Dell OptiPlex 5055 Ryzen APU Tower Owners Manual
Dell OptiPlex 5055 Ryzen APU Tower Manual
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- Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 1
Dell OptiPlex 5055 Ryzen APU Tower Owner's Manual Regulatory Model: D11S Regulatory Type: D11S003 June 2018 Rev. A00 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 2
your computer 5 Safety instructions...5 Turning off your computer...5 Turning off your - Windows...5 Before working inside your computer...6 After working inside your computer...6 Chapter 2: Chassis...7 Front chassis view...7 Back chassis view ...8 Chapter 3: Field service information 9 Screw size - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 3
BIOS in Linux and Ubuntu environments 71 Flashing the BIOS from the F12 One-Time boot menu 71 Technical Specifications...74 Chapter 6: Troubleshooting...79 Diagnostic and Power LED codes...79 Enhanced Pre-Boot System Assessment - ePSA diagnostics 83 Chapter 7: Getting help...85 Contacting Dell - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 4
use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2023 Dell Inc. or its subsidiaries. All rights reserved. Dell - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 5
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 6
To avoid damaging your computer, perform the following steps before you begin working inside the computer. 1. Ensure that you follow the Safety Instruction. 2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched. 3. Turn off your computer. 4. Disconnect - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 7
Topics: • Front chassis view • Back chassis view Front chassis view 2 Chassis 1. Power button and power light 3. Memory card reader (optional) 5. Headset port 7. USB 2.0 port 2. Hard drive activity light 4. Optical drive (optional) 6. USB 2.0 port with PowerShare 8. USB 3.1 Gen1 port Chassis 7 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 8
supply diagnostic light 11. Kensington security cable slot 13. PS/2 mouse port 15. Release latch 2. DisplayPort 4. PS/2 keyboard port 6. USB 2.0 ports (supports Smart Power On) 8. Power connector port 10. Padlock ring 12. Network port 14. VGA connector port (optional) 16. Cable cover lock slot - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 9
3 Field service information This chapter details the safety precautions that must be taken before disassembling the systems. It also lists the detailed disassembly and assembly instructions along with related information such as screw list and tool requirements. Topics: • Screw size list • - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 10
System Board Configuration NOTE: After replacing the system board, please follow these instructions carefully to ensure the new system board is configured correctly 1. Press F12 to get one time boot menu and select BIOS set up. 2. Click on Maintenance tab. 10 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 11
3. Click the service tag. 4. Enter the service tag and press enter. NOTE: Once you exit setup and save changes you will not be allowed to modify the Service Tag. 5. Select the option Yes to save the changes. 6. Click on maintenance to verify Service Tag on the machine. Field service information 11 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 12
another system board will need to be dispatched and replaced. Enabling data wipe option in BIOS After replacing the system board and successfully setting the service tag, the system will reboot. If the technician enters the BIOS at this point, the Data Wipe option will not be available. To re-enable - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 13
Press and hold the power button until the system powers on. Working on your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your , panels, and screws before connecting to the power source. Field service information 13 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 14
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 15
before performing any disassembly instructions. Observe the following safety potential. This is done through the use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire that may not be obvious, such as intermittent problems or a shortened product life span. As the - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 16
errors, etc. The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure. , the ESD mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 17
parts separate from all insulator parts while performing service and that they use anti-static bags for apart for a stable base, and point your toes out. 2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load. 3. Lift with your legs - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 18
3. Lift the side cover to remove it from the computer. 18 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 19
bezel away from the chassis [2]. NOTE: Please ensure that the tabs at the bottom of the bezel is also released before lifting the bezel. Field service information 19 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 20
4. Lift the front bezel to remove it from the computer. 20 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 21
a limited extent. See the printed image on the front panel door for the maximum permissible level. 3. Pull the front panel door to open it. Field service information 21 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 22
the: a. Side Cover b. Front bezel 3. To remove hard drive assembly: a. Disconnect the hard drive assembly cables from the connectors on the hard drive. 22 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 23
NOTE: Un-route the cables from the clips from the drive cage. b. Open the front panel door. c. Remove the HDD filler bracket. Field service information 23 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 24
d. Press the blue tab [1] and pull the hard drive assembly out of the computer [2]. 24 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 25
to disengage the pins on the bracket from the slots on the hard drive [1]. b. Lift the hard drive out of the hard drive bracket [2]. Field service information 25 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 26
their respective connectors on the hard drive [1]. b. Press the blue tabs on both sides [2] and pull the drive assembly out of the computer [3]. 26 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 27
drive bracket to disengage the pins on the bracket from the slots on the hard drive [1]. b. Lift the drive out of the drive bracket [2]. Field service information 27 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 28
cables from the tabs under the drive cage to allow you to disconnect the cables from the connectors. b. Close the front panel door [2]. 28 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 29
c. Press the blue release tab [1] and slide the optical drive out of the computer [2]. Field service information 29 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 30
procedure in Before working inside your computer. 2. Remove the: a. Side Cover b. Front bezel 3. Open the Front panel door. 4. To remove the M.2 PCIe SSD: 30 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 31
inside your computer. SD card Removing SD card reader 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side Cover b. Front bezel Field service information 31 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 32
the system board. 4. Close the front panel door. 5. Install the: a. Front bezel b. Side Cover 6. Follow the procedure in After working inside your computer. 32 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 33
release tab [2] and lift the PCIe expansion card out of the computer [3]. NOTE: The release tab is at the base of the expansion card. Field service information 33 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 34
the release latch. 5. Close the front panel door. 6. Install the: a. Front bezel b. Side Cover 7. Follow the procedure in After working inside your computer. 34 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 35
PSU: a. Press the release tab [1]. NOTE: Release tab is at the base of the PSU b. Slide and lift the PSU away from the computer [2]. Field service information 35 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 36
inside your computer. Intrusion switch Removing intrusion switch 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side Cover b. Front bezel 36 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 37
on the system board. 4. Close the front panel door. 5. Install the: a. Front bezel b. Side Cover 6. Follow the procedure in After working inside your computer. Field service information 37 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 38
the power switch out from the front of the computer [3]. d. Close the front panel door [4]. 5. Pull the power switch out from the computer. 38 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 39
: a. Side Cover b. Front bezel 3. Open the front panel door. 4. To remove the speaker: a. Disconnect the speaker cable from the connector on the system board [1]. Field service information 39 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 40
b. Close the front panel door [2]. c. Press the release tabs [1], and slide the speaker module [2] out of the slot. 40 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 41
cell battery 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side Cover b. Front bezel c. Expansion card 3. Open the Front panel door. Field service information 41 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 42
procedure in After working inside your computer. Heat sink assembly Removing heat sink assembly 1. Follow the procedure in Before working inside your computer. 42 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 43
system board. 4. Connect the heat sink assembly cable to the connector on the system board. 5. Close the front panel door. 6. Install the: a. Front bezel Field service information 43 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 44
can be permanently damaged. Be careful not to bend the pins in the processor socket when removing the processor out of the socket. 44 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 45
. c. Stretch the grommets securing the fan to the computer to ease the removal of the fan [2]. d. Slide the system fan out of the computer [3]. Field service information 45 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 46
system board. 8. Close the front panel door. 9. Install the: a. Front bezel b. Side Cover 10. Follow the procedure in After working inside your computer. 46 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 47
. 3. Insert the VGA connector into the slot at the back of the computer. 4. Tighten the screws to secure the VGA connector to the computer. Field service information 47 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 48
M.2 PCIe SSD card e. SD card reader f. Memory module 5. Disconnect the optical drive and hard drive cables [1,2] from the connectors on the system board. 48 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 49
6. Disconnect the following cables from the system board: a. PSU [1] b. power switch [2] c. speaker [3] d. PSU [4] e. power distribution for optical drive and hard drive [5] f. system fan [6] g. intrusion switch [7] Field service information 49 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 50
7. To remove the system board: a. Remove the screws (6+/-1) that secure the system board to the computer 50 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 51
b. Slide and lift the system board away from the computer [2]. Field service information 51 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 52
with an adhesive tape. 7. Connect the system fan cable to the connector on the system board. 8. Close the front panel door. 9. Install the: 52 Field service information - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 53
(White Color) 18. SATA 3 Connector (Black Color) 20. HDD_ODD_Power Cable Connector (SATA PWR) 22. SATA 0 Connector (Blue color) 24. CMOS_CLR/Password/Service_Mode Jumper (JMP1) Field service information 53 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 54
4 Technology and components This chapter details the technology and components available in the system. Topics: • Systems management features • In-Band Systems Management - Dell Client Command Suite • Out-of-Band Systems Management - DASH • AMD APUs, AMD Ryzen CPUs and APUs • AMD PT B350 • AMD - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 55
services management for desktop and mobile client systems. Through DASH, DMTF provides the next generation of standards for secure out-of-band and remote management of desktop and mobile systems. OptiPlex 5055 with DASH 1.2 on BCM5762 supports per core, increasing the Instruction Per Cycle(IPC) thus - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 56
contains the key specifications of the AMD Radeon R7 M450: Table 4. Key Specifications Specification Product Line AMD Radeon R7 M450 AMD API Supported DirectX 12 , OpenCL 1.2 , OpenGL 4.3 Clock Speed 925 MHz Bus Width 128-bit Memory Clock Speed 1.125 GHz 56 Technology and components - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 57
memory into the system. DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down mode is - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 58
on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the keyboard, as - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 59
bus power and increased device current draw to better accommodate power-hungry devices ● New power management features ● Full-duplex data transfers and support for new transfer types ● Backward USB 2.0 compatibility ● New connectors and cable The topics below cover some of the most commonly asked - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 60
continue to require separate drivers for USB 3.1 Gen 1 controllers. Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service Pack or update. It is not out of the question to think that following a successful release of USB - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 61
5 System setup System setup enables you to manage your desktop hardware and specify BIOS level options. From the System setup, you can: ● Change the NVRAM settings after you add or remove hardware ● View the system hardware configuration ● Enable or disable integrated devices ● Set performance and - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 62
Boot Sequence Description Displays the following information: ● System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date, Manufacture Date, Express Service Code and the Singed Firmware Update. ● Memory Information: Displays Memory Installed, Memory - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 63
system startup. The Enable Smart Reporting option is disabled by default. Allows you to enable or disable the integrated USB controller for: ● Enable Boot Support ● Enable Front USB Ports ● Enable Rear USB Ports All the options are enabled by default. This option allows you to charge the external - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 64
UEFI capsule update packages. This option is selected by default. Disabling this option will block BIOS updates from services such as Microsoft Windows Update and Linux Vendor Firmware Service (LVFS) Allows you to control whether the Trusted Platform Module (TPM) is visible to the operating system - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 65
This field lets you Activate or Disable the BIOS module interface of the optional Computrace Service from Absolute Software. Enables or disables the optional Computrace service designed for asset management. ● Deactivate - This option is selected by default. ● Disable ● Activate Chassis Intrusion - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 66
using the switch on a power strip or surge protector or if Auto Power is set to disabled. Deep Sleep Control Fan Control Override USB Wake Support Wake on LAN/WWAN Block Sleep Active State Power Management Allows you to define the controls when Deep Sleep is enabled. ● Disabled ● Enabled in S5 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 67
This options is disabled by default. Table 15. Virtualization Support Option Description AMD-V Technology This option is enabled by Table 16. Maintenance Option Service Tag Asset Tag SERR Messages BIOS Downgrade Data Wipe BIOS recovery Description Displays the Service Tag of your computer. - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 68
1. Restart the computer. 2. Go to Dell.com/support. ● Enter the Service Tag or Express Service Code and click Submit. ● Click Detect Product and follow the instructions on screen. 3. If you are unable to detect or find the Service Tag, click Choose from all products. 4. Choose the Products category - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 69
3. The Bios flash menu will open then click the Flash from file. 4. Select external USB device System setup 69 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 70
5. Once the file is selected, Double click the flash target file, then press submit . 6. Click the Update BIOS then system will reboot to flash the BIOS. 70 System setup - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 71
BIOS in Linux and Ubuntu environments If you want to update the system BIOS in a Linux environment such as Ubuntu, see http://www.dell.com/support/article/ sln171755. Flashing the BIOS from the F12 One-Time boot menu Updating your system BIOS using a BIOS update .exe file copied to a FAT32 USB - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 72
● AC power adapter connected to the system ● Functional system battery to flash the BIOS Perform the following steps to execute the BIOS update flash process from the F12 menu: CAUTION: Do not power off the system during the BIOS update process. Powering off the system could make the system fail to - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 73
5. Once the file is selected, Double click the flash target file, then press submit . 6. Click the Update BIOS then system will reboot to flash the BIOS. System setup 73 - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 74
/ 65 W ● AMD Athlon PRO 200GE (DC3/ L2 Cache: 2 MB / 3.2 Ghz / 35 W) ● [1] : Octa Core ● [2] : Quad Core ● [3] : Dual Core NOTE: Extended Frequency (XFR) in GHz are not supported on OptiPlex 5055. 74 System setup - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 75
Memory Table 22. Memory Specifications Feature Memory type Memory speed Memory connectors Memory capacity Minimum memory Maximum memory Video Table 23. Video Specifications Feature Integrated Optional Audio Table 24. Audio Specifications Feature Integrated Network Table 25. Network Specifications - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 76
AC 3165 1x1 ● Bluetooth 4.1 NOTE: For optimal performance, it is recommended to use the wireless display feature with an access point that supports 5 GHz standard. Drives Table 28. Drives Feature Internally accessible Specification ● 2.5-inch SATA drive bay ● 3.5-inch SATA drive bay ● M.2 SATA and - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 77
Controls and lights Table 30. Controls and lights Feature Front of the computer Power button light Drive activity light Back of the computer Link integrity light on integrated network adapter Network activity light on integrated network adapter Power supply diagnostic light Specification White - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 78
Environmental Table 33. Environmental Specifications Feature Temperature range Operating Non-Operating Relative humidity (maximum) Operating Non-Operating Maximum vibration Operating Non-Operating Maximum shock Operating Non-Operating Altitude Operating Non-Operating Airborne contaminant level - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 79
and Power LED codes Table 34. Power LED states Power LED light status Off Steady/blinking amber Slow Blinking white light Steady white Possible cause Troubleshooting steps The computer is either turned ● Re-seat the power cable off or is not receiving power in the power connector on or in - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 80
Bad coin cell battery If customer can assist 4 blinks > long pause > repeats to troubleshoot, narrow down the issue by swapping a known good coin cell battery if available. If pause > Mode. repeats Flash latest BIOS version. If problem persists, replace the motherboard 80 Troubleshooting - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 81
Diagnostic power LED codes (continued) State State Name Blinking Amber Pattern Problem Description S2 CPU 2 blinks > short pause > Bad Processor 6 or PCIe device failure was detected. If customer can assist to troubleshoot, narrow down the issue by reseating PCIe card and removing one - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 82
power LED codes (continued) State State Name Blinking Amber Pattern Problem Description S6 STO 3 blinks > short pause > No Memory detected 3 blinks > long pause > repeats Suggested Resolution If customer can assist to troubleshoot, narrow down the issue by removing one by one memory to - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 83
Name Blinking Amber Pattern Problem Description Suggested Resolution failed, replace the motherboard. S9 MBF 3 blinks > short pause > System board failure Fatal system board 6 blinks > long pause > failure detected. repeats If customer can assist to troubleshoot, narrow down the issue - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 84
messages that inform you if tests are completed successfully ● View error messages that inform you of problems encountered during testing You can invoke the ePSA diagnostics by tapping F12 key when the system posts about three and half hours with only 8GB of ram in the system. 84 Troubleshooting - Dell OptiPlex 5055 Ryzen APU Tower | Owners Manual - Page 85
may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page. 4. Select the appropriate
Dell OptiPlex 5055 Ryzen APU Tower
Owner's Manual
Regulatory Model: D11S
Regulatory Type: D11S003
June 2018
Rev. A00