size>	156
Check duplex connection	156
Check tray <x> connection	157
Close door <x>	157
Close door or insert cartridge	157
Close finisher side door	157
Close finisher top cover	157
Disk Corrupted	157
Insert tray <x>	157
Install output bin <x> or cancel print job	158
Install duplex unit or cancel print job	158
Install envelope feeder or cancel print job	158
Install Tray <x> or Cancel Print Job	158
Install MICR Cartridge	159
Load <input src> with <Custom Type Name>	159
Load <input src> with <Custom String>	159
Load <input src> with <size>	159
Load <input src> with <type> <size>	159
Load Manual Feeder with <Custom Type Name>	159
Load Manual Feeder with <Custom String>	159
Load Manual Feeder with <size>	160
Load Manual Feeder with <type> <size>	160
Load staples	160
Reattach bin <x>	160
Reattach bin <x> – <y>	161
Reattach envelope feeder	161
Remove paper from standard output bin	162
Remove paper from bin <x>	162
Remove paper from all bins	162
Remove paper from <linked set bin name>	162
Unsupported disk	162
30.yy Invalid refill, change cartridge	162
31.yy Replace defective or missing cartridge	162
32.yy Cartridge part number unsupported by device	163
34 Short paper	163
35 Insufficient memory to support Resource Save feature	163
37 Insufficient memory to collate job	163
37 Insufficient memory for Flash Memory Defragment operation	163
37 Insufficient memory, some held jobs were deleted	164
38 Memory full	164
39 Complex page, some data may not have printed	164
50 PPDS font error	164
52 Not enough free space in flash memory for resources	164
53 Unformatted flash detected	165
54 Standard network software error	165
55 Unsupported option in slot <x>	165
56 Standard USB port disabled	165
56 Standard parallel port disabled	165
58 Too many disks installed	165
58 Too many flash options installed	166
58 Too Many Trays Attached	166
59 Incompatible Duplex	166
59 Incompatible envelope feeder	166
59 Incompatible output bin <x>	166
59 Incompatible tray <x>	167
61 Defective disk	167
80 Routine maintenance needed	167
84 PC Kit life warning	167
84 Replace PC Kit	167
88 Cartridge low	167
88.yy Replace cartridge	167
1565 Emulation error, load emulation option	168
Solving printing problems	168
Multiple-language PDFs do not print	168
Printer control panel display is blank or displays only diamonds	168
Jobs do not print	168
Confidential and other held jobs do not print	169
Job takes longer than expected to print	169
Job prints from the wrong tray or on the wrong paper	170
Incorrect characters print	170
Tray linking does not work	170
Large jobs do not collate	170
Unexpected page breaks occur	171
Solving option problems	171
Option does not operate correctly or quits after it is installed	171
Paper trays	172
Solving 2,000-sheet drawer problems	172
Envelope feeder	173
Memory card	173
Flash memory card	173
Hard disk with adapter	173
Internal Solutions Port	173
Solving paper feed problems	174
Paper frequently jams	174
Paper jam message remains after jam is cleared	174
Page that jammed does not reprint after you clear the jam	174
Solving print quality problems	175
Isolating print quality problems	175
Blank pages	175
Clipped images	176
Ghost images	176
Gray background	176
Incorrect margins	177
Paper curl	177
Print irregularities	178
Repeating defects	178
Skewed print	179
Solid black or white streaks appear on transparencies or paper	179
Print is too dark	180
Print is too light	181
Solid color pages	182
Streaked vertical lines	182
Streaked horizontal lines	183
Toner fog or background shading appears on the page	183
Toner rubs off	184
Toner specks	184
Transparency print quality is poor	185
Uneven print density	185
Contacting Technical Support	185
Appendix	186
Dell Technical Support Policy	186
Contacting Dell	186
Warranty and Return Policy	187