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Dell Inspiron 5570 Inspiron 15 5000 Service Manual - Page 95

Troubleshooting, Flashing the BIOS, Flashing BIOS (USB key), Intel Optane memory (Optional) - screen replacement

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58 Troubleshooting Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself. 5. Select the operating system installed on your computer. 6. Scroll down the page and expand BIOS. 7. Click Download to download the latest version of the BIOS for your computer. 8. After the download is complete, navigate to the folder where you saved the BIOS update file. 9. Double-click the BIOS update file icon and follow the instructions on the screen. Flashing BIOS (USB key) 1. Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive. 4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu. 7. Type the BIOS setup program filename and press Enter. 8. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. Intel Optane memory (Optional) Disable Intel Optane before removing or replacing Intel Optane and/or a SATA hard drive. Enable Intel Optane after replacing Intel Optane and/or a SATA hard drive. Enabling Intel Optane memory 1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology. 2. Click Intel Rapid Storage Technology. The Intel Rapid Storage Technology window is displayed. 3. On the Status tab, click Enable to enable the Intel Optane memory. 4. On the warning screen, select a compatible fast drive, and then click Yes to continue enabling Intel Optane memory. 5. Click Intel Optane memory > Reboot to complete enabling your Intel Optane memory. NOTE: Applications may take up to three subsequent launches after enablement to see the full performance benefits. Troubleshooting 95

Section	Page
Inspiron 15 5000 Service Manual	3
Before working inside your computer	9
Before you begin	9
Safety instructions	9
Recommended tools	10
Screw list	10
After working inside your computer	12
Removing the optical drive	13
Procedure	13
Replacing the optical drive	15
Procedure	15
Removing the base cover	16
Prerequisites	16
Procedure	16
For computers shipped without optical drive	17
Replacing the base cover	20
Procedure	20
For computers shipped without optical drive	20
Post-requisites	20
Removing the battery	21
Prerequisites	21
Procedure	21
Replacing the battery	22
Procedure	22
Post-requisites	22
Removing the memory modules	23
Prerequisites	23
Procedure	23
Replacing the memory modules	24
Procedure	24
Post-requisites	24
Removing the wireless card	25
Prerequisites	25
Procedure	25
Replacing the wireless card	27
Procedure	27
Post-requisites	27
Removing the optical-drive connector board	28
Prerequisites	28
Procedure	28
Replacing the optical-drive connector board	29
Procedure	29
Post-requisites	29
Removing the coin-cell battery	30
Prerequisites	30
Procedure	30
For computers shipped without optical drive	30
Replacing the coin-cell battery	32
Procedure	32
For computers shipped without optical drive	32
Post-requisites	32
Removing the fan	33
Prerequisites	33
Procedure	33
Replacing the fan	35
Procedure	35
Post-requisites	35
Removing the solid-state drive/Intel Optane	36
Prerequisites	36
Procedure	36
Replacing the solid-state drive/Intel Optane	37
Procedure	37
Post-requisites	37
Removing the hard drive	38
Prerequisites	38
Procedure	38
Replacing the hard drive	40
Procedure	40
Post-requisites	40
Removing the touchpad	41
Prerequisites	41
Procedure	41
Replacing the touchpad	43
Procedure	43
Post-requisites	43
Removing the speakers	44
Prerequisites	44
Procedure	44
Replacing the speakers	45
Procedure	45
Post-requisites	45
Removing the heat sink	46
Prerequisites	46
Procedure	46
Replacing the heat sink	47
Procedure	47
Post-requisites	47
Removing the power-adapter port	48
Prerequisites	48
Procedure	48
Replacing the power-adapter port	49
Procedure	49
Post-requisites	49
Removing the display assembly	50
Prerequisites	50
Procedure	50
Replacing the display assembly	53
Procedure	53
Post-requisites	53
Removing the I/O board	54
Prerequisites	54
Procedure	54
Procedure for computers shipped without optical drive	54
Replacing the I/O board	56
Procedure	56
Post-requisites	56
Removing the power-button board	57
Prerequisites	57
Procedure	57
Replacing the power-button board	59
Procedure	59
Post-requisites	59
Removing the system board	60
Prerequisites	60
Procedure	60
Replacing the system board	63
Procedure	63
Post-requisites	63
Entering the Service Tag in the BIOS setup program	63
Removing the power button with fingerprint reader	65
Prerequisites	65
Procedure	65
Replacing the power button with fingerprint reader	67
Procedure	67
Post-requisites	67
Removing the palm rest and keyboard assembly	69
Prerequisites	69
Procedure	69
Replacing the palm rest and keyboard assembly	71
Procedure	71
Post-requisites	71
Removing the display bezel	72
Prerequisites	72
Procedure	72
Replacing the display bezel	73
Procedure	73
Post-requisites	73
Removing the camera	74
Prerequisites	74
Procedure	74
Replacing the camera	75
Procedure	75
Post-requisites	75
Removing the display panel	76
Prerequisites	76
Procedure	76
Replacing the display panel	78
Procedure	78
Post-requisites	78
Removing the display hinges	79
Prerequisites	79
Procedure	79
Replacing the display hinges	80
Procedure	80
Post-requisites	80
Removing the display cable	81
Prerequisites	81
Procedure	81
Replacing the display cable	82
Procedure	82
Post-requisites	82
Removing the display back-cover and antenna assembly	83
Prerequisites	83
Procedure	83
Replacing the display back-cover and antenna assembly	84
Procedure	84
Post-requisites	84
Downloading drivers	85
Downloading the audio driver	85
Downloading the graphics driver	85
Downloading the USB 3.0 driver	85
Downloading the Wi-Fi driver	85
Downloading the media-card reader driver	86
Downloading the chipset driver	86
Downloading the network driver	86
System setup	87
Boot Sequence	87
Navigation keys	87
BIOS overview	88
Entering BIOS setup program	88
System setup options	88
System and setup password	93
Assigning a system password and setup password	93
Deleting or changing an existing system and or setup password	93
Clearing CMOS settings	94
Clearing forgotten passwords	94
Troubleshooting	95
Flashing the BIOS	95
Flashing BIOS (USB key)	95
Intel Optane memory (Optional)	95
Enabling Intel Optane memory	95
Disabling Intel Optane memory	96
Enhanced Pre-Boot System Assessment (ePSA) diagnostics	96
Running the ePSA diagnostics	96
System diagnostic lights	96
Flea power release	97
Wi-Fi power cycle	98

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Troubleshooting

Flashing the BIOS

You may need to flash (update) the BIOS when an update is available or when you replace the system board.

Follow these steps to flash the BIOS:

Turn on your computer.

Go to

www.dell.com/support

Click

Product support

, enter the Service Tag of your computer, and then click

Submit

NOTE:

If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

Click

Drivers & downloads

Find it myself

Select the operating system installed on your computer.

Scroll down the page and expand

BIOS

Click

Download

to download the latest version of the BIOS for your computer.

After the download is complete, navigate to the folder where you saved the BIOS update file.

Double-click the BIOS update file icon and follow the instructions on the screen.

Flashing BIOS (USB key)

Follow the procedure from step 1 to step 7 in "

Flashing the BIOS

" to download the latest BIOS setup program file.

Create a bootable USB drive. For more information see the knowledge base article

SLN143196

www.dell.com/support

Copy the BIOS setup program file to the bootable USB drive.

Connect the bootable USB drive to the computer that needs the BIOS update.

Restart the computer and press

F12

when the Dell logo is displayed on the screen.

Boot to the USB drive from the

One Time Boot Menu

Type the BIOS setup program filename and press

Enter

The

BIOS Update Utility

appears. Follow the instructions on the screen to complete the BIOS update.

Intel Optane memory (Optional)

Disable Intel Optane before removing or replacing Intel Optane and/or a SATA hard drive. Enable Intel Optane after replacing Intel Optane

and/or a SATA hard drive.

Enabling Intel Optane memory

On the taskbar, click the search box, and then type

Intel Rapid Storage Technology

Click

Intel Rapid Storage Technology

The

Intel Rapid Storage Technology

window is displayed.

On the

Status

tab, click

Enable

to enable the Intel Optane memory.

On the warning screen, select a compatible fast drive, and then click

Yes

to continue enabling Intel Optane memory.

Click

Intel Optane memory

Reboot

to complete enabling your Intel Optane memory.

NOTE:

Applications may take up to three subsequent launches after enablement to see the full performance

benefits.

Troubleshooting