Dell Dimension 4600C Owner's Manual - Page 30

General Problems

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www.dell.com | support.dell.com General Problems The computer stops responding TURN THE COMPUTER OFF - If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown. A program stops responding END THE PROGRAM - 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a CD. CHECK THE SOFTWARE DOCUMENTATION - Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program. A program is designed for an earlier Microsoft® Windows® operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. 30 Solving Problems

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30
Solving Problems
www.dell.com | support.dell.com
General Problems
The computer stops responding
A program stops responding
A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a CD.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
T
URN
THE
COMPUTER
OFF
—
If your computer locks up and you are unable to get a response by pressing
a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to
10 seconds until the computer turns off. Then press the power button again to turn on the
computer. You might lose data if you are unable to perform an operating system shutdown.
E
ND
THE
PROGRAM
—
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
Many software manufacturers maintain websites with
information that may help you solve the problem. Ensure that you properly installed and
configured the program. If necessary, uninstall and then reinstall the program.
R
UN
THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
—
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an
environment similar to non-Windows XP operating system environments.
1
Click the
Start
button, point to
All Programs
→
Accessories
, and then click
Program
Compatibility Wizard
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.