Dell PowerVault DX6004S Dell DX6004S Hardware Owners Manual
Dell PowerVault DX6004S Manual
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- Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 1
Dell DX6004S Systems Hardware Owner's Manual Regulatory Model: E07S Series Regulatory Type: E07S002 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 2
that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Information in this publication is subject to - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 3
and Indicators 18 Guidelines for Connecting External Devices 19 NIC Indicator Codes 20 Power Indicator Codes 21 LCD Status Messages 22 Solving Problems Described by LCD Status Messages 34 Removing LCD Status Messages 34 System Messages 35 Warning Messages 48 Diagnostics Messages 48 Alert - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 4
Other Information You May Need 49 2 Using the System Setup Program and UEFI Boot Manager 51 Choosing the System Boot Mode 51 Entering the System Setup Program 52 Responding to Error Messages 52 Using the System Setup Program Navigation Keys 52 System Setup Options 53 Main Screen 53 Memory - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 5
Embedded System Management 69 Baseboard Management Controller Configuration . . . . 70 Entering the BMC Setup Module 70 iDRAC Configuration Utility 71 Entering the iDRAC Configuration Utility 71 3 Installing System Components 73 Recommended Tools 73 Inside the System 73 Front Bezel (Optional - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 6
Expansion Card 86 Expansion Card Installation Guidelines 86 Removing an Expansion Card 88 Installing an Expansion Card 89 Expansion-Card Riser 91 Removing an Expansion-Card Riser 91 Installing an Expansion-Card Riser 93 Cooling Shroud 93 Removing the Cooling Shroud 93 Installing the Cooling - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 7
Removing an iDRAC6 Enterprise Card 111 VFlash Media (Optional 112 Installing a VFlash Media Card 112 Removing a VFlash Media Card 112 Processor 112 Removing a Processor 112 Installing a Processor 116 Power Supplies 117 Removing a Redundant Power Supply 117 Installing a Redundant Power - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 8
System 141 Troubleshooting the System Battery 142 Troubleshooting Power Supply 143 Troubleshooting System Cooling Problems 143 Troubleshooting a Fan 144 Troubleshooting System Memory 145 Troubleshooting an Optical Drive 147 Troubleshooting a Tape Backup Unit 148 Troubleshooting a Hard Drive - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 9
5 Running the System Diagnostics 153 Using Online Diagnostics 153 Embedded System Diagnostics Features 153 When to Use the Embedded System Diagnostics . . . . . 154 Running the Embedded System Diagnostics 154 System Diagnostics Testing Options 154 Using the Custom Test Options 155 Selecting - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 10
10 Contents - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 11
and UEFI Boot Manager" on page 51. Enters System Services, which opens the Unified Server Configurator. The Unified Server Configurator allows more information, see the Unified Server Configurator documentation at support.dell.com/manuals. Enters the BIOS Boot Manager or the UEFI - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 12
Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators 1 2 3 4 56 7 8 9 10 11 Item Indicator, Button, or Icon Connector 1 Power-on indicator, power button Description The power-on indicator lights when the system power is on. The power button controls the DC - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 13
button 7 System status indicator Description Used to troubleshoot software and device driver errors when using certain . Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. Connects a monitor to problem. About Your System 13 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 14
the system. The ports are USB 2.0-compliant. Up to four 3.5-inch hot-swappable hard drives. A slide-out panel for system information including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address. One optional slim-line SATA DVD-ROM drive or DVD+/-RW drive. NOTE - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 15
Item Buttons 1 Left 2 Select 3 Right 4 System ID Description Moves the cursor back in one-step increments. Selects the menu item highlighted by the cursor. Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. • Press again to - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 16
IP, and Subnet (IPv6 does not have Subnet). system, the BMC IP option is NOTE: BMC IP supports only IPv4 addresses. replaced by DRAC IP. MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn. the system. Number Displays the Asset Tag or the Service Tag for the system. 16 About Your System - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 17
Option Power Temperature Description Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the Set home submenu of the Setup menu. See "Setup Menu" on page 16. Displays the temperature of the system in Celsius or Fahrenheit. The display format can be - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 18
Back-Panel Features and Indicators Figure 1-4. Back-Panel Features and Indicators 12 3 4 5 6 7 8 9 10 11 12 1 2 Gb 1 Gb 2 Item Indicator, Button, or Icon Connector 1 VFlash media slot (optional) 2 iDRAC6 Enterprise port (optional) 3 Serial connector Description Connects an external - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 19
and back of the system can cause the indicator to flash blue to identify a particular system. Lights amber when the system needs attention due to a problem. Turns the system ID modes on and off. The identification buttons on the front and back panels can be used to locate a particular system within - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 20
NIC Indicator Codes Figure 1-5. NIC Indicator Codes 1 2 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 21
is operational. When the system is on, it also indicates that the power supply is providing DC power to the system. • Amber-Indicates a problem with the power supply. • Alternating green and amber-When hot-adding a power supply, this indicates that the power supply is mismatched with the other - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 22
power is off and active errors are displayed. Failsafe Check the system event voltage error. log for critical failure Contact events. support. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 161. 22 About Your System - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 23
3V Regulator 3.3 V voltage regulator has Remove and reseat the failure. failed. PCIe expansion cards. Reseat PCIe If the problem persists, cards. see "Troubleshooting an Expansion Card" on page 149. CPU # VCORE Regulator failure. Reseat CPU. Specified processor VCORE voltage regulator has - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 24
DIMMs. Reseat the memory modules. See "Troubleshooting System Memory" on page 145. On-board regulator failed. Call support. One of the on-board voltage regulators failed. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 25
properly range. installed. See "Troubleshooting the Processor" on page 150 and "Troubleshooting System Cooling Problems" on page 143. CPU # in the processor technical specifications outlined in your system's Getting Started Guide. CPU # protocol The system BIOS error. Power has reported a - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 26
AC power. but it has lost its Check PSU AC input. cables. Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supply" on page 143. Power Supply # Specified power supply's Check the AC power (### W) AC AC input is outside of the source - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 27
power supply fails, the system will shut down. See "Troubleshooting Power Supply" on page 143. Power Supply The power supplies outlined in your system's Getting Started Guide. Power required > PSU wattage. Check problem persists, see "Getting Help" on page 161. About Your System 27 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 28
" on page 149. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting an Expansion Card" on page 149. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting an Expansion Card" on page 149. Check the SEL for more information and - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 29
Help" on page 161. Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help" on page 161. Install memory or reseat memory modules. See "Troubleshooting System Memory" on page 145. See "Troubleshooting System Memory" on page 145. About Your System 29 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 30
Causes Corrective Actions Memory Memory configured, but is See "Troubleshooting configured but unusable. System Memory" on unusable. page power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 161. DMA Controller DMA controller failure - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 31
interrupt (SMI) failure. Power initialization failure. cycle AC. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 161. Remove AC power to the system for 10 seconds and restart the system. If the - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 32
Check DIMMs. BIOS POST memory test See "Troubleshooting failure. System Memory" on page 145. If the problem persists, see "Getting Help" on page 161 configuration. configuration. Review User Guide. Check screen for specific error messages. See "Troubleshooting System Memory" on page 145 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 33
for 10 seconds and restart the system. If the problem persists, see "Troubleshooting System Memory" on page 145. Intrusion detected. Check the events. messages can display sequentially on the LCD. The eleventh message instructs the user to check Remove AC power to the system for 10 seconds - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 34
then restart the system. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 35
recorded from another source that maps to the same display entry. System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 36
just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply. If Energy Smart power supplies are installed, replace them with High Output power supplies to use the components. See - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 37
take the system mode. out of manufacturing mode. BIOS Update Remote BIOS update Attempt Failed! attempt failed. Retry the BIOS update. If the problem persists, see "Getting Help" on page 161. Caution! NVRAM_CLR jumper is NVRAM_CLR jumper installed in the clear setting. is installed on CMOS - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 38
NIC interface is set in management tools. Check the system management software or the System Setup program for NIC settings. If a problem is indicated, see "Troubleshooting a NIC" on page 139. Error 8602 Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to correct - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 39
Table 1-2. System Messages (continued) Message Causes Corrective Actions Invalid PCIe card The system halted because found in the an invalid PCIe expansion Internal_Storage card is installed in the slot! dedicated storage controller slot. Remove the PCIe expansion card and install the - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 40
memory Ensure that your memory configuration may support configuration supports the only the minimum frequency. higher hard drive. If the problem persists, see "Troubleshooting an Optical Drive" on page 147, "Troubleshooting a USB Device" on page 138, and "Troubleshooting a Hard Drive" on - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 41
Install the NVRAM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting an Expansion Card" on page 149. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 42
failed. Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected. See "Troubleshooting a USB Device" on page 138 or "Troubleshooting a Hard Drive" on page 149 for the appropriate drive(s) installed in your system. Shutdown failure. General system error - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 43
or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" on page 145. The following DIMMs should match in geometry: x,x,... The following DIMMs should match in rank count: x,x,... Invalid memory - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 44
. Time-of-day clock stopped. Faulty battery or faulty chip. See "Troubleshooting the System Battery" on page 142. Time-of-day not Incorrect Time or the System Setup Program and UEFI Boot Manager" on page 51. If the problem persists, replace the system battery. See "System Battery" on page 122. - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 45
Services support.dell.com. See the iDRAC 6 User Guide for instructions on performing a field replacement of the flash memory. Unexpected interrupt in protected mode. Improperly seated memory modules or faulty keyboard/mouse controller chip. Reseat the memory modules. See "Troubleshooting - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 46
system to information that was logged system reset! reboot. during the error. See the Please check the applicable troubleshooting system event log! section in "Troubleshooting Your System" on page 137 for any faulty components specified in the SEL. Warning: Control Panel is not installed - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 47
minimum frequencies to meet PSU wattage. System will reboot. component(s) are not supported with this power supply. If Energy Smart power supplies are installed, replace Guidelines" on page 98. If the problem persists, see "Troubleshooting System Memory" on page 145. About Your System 47 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 48
Optical Drive" on page 147, and "Troubleshooting a Hard Drive" on page 149. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 49
to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications. • Dell systems management application documentation at support.dell.com/manuals provides information about installing and using the systems - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 50
50 About Your System - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 51
-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. Using the System Setup Program and UEFI Boot Manager 51 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 52
Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 53
System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option System Time System Date Memory Settings - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 54
Option SATA Settings Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication Power Management System Security Keyboard NumLock (On default) Report Keyboard Errors (Report default) Description Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 55
Speed Logical Processor (Enabled default) Description Specifies if the processor supports 64-bit extensions. Displays the processor clock speed. On processors that support Simultaneous MultiThreading (SMT) technology, each processor core supports up to two logical processors. If this field is set - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 56
Execute Disable Memory Protection Technology. If set to All, the maximum number of cores in each processor is enabled. If Turbo Boost technology is supported by the processor, enables or disables Turbo Mode. When set to Enabled, the processor can operate in all available power states. Displays the - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 57
mode could prevent the system from booting if the operating system was not installed in the same boot mode. If the operating system supports Unified Extensible Firmware Interface, you can set this option to UEFI. Setting this field to BIOS allows compatibility with nonUEFI operating systems. NOTE - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 58
This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface (ACPI) Screen Option Description Use the and keys to manually select an IRQ for a given device, or select Default to allow the - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 59
Option Description Serial Port Address (Serial Device 1=COM1, Serial Device2=COM2 default) Sets the serial port addresses for the two serial devices. NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 60
Power Management Screen Option Description Power Management Options are OS Control, Active Power Controller, (Active Power Controller Custom, or Maximum Performance. For all but the default) Custom setting, the BIOS pre-configures the power settings on this screen as follows: • OS Control - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 61
System Security Screen Option System Password Setup Password Password Status (Unlocked default) TPM Security (Off default) TPM Activation (No Change default) Description Displays the current status of the password security feature and allows a new system password assignment and verification. NOTE: - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 62
off. When Disabled, the button can only turn on system power. CAUTION: Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen. Enables or disables the NMI - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 63
Exit Screen Press to exit the System Setup program; the Exit screen displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft® Windows Server® 2008 x64 version) to - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 64
add, delete, enable, or disable boot options; change boot order; or execute a one-time boot option. Enables you to access the System Setup program, System Services (Unified Server Configurator), Diagnostics, and BIOS-level boot options. 64 Using the System Setup Program and UEFI Boot Manager - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 65
From File Sets a one-time boot option not included in the boot option list. System Utilities Screen Option System Setup System Services BIOS Boot Manager Reboot System Description Accesses the System Setup program without rebooting. Restarts the system and accesses the Unified Server Configurator - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 66
Using the System Password When a system password is assigned, the system prompts for the system password after the system starts and only those with the password have full access to the system. Assigning a System Password Before assigning a system password, enter the System Setup program and check - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 67
Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 68), the system accepts your setup password as an alternate system password. When Password Status is Unlocked, you have the option to leave the password security - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 68
Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled. To assign a setup password, highlight the Setup Password option and press the or key. The system prompts you to enter and verify the password. NOTE: The setup - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 69
information about setting up Unified Server Configurator, configuring hardware and firmware, and deploying the operating system, see the Unified Server Configurator documentation on the Dell Support website at support.dell.com/manuals. Using the System Setup Program and UEFI Boot Manager 69 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 70
Baseboard Management Controller Configuration The BMC enables configuring, monitoring, and recovery of systems remotely. The BMC provides the following features: • Enables fault logging and SNMP alerting • Provides access to system event log and sensor status • Allows control of system functions - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 71
iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility provides the following features: • Enables fault logging and SNMP alerting • - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 72
72 Using the System Setup Program and UEFI Boot Manager - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 73
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 74
Figure 3-1. Inside the System 11 10 1 2 3 9 8 7 1 cooling shroud 3 expansion-card risers (2) 5 memory modules (6) 7 control panel board 9 hard drives (4) 11 power supply shroud 4 5 6 2 power supply bays (2) 4 heat sink/processor 6 optical drive 8 display module 10 system cooling fans (5) 74 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 75
Front Bezel (Optional) Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-2. - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 76
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 77
Figure 3-3. Opening and Closing the System 1 2 1 latch release lock 2 indent Closing the System 1 Place the cover onto the chassis and offset it slightly toward the back of the system, so that the two pins on the back edge of the cover fit over the corresponding slots on the back edge of the - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 78
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 79
Figure 3-4. Removing and Installing the Optical Drive 1 2 3 7 4 6 5 1 data cable 3 optical drive 5 metal standoffs (2) 7 metal standoffs with notches (2) 2 power cable 4 release latch 6 notches (2) Installing System Components 79 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 80
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 81
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 82
drive bay until the release lever clicks into place. See Figure 3-5. Removing a Hard-Drive Carrier CAUTION: Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with the operating system. 1 If applicable, remove the front bezel. See "Removing the - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 83
4 Slide the hard-drive carrier out of the hard-drive bay. 5 Insert a hard-drive blank in the vacated hard-drive bay. See "Installing a Hard-Drive Blank" on page 82. CAUTION: To maintain proper system cooling, all empty hard-drive bays must have hard-drive blanks installed. 6 If applicable, replace - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 84
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 85
Figure 3-7. Removing and Installing and a Hard Drive 1 2 4 3 1 screws (4) 3 SAS/SATA screw hole 2 hard drive 4 hard-drive carrier Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 86
hot-swappable. • PCI Express Generation 1 and Generation 2 expansion cards are supported in the slot. CAUTION: To ensure proper cooling, only one of the including the integrated storage controller. • Table 3-1 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 87
Table 3-1. Expansion-Card Installation Priority Card Priority 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Card Description Slot Priority Maximum Allowed SAS 6/iR Modular 3 1 PERC H700 Adapter 2 1 PERC H200 Adapter 2 1 PERC H800 512 MB Adapter 1,2 2 6 Gbps SAS HBA 1,2 2 SAS 5/E Adapter - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 88
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 89
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 90
Figure 3-8. Removing and Installing an Expansion Card 1 4 1 expansion-card latch 3 filler bracket 2 3 2 expansion card 4 expansion-card riser 9 Connect any cables to the expansion card. 10 Close the system. See "Closing the System" on page 77. 11 If applicable, replace the front bezel. See " - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 91
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 92
Figure 3-9. Installing and Removing an Expansion-Card Riser 1 2 5 4 3 1 expansion-card risers (2) 3 expansion-card riser sockets (2) 5 riser guides (2) 2 expansion-card slot 4 riser guide posts (2) 92 Installing System Components - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 93
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 94
CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See " - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 95
bays as a guide. 2 Align troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 96
any attached peripherals. Figure 3-11. Removing and Installing the Integrated Storage Controller Card 1 2 4 3 1 integrated storage controller card connector 3 release tab 2 integrated storage controller card 4 alignment guides (2) 96 Installing System Components - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 97
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions the alignment guides. c - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 98
6. • If memory modules with different speeds are installed, they will operate at the speed of the slowest installed memory module(s). Mode-Specific Guidelines Your system supports both single-channel and dual-channel modes. A minimal single-channel configuration of one 1 GB memory module is also - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 99
Table 3-2. Sample UDIMM Memory Configuration Memory Module Size 1 Memory Sockets 2 3 4 1 GB 2 GB 4 GB 5 X X XX X XX X X XX X XX X X XX X XX Physical Memory (GB) 6 1 2 4 2 4 8 4 8 16 Installing System Components 99 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 100
Table 3-3. Sample RDIMM Memory Configuration Memory Module Size 1 Memory Sockets 2 3 4 1 GB 2 GB 4 GB 8 GB 5 X X X XX XX XXXXX X X X XX XX XXXXX X X XX X XX XX XX Physical Memory (GB) 6 1 2 4 X 6 2 4 8 X 12 4 8 16 32 100 Installing System Components - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 101
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 102
Figure 3-12. Removing and Installing and a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 103
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 104
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 105
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 106
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 107
Figure 3-14. Removing and Installing an iDRAC6 Express Card 2 3 1 1 iDRAC6 Express card 3 retention standoff tab 2 iDRAC6 Express card connector 7 If applicable, replace the expansion card. See "Installing an Expansion Card" on page 89. 8 Close the system. See "Closing the System" on page 77. 9 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 108
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 109
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 110
Figure 3-15. Removing and Installing an iDRAC6 Enterprise Card 5 1 4 2 3 1 VFlash SD card 3 iDRAC6 Enterprise card connector 5 iDRAC6 Enterprise card 2 VFlash media slot 4 retention standoff posts (2) 7 If applicable, replace the expansion card. See "Installing an Expansion Card" on page 89. 8 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 111
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 112
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 113
WARNING: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 114
Figure 3-16. Removing and Installing the Heat Sink 2 1 1 heat-sink retention screws (4) 2 heat sink 11 Rotate the processor shield upward and out of the way. See Figure 3-17. 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 115
Figure 3-17. Removing and Installing a Processor 1 6 2 3 5 1 processor 3 socket key 5 processor shield 4 2 notch in processor 4 ZIF socket 6 socket-release lever Installing System Components 115 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 116
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 117
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 118
1 Disconnect the power cable from the power source. 2 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables. NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power-supply removal. For - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 119
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 120
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 121
Figure 3-19. Removing and Installing a Non-Redundant Power Supply 1 2 5 4 1 power supply 3 8-pin power cable 5 SATA power cable 3 2 screw 4 24-pin power cable Installing System Components 121 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 122
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 123
4 To remove the battery, push the metal tab away from the battery until the battery pops out. See Figure 3-20. 5 To install the new system battery, hold the battery with the "+" facing up, and aligned to the metal tab on the socket. Figure 3-20. Replacing the System Battery 1 3 2 1 positive side - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 124
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 125
Figure 3-21. Removing and Installing the Control Panel Assembly (Optional) 2 3 1 4 5 6 8 1 display module cable 3 control panel data cable 5 mounting screws 7 front panel screw (2) 7 2 control panel board 4 internal USB Connector 6 power cable 8 LCD display module Installing System - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 126
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 127
CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. 3 Remove all hard drives. See "Removing a Hard-Drive Carrier" on page 82. 4 Disconnect the power cable from the SAS backplane. 5 Disconnect the SAS data - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 128
Figure 3-22. Removing and Installing a SAS Backplane 1 2 3 4 5 1 backplane retention latches (2) 3 SAS A cable 5 SAS B cable 2 SAS backplane power cable 4 SAS backplane 128 Installing System Components - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 129
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 130
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 131
Figure 3-23. Removing and Installing the Power Distribution Board 1 6 2 5 4 3 1 screws (2) 3 power-distribution board 5 fan module cable connectors (2) 2 power supply cables (2) 4 standoffs (2) 6 fan module power cables (2) Installing System Components 131 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 132
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 133
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 134
11 Remove all the memory modules. See "Removing Memory Modules" on page 103. NOTE: To ensure proper reinstallation of memory modules, record the memory module socket locations. 12 Carefully route any loose cables away from the edges of the system board. 13 Remove the screws securing the system board - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 135
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 136
14 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 95. 15 Close the system. See "Closing the System" on page 77. 16 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75. 17 Reconnect the system to its electrical outlet and turn the system on, - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 137
, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Troubleshooting System Startup Failure If your system halts during startup - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 138
problem is resolved, replace the faulty keyboard/mouse. 6 If the problem is not resolved, proceed to the next step to begin troubleshooting the not accessible, see "Disabling a Forgotten Password" on page 160 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 139
power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 161. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 140
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 141
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 142
" on page 153. If the tests fail, see "Getting Help" on page 161. Troubleshooting the System Battery NOTE: If the system is turned off for long periods of time (for System Setup program, the problem may be caused by software rather than by a defective battery. 142 Troubleshooting Your System - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 143
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 144
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions the problem is resolved - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 145
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions but a problem is still - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 146
the diagnostic indicators on the front of the system. 19 If the memory problem is still indicated, repeat step 12 through step 18 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help" on page 161. 146 Troubleshooting Your System - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 147
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 148
cannot resolve the problem, see "Getting Help" on page 161. 8 Reinstall the tape-backup software as instructed in the tape-backup software documentation. See your tape documentation for information about reinstalling the software and troubleshooting the tape drive. 148 Troubleshooting Your System - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 149
or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can destroy data stored on the hard - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 150
If the problem is not troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 151
7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 8 Run the appropriate online diagnostic test. If a problem is still indicated, see "Getting Help" on page 161. Troubleshooting Your System 151 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 152
152 Troubleshooting Your System - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 153
or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem. Using Online Diagnostics To assess a system problem, first use the online diagnostics. Online Diagnostics is a suite of diagnostic - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 154
as the processor and the system's input/output devices are functioning, you can use the embedded system diagnostics to help identify the problem. Running the Embedded System Diagnostics The embedded system diagnostics program is run from the Life Cycle Controller screen. CAUTION: Use the embedded - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 155
Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 156
• Configuration - Displays basic configuration information about the currently selected device. • Parameters - Displays parameters that you can set for the test. 156 Running the System Diagnostics - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 157
6 Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the system board. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 158
System Board Connectors Figure 6-1. System Board Connectors 1 23 4 21 20 19 18 5 17 16 15 14 13 6 12 11 10 9 8 7 158 Jumpers and Connectors - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 159
Item Connector Description 1 PWRD_EN Password enable jumper NVRAM_CLR NVRAM clear jumper 2 RISER2 Expansion-card riser connector 3 RISER1 Expansion-card riser connector 4 iDRAC6 Enterprise iDRAC6 Enterprise card connector 5 iDRAC6 Express iDRAC6 Express card 6 CPU Processor - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 160
password features or disables them and clears any password(s) currently in use. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 161
Choose A Country/Region drop-down menu at the bottom of the page. 3 Click Contact Us on the left side of the page. 4 Select the appropriate service or support link based on your need. 5 Choose the method of contacting Dell that is convenient for you. Getting Help 161 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 162
162 Getting Help - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 163
battery (system) replacing, 122 bezel, 75 blank hard drive, 81 power supply, 119 BMC configuring, 70 C cabling optical drive, 78 CD drive troubleshooting, 147 CD/DVD drive See optical drive. chassis intrusion switch, 74 contacting Dell, 161 control panel assembly LCD panel features, 14 removing, 124 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 164
supply blank, 120 processor, 116 SAS backplane board, 129 SAS controller, 97 system board, 133 J jumpers (system board), 157 K keyboards troubleshooting, 138 I iDRAC Configuration Utility, 71 iDRAC6 Enterprise Card, 109 iDRAC6 Express Card, 106 indicators L LCD panel features, 14 menus, 15 Index - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 165
modules (DIMMs) configuring, 98 installing, 101 removing, 103 messages error messages, 52 system, 35 warning, 48 N NIC indicators, 20 NICs troubleshooting, 139 O optical drive installing, 78 options system setup, 53 P password disabling, 160 setup, 68 system, 66 phone numbers, 161 POST accessing - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 166
password, 68 slots See expansion slots. startup accessing system features, 11 support contacting Dell, 161 system closing, 77 opening, 76 system board installing, 135 jumpers, 157 removing, 133 system cooling troubleshooting, 143 system features accessing, 11 system messages, 35 system password, 66 - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 167
, 139 power supply, 143 processor, 150 system cooling, 143 tape drive, 148 video, 138 wet system, 140 video troubleshooting, 138 W warning messages, 48 warranty, 49 wet system troubleshooting, 140 U UEFI Boot Manager entering, 63 main screen, 64 System Utilities screen, 65 UEFI Boot Manager Screen - Dell PowerVault DX6004S | Dell DX6004S Hardware Owners Manual - Page 168
Index 168
Dell DX6004S Systems
Hardware Owner’s
Manual
Regulatory Model: E07S Series
Regulatory Type: E07S002