Dell E6500 Quick Reference Guide - Page 43

Drivers and Utilities, Service Manual, Drivers and, Utilities - review

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See your Service Manual at support.dell.com to review your computer's configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 65. 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2 Turn on (or restart) your computer. 3 When the DELL™ logo appears, press immediately. Select Diagnostics from the start menu and press . NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down and restart the computer. When the DELL logo appears, press immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW and press . Troubleshooting 43

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Troubleshooting
43
See your
Service Manual
at
support.dell.com
to review your computer’s
configuration information, and ensure that the device that you want to test
displays in the system setup program and is active.
Start the Dell Diagnostics from your hard drive or from the
Drivers and
Utilities
media.
Starting the Dell Diagnostics From Your Hard Drive
NOTE:
If your computer cannot display a screen image, see
"Contacting Dell
" on
page 65.
1
Ensure that the computer is connected to an electrical outlet that is
known to be working properly.
2
Turn on (or restart) your computer.
3
When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics
from the start menu and press <Enter>.
NOTE:
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft
®
Windows
®
desktop, and then shut down
your computer and try again.
NOTE:
If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the
Drivers and Utilities
media.
4
Press any key to start the Dell Diagnostics from the diagnostics utility
partition on your hard drive, and follow the instructions on the screen.
Starting the Dell Diagnostics From the
Drivers and Utilities
Media
1
Insert the
Drivers and Utilities
media.
2
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE:
If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft
®
Windows
®
desktop; then, shut down your
computer and try again.
NOTE:
The next steps change the boot sequence for one time only. On the
next start-up, the computer starts according to the devices specified in the
system setup program.
3
When the boot device list appears, highlight
CD/DVD/CD-RW
and press
<Enter>.