Dell Axim 500GB Portable External Hard Drive USB 3.0 Dell External Hard Drive - Page 11

Troubleshooting This section is designed to walk you through troubleshooting steps in order to identify solutions to commonly experienced issues with USB-connected external drives. Issues and Solutions Steps Symptom Solution 1 Drive is not recognized by the system. a Check the USB connection. Disconnect and re-connect to a different USB port. b Check the connection between the USB 3.0 adapter and the drive. The hard drive LED should turn on if the hard drive is receiving adequate power. c Check the USB 3.0 data cable, or try using an alternate cable. 2 Slow data transfer rate Ensure that the drive is connected to a USB 3.0 port. Refer to the user guide of your computer manufacturer to determine the location of the USB 3.0 ports on your computer. 3 AutoPlay not popping up a Check the AutoPlay settings in Windows. b Open AutoPlay by clicking the Start button, and then clicking Control Panel. In the search box, type autoplay, and then click AutoPlay in the options. c To turn AutoPlay on, select the Use AutoPlay for all media and devices checkbox. Troubleshooting 11