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Dell A13-USE002AM Support and System Information - Page 13

Latin American and Caribbean countries

UPC - 884116021254

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• www.dell.com/jp (Japan only) • www.euro.dell.com (Europe only) • www.dell.com/la (Latin American and Caribbean countries) • www.dell.ca (Canada only) You can access Dell Support through the following websites and email addresses: Dell Support websites: • support.dell.com • support.jp.dell.com (Japan only) • support.euro.dell.com (Europe only) • supportapj.dell.com (Asia Pacific only) Dell Support e-mail addresses: • [email protected] • [email protected] • [email protected] (Latin America and Caribbean countries only) • [email protected] (Asian/Pacific countries only) Dell Marketing and Sales e-mail addresses: • [email protected] (Asian/Pacific countries only) • [email protected] (Canada only) Anonymous file transfer protocol (FTP): • ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. 11

Section	Page
System and Support Information	1
Basic Specifications	1
Getting Help	1
Terms and Conditions of Sale	1
Limited Warranties and Return Policy	1
Software Licence Agreement	1
Safety Information	1
Environmental Information	1
Regulatory Notice Information	1
Notes, Notices, and Cautions	2
Contents	3
Basic Specifications 5	3
Getting Help 10	3
U.S. Terms and Conditions of Sale 14	3
Limited Warranties and Return Policy 21	3
Dell Software License Agreement 41	4
General Safety Information 45	4
Environmental Information 49	4
Finding Additional Information 51	5
Basic Specifications	7
System model	7
Processor	7
Memory	7
Computer information	7
Communications	8
Video	8
Audio	8
Display	9
Integrated Battery	9
AC Adapter	10
Physical Characteristics	11
Environment	11
Getting Help	12
Technical Support and Customer Service	12
Online Services	12
Product Information	14
Before You Call	14
Diagnostic Checklist	14
Contacting Dell	15
1 Visit support.dell.com.	15
2 Verify your country or region in the Choose A Country/ Region drop-down menu at the bottom of the page.	15
3 Click Contact Us on the left side of the page.	15
4 Select the appropriate service or support link based on your need.	15
5 Choose the method of contacting Dell that is convenient for you.	15
U.S. Terms and Conditions of Sale	16
1 Other Documents. This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless otherwise agreed to in a written agreement signed by both you and Dell.	16
2 Warranties. THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE PRODUCT CAN BE FOUND AT http://www.dell.com/policy/lega...	16
3 Software. All software is provided subject to a license agreement and you agree that you will be bound by such license agreement in addition to these terms. Title to software remains with the applicable licensor(s).	17
4 Return Policies; Exchanges. For direct Dell sales, Dell's return policy can be found at http://www.dell.com/policy/ legal/warr...	18
5 Service and Support. Service offerings may vary from Product to Product. In addition to this Agreement's terms and conditions,...	18
6 Limitation of Liability. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY...	19
7 Not For Resale or Export. You agree to comply with all applicable laws and regulations of the various states and of the United...	20
8 Governing Law. The parties agree that this Agreement, any sales there under, the purchase and use of this product, or any clai...	20
9 Binding Arbitration. ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT...	20
Direct Dell Sales	22
10 Payment Terms; Orders; Quotes; Interest. For direct Dell sales, terms of payment are within Dell's sole discretion, and unles...	22
11 Shipping Charges; Taxes; Title; Risk of Loss. For direct Dell sales, shipping and handling are additional unless otherwise ex...	22
12 Changed or Discontinued Product. For direct Dell sales, Dell's policy is one of ongoing update and revision. Dell may revise ...	23
Limited Warranties and Return Policy	23
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)	23
What is covered by this limited warranty?	23
What is not covered by this limited warranty?	24
How long does this limited warranty last?	25
What do I do if I need warranty service?	26
What will Dell do?	28
What if I purchased a service contract?	30
How will you fix my product?	30
May I transfer the limited warranty?	31
Dell Return Policy (U.S. Only)	31
Exceptions to Dell’s 21-Day Return Period	32
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)	34
What is covered by this limited warranty?	34
What is not covered by this limited warranty?	34
How long does this limited warranty last?	36
What do I do if I need warranty service?	37
What will Dell do?	37
What if I purchased a service contract?	39
How will you fix my product?	39
May I transfer the limited warranty?	40
Dell Return Policy (Canada Only)	40
Dell™ Software and Peripherals (Canada Only)	42
Third-Party Software and Peripherals Products	42
Dell-Branded Peripheral Products	43
Dell Software License Agreement	43
Limited Warranty	45
Open Source Software	46
U.S. Government Restricted Rights	46
General	47
General Safety Information	47
General Power Safety	49
Portable Device Battery Safety	50
Earphone and Headphone Safety	50
Ergonomic Instructions	50
Environmental Information	51
ENERGY STAR® Compliance	51
Recycling Information	52
Waste Electrical and Electronic Equipment (WEEE) Directive	52
Registration, Evaluation, and Authorization of Chemicals (REACH)	52
Battery Disposal	52
Perchlorate Material	53
Finding Additional Information	53
Air Travel Restrictions	53
Export Regulations	54
Additional Country-Specific Safety, Regulatory, and Environmental Information	54
European Union (English)	54
Restrictions of Usage Information For Products With Wireless LAN / 802.11 Interfaces	54
France	55
Italy	55
Abbreviated R&TTE Directive 1999/5/EC Compliance Statement	55
Japan (Japanese)	56
Korea (Korean)	56
Energy Statement	56
Taiwan (T. Chinese)	56
Corporate Contact Details	56
Information para NOM (únicamente para México)	56
Modelo de	57
Voltaje de alimentación	57
Frecuencia	57
Consumo eléctrico	57
Voltaje de salida	57