Dell Force10 S50-01-GE-48T Installing S50N and S50V Systems - Page 56

www.dell.com | support.dell.com Contacting the Technical Assistance Center How to Contact Dell Force10 TAC Information to Submit When Opening a Support Case Managing Your Case Downloading Software Updates Technical Documentation Contact Information Log in to iSupport at http://www.force10networks.com/support/, and select the Service Request tab. • Your name, company name, phone number, and E-mail address • Preferred method of contact • Model number • Serial Number (see Locating Serial Numbers on page 56) • Software version number • Symptom description • Screen shots illustrating the symptom, including any error messages. These can include: • Output from the show tech-support [non-paged] command (This report is very long, so the storage buffer in your terminal program should be set high.) • Output from the show logging eventlog [unit] command, where unit is the stack ID of the member unit that experienced the failure (This report is included as a section in the output of show tech-support.) • Console captures showing the error messages • Console captures showing the troubleshooting steps taken • Saved messages to a syslog server, if one is used Log in to iSupport, and select the Service Request tab to view all open cases and RMAs. Log in to iSupport, and select the Software Center tab. Log in to iSupport, and select the Documents tab. This page can be accessed without logging in via the Documentation link on the iSupport page. E-mail: [email protected] Web: http://www.force10networks.com/support/ Telephone: US and Canada: 866.965.5800 International: 408.965.5800 Locating Serial Numbers You can use the show switch unit command in the CLI to access the serial number of the designated switch (unit = stack ID). The serial number of the chassis is located on a sticker on the back of the chassis in the middle. The serial number is below the bar code and has 11integers (numbers). 56 | Technical Support