Dell Latitude E6400 ATG Setup and Quick Reference Guide  - Page 46

Dell Technical Update Service, Dell Support Utility, Other software problems

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Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. BACK UP YOUR FILES IMMEDIATELY • Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs. • Save and close any open files or programs and shut down your computer through the Start menu. Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment. Accessing the Dell Support Utility Access the Dell Support Utility from the Start menu. icon on the taskbar or from the 46 Troubleshooting

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46
Troubleshooting
Other software problems
C
HECK
THE
SOFTWARE
DOCUMENTATION
OR
CONTACT
THE
SOFTWARE
MANUFACTURER
FOR
TROUBLESHOOTING
INFORMATION
—
•
Ensure that the program is compatible with the operating system installed
on your computer.
•
Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
•
Ensure that the program is installed and configured properly.
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
B
ACK
UP
YOUR
FILES
IMMEDIATELY
•
Use a virus-scanning program to check the hard drive, floppy disks, CDs, or
DVDs.
•
Save and close any open files or programs and shut down your computer
through the Start menu.
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of
software and hardware updates for your computer. The service is free and can
be customized for content, format, and how frequently you receive
notifications.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate
.
Dell Support Utility
The Dell Support Utility is installed on your computer and available from the
Dell Support,
, icon on the taskbar or from the
Start
button. Use this
support utility for self-support information, software updates, and health
scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the
icon on the taskbar or from the
Start
menu.