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Dell C1660W Dell Users Guide - Page 226

Multi-feed jam, Wireless Problems

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Multi-feed jam Action 1 Remove the paper from the PSI, and then ensure that papers are inserted properly in the MPF. Is the problem recovered? 2 Is the print media damp? 3a Use print media that is not damp. Is the problem recovered? 3b Fan the print media. Is the problem recovered? Wireless Problems Yes No The task is complete. Go to action 2. Go to action 3a. Go to action 3b. The task is complete. Go to action 3b. The task is complete. Contact Dell. Problem Action Cannot setup wireless connection. Ensure that the Ethernet cable (Dell C1760nw Color Printer only) and USB cable are disconnected from the printer. Ensure that Wireless LAN is set to Enable. See "Wireless LAN" on page 127. Try disabling the firewall on your computer. The firewall on your computer may be blocking communication with your printer. Cannot setup wireless connection with WPS Ensure that the security setting of the wireless LAN access point or router is WPA (Wi-Fi Protected Setup®). or WPA2. (WEP is not supported on WPS.) Turn off the printer, and then on again. The message Wireless Session Overlap Error is displayed when setting up wireless connection. Two or more wireless LAN access points or routers may be performing WPS setup at the same time. Wait for a while, and then try again. Cannot setup wireless connection with the WPS-PBC (Wi-Fi Protected Setup-Push Button Configuration). Press the WPS button on the wireless LAN access point or router within 2 minutes after starting the WPS operation on the printer. For details about the wireless LAN access point or router, refer to the manual supplied with the wireless LAN access point or router. Cannot setup wireless connection with Check if the PIN you have entered on the computer is correct. WPS-PIN (Wi-Fi Protected Setup-Personal Identification Number). Cannot connect to the wireless network after setting up wireless connection. Check if the passphrase for WPA/WPA2 encryption or WEP key set on the wireless LAN access point or router has been changed. (Passphrase may be described as key on some access points or routers.) For details about the wireless LAN access point or router, refer to the manual supplied with the wireless LAN access point or router. 224 Troubleshooting

Section	Page
Dell™ C1760nw/C1660w Color Printer	1
Contents	3
Before Beginning	13
Notes, Cautions, and Warnings	15
Dell™ C1760nw/C1660w Color Printer User's Guide	17
Conventions	17
Finding Information	19
Product Features	21
About the Printer	23
Front View	23
Rear View	24
Space Requirements	25
Operator Panel	25
Securing the Printer	26
Ordering Supplies	27
Printer Setup	29
Connecting Your Printer	31
Connecting Printer to Computer or Network	31
Direct Connection	31
Wireless Connection	32
Ethernet Connection (Dell C1760nw Color Printer only)	36
Reconfiguring the Wireless Setting	37
Turning On the Printer	38
Setting Up Your Printer	39
Setting Initial Settings on the Operator Panel (Dell™ C1660w Color Printer Only)	39
Printer Setup Using the Software and Documentation Disc	40
Setting the IP Address	41
Assigning an IP Address	41
The Operator Panel	41
The Tool Box	42
Verifying the IP Settings	43
The Operator Panel	43
The System Settings Report	43
The Ping Command	43
Loading Paper	45
Loading Print Media in the Multipurpose Feeder (MPF)	45
Loading Print Media in the Priority Sheet Inserter (PSI) (Dell C1760nw Color Printer only)	50
Installing Printer Drivers on Computers Running Windows®	53
Identifying Printer Driver Pre-install Status	53
Changing the firewall settings before installing your printer	53
Direct Connection Setup	53
For installing host-based printer driver	53
For installing XML Paper Specification (XPS) printer driver	54
Network Connection Setup	56
Network Printer Setup on a Local Network	56
Network Printer Setup on a Remote Network	60
Setting Up for Web Services on Devices (WSD)	64
Adding Roles of Print Services	64
WSD Printer Setup	65
Setting Up for Shared Printing	66
Point and Print	68
Peer-to-Peer	70
Installing Printer Drivers on Computers Running Macintosh	73
Installing the Drivers and Software	73
Adding a Printer on Mac OS X 10.5 or Later Version(s)	73
Adding a Printer on Mac OS X 10.4.11	74
Using Your Printer	77
Operator Panel	79
Using the Operator Panel Buttons	79
Status of Wi-Fi \| WPS Button Backlight	80
Using the Operator Panel to Change Printer Settings	81
Printing a Device Settings Page	81
Changing the Language	82
The Operator Panel	82
The Tool Box	82
Setting the PowerSaver Time Option	82
Dell™ Printer Configuration Web Tool	83
Overview	83
Setting Up the Dell Printer Configuration Web Tool	83
Setting Up From Web Browser	83
Setting Up From Operator Panel	85
Starting the Dell Printer Configuration Web Tool	85
Overview of the Menu Items	85
Page Display Format	87
Top Frame	87
Left Frame	88
Right Frame	89
Changing the Settings of the Menu Items	90
Details of the Menu Items	90
Printer Status	91
Printer Jobs	92
Printer Settings	93
Print Server Settings	100
Copy Printer Settings	112
Print Volume	112
Understanding the Tool Box Menus	113
Starting the Tool Box	113
Using the Tool Box to Change the Printer Settings	113
Printer Settings Report	114
Printer Information	114
Menu Settings	114
Reports	116
TCP/IP Settings	116
Printer Maintenance	116
System Settings	116
Paper Density	118
Adjust BTR	118
Adjust Fusing Unit	119
Color Registration Adjustment	119
Adjust Altitude	120
Reset Defaults	121
Non-Dell Toner	121
BTR Refresh Mode	121
TCP/IP Settings	122
Network Settings	122
Diagnosis	123
Chart Print	123
Machine Check	123
Environment Sensor Info	124
Developer Stir Mode	124
Refresh Mode	124
Resetting Defaults	125
Understanding the Printer Menus	127
Report/List	127
Printer Setting	127
Device Settings	127
Job History	127
Error History	127
Color Test Page	127
Printing a Report/List Using the Operator Panel	127
Printing a Report/List Using the Tool Box	128
Admin Menu	128
Network	128
USB Settings	133
System Settings	133
Maintenance	135
Secure Settings	140
Panel Language	142
Panel Lock Function	142
Enabling the Panel Lock	142
Disabling the Panel Lock	142
Resetting Defaults	143
Print Media Guidelines	145
Paper	145
Paper Characteristics	145
Recommended Paper	146
Unacceptable Paper	146
Selecting Paper	146
Selecting Preprinted Media and Letterhead	147
Printing on Letterhead	147
Loading Letterhead	147
Selecting Pre-Punched Paper	148
Envelopes	148
Labels	149
Storing Print Media	149
Identifying Print Media and Specifications	150
Supported Paper Sizes	150
Supported Paper Types	151
Paper Type Specifications	151
Loading Print Media	153
Capacity	153
Print Media Dimensions	153
Loading Print Media in the Multipurpose Feeder (MPF)	153
Loading Envelopes in the Multipurpose Feeder (MPF)	158
Loading Letterhead	160
Loading Print Media in the Priority Sheet Inserter (PSI) (Dell C1760nw Color Printer only)	161
Loading an Envelope in the Priority Sheet Inserter (PSI)	163
Loading Letterhead	165
Loading Print Media When Manual Duplex Printing	166
When Using the Multipurpose Feeder (MPF)	166
When Using the Priority Sheet Inserter (PSI) (Dell C1760nw Color Printer only)	167
Using the Output Tray Extension	168
Printing	169
Printing	171
Tips for Successful Printing	171
Tips on Storing Print Media	171
Avoiding Paper Jams	171
Sending a Job to Print	171
Canceling a Print Job	172
Canceling From the Operator Panel	172
Canceling a Job From the Computer Running Windows	172
Printing a Report Page	172
Know Your Printer	173
Understanding Your Printer Software	175
Windows®	175
Printer Status Window	175
Status Monitor Console	175
Dell Supplies Management System	175
Quick Launch Utility	176
Macintosh	176
Status Monitor Widget	176
Understanding Printer Messages	179
Specifications	183
Operating System Compatibility	183
Power Supply	183
Dimensions	183
Memory	183
Page Description Language (PDL)/Emulation, Operating System, and Interface	184
MIB Compatibility	184
Environment	184
Cables	185
Maintaining Your Printer	187
Maintaining Your Printer	189
Determining the Status of Supplies	189
Conserving Supplies	189
Storing Print Media	189
Storing Consumables	190
Replacing Toner Cartridges	190
Removing the Toner Cartridges	190
Installing a Toner Cartridge	192
Cleaning Inside the Printer	194
Cleaning the Color Toner Density (CTD) Sensor	197
Adjusting Color Registration	198
Performing Auto Correct	198
Printing the Color Registration Chart	198
Determining Values	199
Entering Values	200
Clearing Jams	203
Avoiding Jams	203
Identifying the Location of Paper Jams	204
Clearing Paper Jams From the Front of the Printer	205
Clearing Paper Jams From the Back of the Printer	206
Clearing Paper Jams From the Output Tray	208
Troubleshooting	211
Troubleshooting	213
Basic Printer Problems	213
Display Problems	213
Printing Problems	213
Print Quality Problems	215
The output is too light	215
Toner smears or print comes off/Stain on back side	216
Random spots/Blurred images	217
The entire output is blank	217
Streaks appear on the output	217
Pitched color dots	218
Vertical blanks	218
Mottle	218
Ghosting	219
Fog	220
Bead-Carry-Out (BCO)	220
Auger mark	221
Wrinkled/Stained paper	221
The top margins is incorrect	222
Color registration is out of alignment	222
Protrudent / Bumpy paper	223
Noise	224
Jam	225
Misfeed jam	225
Multi-feed jam	226
Wireless Problems	226
Other Problems	227
Contacting Service	227
Appendix	229
Appendix	231
Dell Technical Support Policy	231
Online Services	231
Warranty and Return Policy	232
Recycling Information	232
Contacting Dell	232
Index	233
Numerics	233
A	233
B	233
C	233
D	234
E	234
F	234
H	234
I	235
J	235
K	235
L	235
M	235
N	236
O	236
P	236
Q	237
R	237
S	237
T	238
U	238
V	238

Match case Limit results 1 per page

Multi-feed jam

Action

Yes

Remove the paper from the PSI, and then ensure that papers are

The task is complete.

Go to action 2.

inserted properly in the MPF.

Is the problem recovered?

Is the print media damp?

Go to action 3a.

Go to action 3b.

Use print media that is not damp.

The task is complete.

Go to action 3b.

Is the problem recovered?

Fan the print media.

The task is complete.

Contact Dell.

Is the problem recovered?

Wireless Problems

Problem

Action

Cannot setup wireless connection.

Ensure that the Ethernet cable (Dell C1760nw Color Printer only) and USB cable

are disconnected from the printer.

Ensure that

Wireless LAN

is set to

Enable

. See "Wireless LAN" on

page 127.

Try disabling the firewall on your computer. The firewall on your computer may be

blocking communication with your printer.

Cannot setup wireless connection with WPS

Ensure that the security setting of the wireless LAN access point or router is WPA

(Wi-Fi Protected Setup

or WPA2. (WEP is not supported on WPS.)

Turn off the printer, and then on again.

The message

Wireless Session

Two or more wireless LAN access points or routers may be performing WPS setup

Overlap Error

is displayed when

at the same time. Wait for a while, and then try again.

setting up wireless connection.

Cannot setup wireless connection with the

Press the WPS button on the wireless LAN access point or router within 2 minutes

WPS-PBC (Wi-Fi Protected Setup-Push

after starting the WPS operation on the printer. For details about the wireless LAN

Button Configuration).

access point or router, refer to the manual supplied with the wireless LAN access

point or router.

Cannot setup wireless connection with

Check if the PIN you have entered on the computer is correct.

WPS-PIN (Wi-Fi Protected Setup-Personal

Identification Number).

Cannot connect to the wireless network

Check if the passphrase for WPA/WPA2 encryption or WEP key set on the wireless

after setting up wireless connection.

LAN access point or router has been changed. (Passphrase may be described as key

on some access points or routers.) For details about the wireless LAN access point

or router, refer to the manual supplied with the wireless LAN access point or

router.

Troubleshooting

224