Dell Active Fabric Manager Active Fabric Manager Installation Guide 1.5 - Page 43

Technical Support, Accessing iSupport Services, Contacting the Technical Assistance Center - 2 0 download

Get Dell Active Fabric Manager PDF manuals and user guides View all Dell Active Fabric Manager manuals
Add to My Manuals
Save this manual to your list of manuals

Page 43 highlights

6 Technical Support iSupport provides a range of documents and tools to assist you with effectively using Dell Networking equipment and mitigating the impact of network outages. Through iSupport you can obtain technical information regarding Dell Networking products, access to software upgrades and patches, and open and manage your technical assistance center (TAC) cases. Dell Networking iSupport provides integrated, secure access to these services. Accessing iSupport Services The URL for iSupport is www.force10networks.com/support/. To access iSupport services you must have a user identification (userid) and password. If you do not have one, you can request one at the website: 1. On the Dell Networking iSupport page, click the Account Request link. 2. Fill out the User Account Request form, and then click Send. You will receive your user identification and password by E-Mail. 3. To access iSupport services, click the Log in link, and enter your user identification and password. Contacting the Technical Assistance Center How to Contact Dell Networking TAC Log in to iSupport at http://www.force10networks.com/CSPortal20/Main/Login.aspx and select the Service Request. Your name, company name, phone number, and E-mail address • Preferred method of contact • Model number • Serial Number • Software version number • Symptom description • Screen shots illustrating the symptom, including any error messages. These can include: - Output from the show tech command or the show tech linecard command. - Output from the show trace command or the show trace linecard command. - Console captures showing the error messages. - Console captures showing the troubleshooting steps taken. - Saved messages to a syslog server, if one is used. Managing Your Case Downloading Software Log in to iSupport and select the Service Request tab to view all open cases and RMAs. Log in to iSupport and select the Software Center tab. 43

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
6
Technical Support
iSupport provides a range of documents and tools to assist you with effectively using Dell Networking equipment and
mitigating the impact of network outages. Through iSupport you can obtain technical information regarding Dell
Networking products, access to software upgrades and patches, and open and manage your technical assistance
center (TAC) cases. Dell Networking iSupport provides integrated, secure access to these services.
Accessing iSupport Services
The URL for iSupport is
www.force10networks.com/support/
. To access iSupport services you must have a user
identification (userid) and password. If you do not have one, you can request one at the website:
1. On the Dell Networking iSupport page, click the
Account Request
link.
2. Fill out the
User Account Request
form, and then click
Send
. You will receive your user identification and password
by E-Mail.
3. To access iSupport services, click the
Log i
n link, and enter your user identification and password.
Contacting the Technical Assistance Center
How to Contact Dell Networking
TAC
Log in to iSupport at
and select the
Service Request
.
Your name, company name, phone number, and E-mail address
•
Preferred method of contact
•
Model number
•
Serial Number
•
Software version number
•
Symptom description
•
Screen shots illustrating the symptom, including any error messages.
These can include:
–
Output from the show tech command or the show tech linecard
command.
–
Output from the show trace command or the show trace linecard
command.
–
Console captures showing the error messages.
–
Console captures showing the troubleshooting steps taken.
–
Saved messages to a syslog server, if one is used.
Managing Your Case
Log in to iSupport and select the Service Request tab to view all open cases and
RMAs.
Downloading Software
Log in to iSupport and select the Software Center tab.
43