Dell A13-USE002AM Support and System Information - Page 14

Product Information, Before You Call, Diagnostic Checklist

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Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell." Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. Diagnostic Checklist • Name: • Date: • Address: • Phone number: • Express Service Code: • Return Material Authorization Number (if provided by Dell support technician): • Operating system and version: • Devices: • Expansion cards: 12

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Product Information
If you need information about additional products available from Dell,
or if you would like to place an order, visit the Dell website at
www.dell.com
. For the telephone number to call for your region or to
speak to a sales specialist, see “Contacting Dell.”
Before You Call
NOTE:
Have your Express Service Code ready when you
call. The code helps Dell’s automated-support telephone
system direct your call more efficiently.
Remember to fill out the following Diagnostics Checklist. If possible,
turn on your computer before you call Dell for assistance and call
from a telephone at or near the computer. You may be asked to type
some commands at the keyboard, relay detailed information during
operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is
available.
Diagnostic Checklist
•
Name:
•
Date:
•
Address:
•
Phone number:
•
Express Service Code:
•
Return Material Authorization Number (if provided by Dell
support technician):
•
Operating system and version:
•
Devices:
•
Expansion cards: