Dell A13-USE002AM Support and System Information

Dell A13-USE002AM - Adamo - Laptop Manual

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  • Dell A13-USE002AM | Support and System Information - Page 1
    System and Support Information Basic Specifications Getting Help Terms and Conditions of Sale Limited Warranties and Return Policy Software Licence Agreement Safety Information Environmental Information Regulatory Notice Information Model P01S
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    of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Adamo, PowerEdge, PowerConnect, PowerVault, Vostro, OptiPlex, Latitude, and Dell Precision are trademarks of Dell
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    Contents Basic Specifications 5 Getting Help 10 Technical Support and Customer Service . . . . 10 Online Services 10 Product Information 12 Before You Call 12 Diagnostic Checklist 12 Contacting Dell 13 U.S. Terms and Conditions of Sale 14 Limited Warranties and Return Policy 21 Limited
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    and Peripherals (Canada Only 40 Dell Software License Agreement 41 General Safety Information . . . . 45 General Power Safety 47 Ergonomic Instructions 48 Environmental Information . . . . . 49 ENERGY STAR® Compliance 49 Recycling Information 50 Waste Electrical and Electronic Equipment
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    Finding Additional Information 51 Air Travel Restrictions 51 Export Regulations 52 Additional Country-Specific Safety, Regulatory, and Environmental Information 52 3
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    4
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    Basic Specifications This section provides basic information that you may need when setting up, updating drivers for, or upgrading your computer. System model Dell™ Adamo™ 13 Processor Type L2 cache External Bus Frequency Intel® Core™2 Duo Processor 1.2 GHz and 1.4 GHz 3 MB Shared 800 MHz Memory
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    Integrated Giga-bit LAN 803.11n Wireless LAN Broadcom BCM5784M Gigibit LOM Intel Centrino® WLAN Mobile Broadband Integrated Mobile Broadband support on select configurations Video Type Data Bus Controller Memory Intel Graphics Media Accelerator Internal PCI-E GMA X4500HD 256 MB Shared
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    Audio (Continued) Controller IDT 92HD73C / Intel High Definition Audio Speakers Stereo Display Type Dimensions Power consumption (maximum) Active-matrix TFT LCD with edge-to-edge glass viewing surface Height: 307.7 mm (12.11 in.) Width: 192.3 mm (7.57 in.) Diagonal: 340.4 mm (13.4 in.) 3.6 W
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    Integrated Battery (Continued) Charge time 4 Hours Operating time 300 Minutes AC Adapter Input Voltage 100 V - 240 V Input Current 1.2 A @ 100 VAC input with full load (maximum) 0.8 A @ 240 VAC input with full load Input Frequency (nominal) 100 V/60 Hz and 240 V/50 Hz Output Power 45 W (
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    Physical Characteristics Dimensions Height: 16.39 mm (0.65 in.) Width: 331 mm (13.03 in.) Depth: 241.40 mm (9.5 in.) Weight 1.80 kg (3.97 lb.) Environment Temperature Range Maximum Relative Humidity Maximum Vibration Maximum Shock Operating: 0 to 35°C (32 to 95°F) Storage: -40 to 65°C (-40 to
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    , you can complete the following steps to diagnose and troubleshoot the problem: NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries
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    and email addresses: Dell Support websites: • support.dell.com • support.jp.dell.com (Japan only) • support.euro.dell.com (Europe only) • supportapj.dell.com (Asia Pacific only) Dell Support e-mail addresses: • [email protected] • [email protected] • [email protected] (Latin America
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    , or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. Diagnostic Checklist • Name: • Date: • Address: • Phone number: • Express Service Code: • Return Material Authorization Number (if provided by Dell support technician
  • Dell A13-USE002AM | Support and System Information - Page 15
    problem and troubleshooting procedures you performed: Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service
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    /legal/warranty.htm OR IN THE DOCUMENTATION DELL PROVIDES WITH DELL-BRANDED PRODUCT. DELL MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED PRODUCT, SERVICE, MAINTENANCE OR SUPPORT. SUCH PRODUCT, SOFTWARE, SERVICE, MAINTENANCE OR SUPPORT IS PROVIDED BY DELL "AS IS" AND ANY THIRD-PARTY
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    OR SUPPORT IF DELL DOES NOT RECEIVE PAYMENT. FOR RETAIL SALES, DELL-BRANDED WARRANTIES AND SERVICES WILL BE EFFECTIVE WHEN YOU HAVE TRANSFERRED THE OWNERSHIP OF THE PRODUCT INTO YOUR NAME, ALTHOUGH THE WARRANTY PERIOD COMMENCES ON THE DATE OF THE PURCHASE. YOU MAY FIND THE INSTRUCTIONS FOR
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    to you. Dell has no obligation to provide service or support until Dell has received full payment for the Product or service/support contract you purchased. Dell is not obligated to provide third-party branded service or support, or service or support for any products or services that you purchased
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    is not permitted by law to copy pirated or copyrighted materials or to copy or handle illegal data. Prior to Dell and/or your third-party service provider providing service or support, you represent that your system(s) does not contain illegal files or data. You also represent that you own the
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    of the United States. You agree and represent that you are buying only for your own internal use only, and not for resale or export. Dell has separate terms and conditions governing resale of Product by third parties and transactions outside the United States. Terms and conditions for resale are
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    arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Dell will be responsible for paying any individual customer arbitration fees. If any customer prevails on any claim that affords the prevailing party attorneys
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    Dell, in Dell's sole discretion. Unless you and Dell have agreed to a different discount, Dell's standard pricing policy for Dell-branded systems, which include both hardware and services about your purchase may be obtained at https://support.dell.com/dellcare/Invoice.aspx or by contacting your sales
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    other taxes associated with the order. Shipping dates are estimates only. 12 Changed or Discontinued Product. For direct Dell sales, Dell's policy is one of ongoing update and revision. Dell may revise and discontinue Product at any time without notice to you and this may affect information saved in
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    as accident, abuse, misuse, or problems with electrical power - Servicing not authorized by Dell - Usage that is not in accordance with product instructions - Failure to follow the product instructions or failure to perform preventive maintenance - Problems caused by using accessories, parts, or
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    Dellbranded hardware: • Portable computer batteries carry the lesser of either a 1-year limited warranty or the length of the limited warranty for the Dell computer with which the battery is shipped. • The limited warranty for Power Adapters purchased independent of a system is one year. Power
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    the remainder of the warranty for the Dell computer on which such parts are installed. Dell computer with which the headset, as applicable, is shipped. The limited warranty on all Dell- or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its
  • Dell A13-USE002AM | Support and System Information - Page 27
    your Dell Express Service Code, Service Tag, or order number available. Web Support Individual Home Consumers: Hardware Warranty Support Customer Service Individual Home Consumers who purchased a Dell notebook or desktop computer through a retail store: Best Buy support.dell.com/ ContactUs/
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    Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value-Added Resellers (VARs): Support and Customer Service Government and Education Customers: Support and Customer Service Dell-Branded Memory 1-800-822-8965 1-800-456-3355 1-800-822-8965 1-800-234-1490 1-800-567-0384 What
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    must have all original sales receipts from your purchase to receive any warranty service at a Best Buy store. If we determine that the issue is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis. NOTE: Before you
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    storage device(s) in the product(s). We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain
  • Dell A13-USE002AM | Support and System Information - Page 31
    subject to the terms and conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you
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    may be returned within 30 days from the date on the packing slip or invoice. • New Vostro™, OptiPlex™, Latitude™, and Dell Precision™ systems purchased directly from Dell's Small & Medium Business division may be returned within 30 days from the date on the packing slip or invoice. • Application
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    How to Return a Product: Before returning a product, you must first contact Dell customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. Dell will not accept returns without a CRA number. To find the appropriate phone number or to send
  • Dell A13-USE002AM | Support and System Information - Page 34
    ink cartridges for Dell-branded printers, batteries, and tape media) • Problems that result from: - External causes such as accident, abuse, misuse, or problems with electrical power - Servicing not authorized by Dell - Usage that is not in accordance with product instructions - Failure to follow
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    - Problems caused by using accessories, parts, or components not supplied by Dell • Products with missing or altered Service Tags or serial numbers • Products for which Dell has not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
  • Dell A13-USE002AM | Support and System Information - Page 36
    How long does this limited warranty last? This limited warranty lasts for the time period indicated on your invoice, except for the following Dell-branded hardware which carries the time period indicated below: • Portable computer batteries carry the lesser of either a 1-year limited warranty or the
  • Dell A13-USE002AM | Support and System Information - Page 37
    relevant number listed in the following table. Please also have your Dell Express Service Code, Service Tag, or order number available. Web Support http://support.ca.dell.com Canada Hardware Warranty Phone Support System Support for Individual Home Consumers and Home Office Customers: 1-800-847
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    determine that the issue is not covered under this warranty, we will notify you and may inform you of service alternatives that are available to you on a fee basis. NOTE: Before you ship the product(s) to us you or charge to your credit card the then-current Dell standard price for that part. 36
  • Dell A13-USE002AM | Support and System Information - Page 39
    for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www
  • Dell A13-USE002AM | Support and System Information - Page 40
    and conditions of sale located at www.dell.ca. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party. Dell Return Policy (Canada Only) Dell values our relationship with you, the end
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    of 15% may be charged on hardware, accessories, peripherals, parts and unopened software. How to Return: To return products, you must contact Dell Customer Service at 1-800-847-4096 and receive a Credit Return Authorization Number within the return policy period applicable to the product you want to
  • Dell A13-USE002AM | Support and System Information - Page 42
    at your expense, and insure the shipment or accept the risk of loss or damage during shipment. Upon receipt of the complete returned purchase, Dell will issue a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees. NOTE: Before you ship the product
  • Dell A13-USE002AM | Support and System Information - Page 43
    products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you
  • Dell A13-USE002AM | Support and System Information - Page 44
    all accompanying materials on a permanent basis as part of a sale or transfer of the Dell product if you retain no copies and the recipient agrees to the terms hereof. Any transfer must include the most recent update and all prior versions. You may not reverse engineer, decompile or disassemble the
  • Dell A13-USE002AM | Support and System Information - Page 45
    , at your cost and risk. This limited warranty is void if any disk damage has resulted from accident, abuse, misapplication, or service or modification by someone other than Dell. Any replacement disk is warranted for the remaining original warranty period or thirty (30) days, whichever is longer
  • Dell A13-USE002AM | Support and System Information - Page 46
    apply to you. Open Source Software Any open source software provided by Dell can be used according to the terms and conditions of the specific DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTUTUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED
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    finding does not affect the enforceability of the remaining provisions, terms, or conditions of this agreement. This agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the maximum extent permitted by law, any right to a jury trial with respect to the Software or
  • Dell A13-USE002AM | Support and System Information - Page 48
    may result in exposure to shock, electrical hazards, and/or mechanical hazards. CAUTION: Dell products are not intended for use in patient health care environments unless specially designated. CAUTION: Dell products are not designed for use in flammable or explosive environments. When setting up
  • Dell A13-USE002AM | Support and System Information - Page 49
    , particularly when AC power is present. Allowing sustained contact with exposed skin can cause discomfort or burn. • Contact Dell (or an authorized dealer or service center for retail purchases) if your equipment does not operate normally. General Power Safety Observe the following guidelines when
  • Dell A13-USE002AM | Support and System Information - Page 50
    Safety WARNING: The system battery can only be replaced by an authorized service provider. Using an incompatible battery may increase the risk of fire or may lead to heightened sound pressure level. Ergonomic Instructions WARNING: Improper or prolonged keyboard use may result in injury. 48
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    strain. For additional information concerning ergonomics, please go to the Regulatory Compliance homepage on www.dell.com at the following location: www.dell.com/regulatory_compliance. Environmental Information ENERGY STAR® Compliance Desktops, Notebooks, and Workstations manufactured after July 20
  • Dell A13-USE002AM | Support and System Information - Page 52
    to enable recovery and recycling. For information on how to recycle this product responsibly in your country, visit: www.euro.dell.com/recycling. Registration, Evaluation, and Authorization of Chemicals (REACH) REACH is the European Union chemical substances regulatory framework. Information on
  • Dell A13-USE002AM | Support and System Information - Page 53
    additional user information about your computer and individual components (such as storage drives, PC cards, and other peripherals), see the "Manuals" section at support.dell.com. For additional Safety Best Practices information, see the Regulatory Compliance homepage at the following location: www
  • Dell A13-USE002AM | Support and System Information - Page 54
    .com at the following location: www.dell.com/ regulatory_compliance. Export Regulations Customer acknowledges that these Products, or use of nuclear weapons, materials, or facilities, missiles or the support of missile projects, and chemical or biological weapons. Additional Country-Specific Safety
  • Dell A13-USE002AM | Support and System Information - Page 55
    28.5.03, for supply to public of RLAN access to networks and telecom services. Abbreviated R&TTE Directive 1999/5/EC Compliance Statement Hereby, Dell Inc. declares that all CE Marked Dell products incorporating Radio and Telecoms Terminal Equipment functionality are in compliance with the essential
  • Dell A13-USE002AM | Support and System Information - Page 56
    consumption of this product can be 0 if it is unplugged. Taiwan (T. Chinese) Corporate Contact Details Pursuant to Article 11 of the Commodity Inspection Act, Dell provides the following corporate contact details for the certified entity in Taiwan for the computer products addressed by this document
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    Importador: Dell México S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Modelo de Voltaje de alimentación Frecuencia Consumo eléctrico Voltaje de salida Intensidad de salida P01S 100-240V CA 50-60Hz 1,2A 15,0 V de CC 3,0A 55
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System and Support
Information
Basic Specifications
Getting Help
Terms and Conditions of Sale
Limited Warranties and Return Policy
Software Licence Agreement
Safety Information
Environmental Information
Regulatory Notice Information
Model P01S