Dell DVS Simplified Appliance Tower Reference Guide - Page 11

Simple and intuitive installation and management Point-and-click wizards guide you through key virtual desktop administration tasks such as desktop image preparation and updates. VDI‑in‑a‑Box 5.1 has an expanded set of wizards to cover every frequent operation. Setting up and upgrading master images has never been simpler. With VDI-in-a-Box 5.1, the desktop agent is automatically installed whenever a master image is created or updated. This "touchless" desktop agent (dtAgent) can save your administrator time related to setting up and maintaining desktop images. Windows desktop administrators are now able to specify complete names to VDI desktops. This full control over virtual desktop names allows your administrators to automate various management routines by running scripts inside the desktops that leverage its name. Built-in scalability and high-availability gets even better Citrix‖s VDI-in-a-Box has always had on-demand scalability and high-availability built-in. Now, VDI-in-a-Box 5.1 extends high-availability to device access and Microsoft Active Directory. Both of these features make the VDI-in-a-Box solution more resilient to failures in the customers‖ IT environment. In case a customer‖s IT environment is configured for Active Directory failover, VDI-in-a-Box 5.1 will default to a backup Active Directory server when a primary server fails. The grid-wide virtual IP address feature of VDI-in-a-Box 5.1 ensures that the entire grid is accessible by one highly available virtual IP address. This ensures end-to-end high availability regardless of the endpoint device being used and without requiring a load balancer. 2.8 Dell ProSupport and Professional Services Overview Dell ProSupport is included with the DVS Simplified Appliance, providing comprehensive hardware and software support for three years. This allows your support staff to spend less time on issue resolution and more time on strategic initiatives. With Dell ProSupport, customers can access highly trained experts to help resolve any issue quickly and effectively 24 hours a day, 365 days per year. Additionally, Dell ProSupport provides access to software updates, bug fixes/patches and product updates for Citrix VDI-in-a-Box and Citrix XenServer. Dell ProSupport benefits:  Maximize uptime with the help of expert DVS Simplified Appliance technicians.  Software support for Citrix VDI-In-A-Box 5.1 and XenServer 6.0.2.  Maintain productivity with Dell ProSupport Next Business Day and optional 4-hour response time. Additionally, Dell offers the following optional value-add services in support of its DVS Simplified Appliance: Highly recommended:  JumpStart Training - Jumpstart training for Dell DVS Simplified Appliance is available as a 4-hour* Web-based course that includes the guidance and hands-on 8 Dell DVS Simplified Appliance Reference Architecture