Dell PowerStore 3000X EMC PowerStore Planning Guide - Page 18

Requirements for SupportAssist Direct Connect, Configuring SupportAssist

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configure the connection from the appliance to a Policy Manager (optional) and any associated proxy servers (optional) through the PowerStore Manager. When a new appliance is added to an existing cluster, the new appliance will detect the cluster SupportAssist settings and automatically configure the new appliance to match. If SupportAssist Direct Connect is currently enabled, it will be automatically enabled on the new appliance. Additional actions are not necessary. If SupportAssist Direct Connect cannot be enabled, it will not prevent the add-appliance process from completing. Requirements for SupportAssist Direct Connect The following requirement is applicable to both the Direct Connect without remote access and Direct Connect with remote access SupportAssist implementations: ● Network traffic (HTTPS) must be permitted on ports 443 and 8443 (outbound) to Dell EMC Support. Failure to open port 8443 results in significant performance impact (30-45 percent). Failure to open both ports may result in a delay in resolving issues with the end device. The following requirement is applicable to only the Direct Connect with Remote Access SupportAssist implementation: ● If your implementation will include a Policy Manager for more control over remote access to the appliance, you must indicate this when you configure the SupportAssist feature. Configuring SupportAssist Configure SupportAssist for an appliance by using any of the following means: ● Initial Configuration wizard - A user interface that walks you through the initial set up of PowerStore Manager and prepares the system for use. ● Suppoprt Assist - A settings page that you can access from the PowerStore Manager (click Settings and under Support select SupportAssist). ● REST API server - Application interface that can receive REST API requests to configure SupportAssist settings. For more information about the REST API, refer to the PowerStore REST API Reference Guide. To determine the status of the SupportAssist feature, click Settings and under Support select SupportAssist in the PowerStore Manager. 18 SupportAssist

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configure the connection from the appliance to a Policy Manager (optional) and any associated proxy servers (optional) through
the PowerStore Manager.
When a new appliance is added to an existing cluster, the new appliance will detect the cluster SupportAssist settings and
automatically configure the new appliance to match. If SupportAssist Direct Connect is currently enabled, it will be automatically
enabled on the new appliance. Additional actions are not necessary. If SupportAssist Direct Connect cannot be enabled, it will
not prevent the add-appliance process from completing.
Requirements for SupportAssist Direct Connect
The following requirement is applicable to both the
Direct Connect without remote access
and
Direct Connect with
remote access
SupportAssist implementations:
●
Network traffic (HTTPS) must be permitted on ports 443 and 8443 (outbound) to Dell EMC Support. Failure to open port
8443 results in significant performance impact (30–45 percent). Failure to open both ports may result in a delay in resolving
issues with the end device.
The following requirement is applicable to only the
Direct Connect with Remote Access
SupportAssist implementation:
●
If your implementation will include a Policy Manager for more control over remote access to the appliance, you must indicate
this when you configure the SupportAssist feature.
Configuring SupportAssist
Configure SupportAssist for an appliance by using any of the following means:
●
Initial Configuration wizard – A user interface that walks you through the initial set up of PowerStore Manager and prepares
the system for use.
●
Suppoprt Assist
– A settings page that you can access from the PowerStore Manager (click
Settings
and under
Support
select
SupportAssist
).
●
REST API server – Application interface that can receive REST API requests to configure SupportAssist settings. For more
information about the REST API, refer to the PowerStore REST API Reference Guide.
To determine the status of the SupportAssist feature, click
Settings
and under
Support
select
SupportAssist
in the
PowerStore Manager.
18
SupportAssist