Dell Axim 500GB Portable External Hard Drive USB 3.0 Dell External Hard Drive - Page 12

Steps Symptom Solution 4 Hard drive not detected in • Press the + + BIOS (system setup) keys together when on the BIOS screen. This will restart your computer and the external hard drive should now be listed under the bootable device list. • Restart the computer after logging on to Windows and then access the BIOS screen to check if the external hard drive is listed under the bootable device list. 5 Unable to boot to the Restart the computer after logging on to operating system from the Windows and then access the BIOS screen to external hard drive. check if the external hard drive is listed as the first boot device. NOTE: Please ensure that your computer is up to date with the latest drivers and BIOS version prior to attempting steps 4 and 5. The latest drivers and BIOS version can be downloaded from the manufacturer's website. For Dell computers, visit www.support.dell.com. NOTE: If the solutions listed for steps 4 and 5 above do not resolve the issue, try connecting the external hard drive to a USB 2.0/eSATA port on the computer. Please refer to the user guide of your computer's manufacturer to determine the location of the USB 2.0/eSATA ports on your computer. NOTE: The keystrokes used to invoke the BIOS (system setup) on your computer will vary depending upon the computer manufacturer. Please refer to the manufacturer's user guide or website for this information. For Dell computers, pressing the key during computer startup will launch the BIOS menu and the key will invoke the computer boot menu. 12 Troubleshooting