Dell Force10 S2410-01-10GE-24P Installing the S2410 System - Page 34

www.dell.com | support.dell.com Contacting the Technical Assistance Center How to Contact Dell Force10 Log in to iSupport at http://www.force10networks.com/support/, and select the Service TAC Request tab. Managing Your Case Log in to iSupport, and select the Service Request tab to view all open cases and RMAs. Downloading Software Updates Log in to iSupport, and select the Software Center tab. Technical Documentation Log in to iSupport, and select the Documents tab. This page can be accessed without logging in via the Documentation link on the iSupport page. Information to Submit When Opening a Support Case • Your name, company name, phone number, and E-mail address • Preferred method of contact • Model number • Serial Number (see Locating Serial Numbers on page 34) • Software version number • Symptom description • Screen shots illustrating the symptom, including any error messages. These can include: • Output from the show tech-support [non-paged] command (This report is very long, so the storage buffer in your terminal program should be set high.) • Output from the show logging (This report is also included as a section in the output of show tech-support.) • Console captures showing the error messages • Console captures showing the troubleshooting steps taken • Saved messages to a syslog server, if one is used Contact Information E-mail: [email protected] Web: http://www.force10networks.com/support/ Telephone: US and Canada: 866.965.5800 International: 408.965.5800 Locating Serial Numbers The serial number of the chassis is located on a sticker on the lower left front of the chassis. The serial number is below the assembly number bar code and has 11 digits. You can also use the show switch or show version commands in the CLI to access the serial number. Figure 7-1. Serial Number on Lower Left of Faceplate 1 3 AA CLASS 1 LASER PRODUCT LASERPRODUKT DER KLASSE1 AL AL Assy Serial # LL 2 4 Label 4 XFP Ports (Assembly and Serial #) 5 7 A A A AL AL AL L L L 6 8 20 CX4 Ports (S2410CP) or 20 XFP Ports (S2410P) 9 A AL L 10 11 A AL L 12 13 A AL L 14 15 A AL L 16 17 A AL L 18 Catalog # 10/100 Ethernet Management Port 19 A AL L 20 21 A AL L 22 S2410-01-10GE-24CP 23 System Alarm 10/100 Ethernet PSU-A 24 PSU-B Console Status LEDs Console Port 070-00285-00-1 34 | Technical Support