Dell Precision R5400 Setup and Quick Reference Guide  - Page 38

Troubleshooting Software and Hardware Problems, Windows Vista, Windows XP

Page 38 highlights

• If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. • Enter the system setup program and ensure that the boot sequence information is correct (see your Service Manual on the Dell Support website at support.dell.com). N O T I M E R TICK I N T E R R U P T - A chip on the system board might be malfunctioning or system board failure (see "Contacting Dell" on page 71 for assistance). NOTICE - HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. A PARAMETER OUT OF RANGE MAY OR M A Y N O T I N D I C A T E A P O T E N T I A L H A R D D R I V E P R O B L E M . - S.M.A.R.T error, possible hard drive failure. This feature can be enabled or disabled in BIOS setup. Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or is detected, but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. Windows Vista: 1 Click the Windows Vista start button , and click Help and Support. 2 Type hardware troubleshooter in the search field and press to start the search. 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Windows XP: 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in the search field and press to start the search. 3 In the Fix a Problem section, click Hardware Troubleshooter. 4 In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. 38 Troubleshooting

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38
Troubleshooting
If the hard drive is your boot device, ensure that the cables are
connected and that the drive is installed properly and partitioned as a
boot device.
Enter the system setup program and ensure that the boot sequence
information is correct (see your
Service Manual
on the Dell Support
website at
support.dell.com
).
N
O
TIMER
TICK
INTERRUPT
A chip on the system board might be
malfunctioning or system board failure (see "Contacting Dell" on page 71 for
assistance).
NOTICE – H
ARD
D
RIVE
SELF MONITORING SYSTEM
HAS
REPORTED
THAT
A
PARAMETER
HAS
EXCEEDED
ITS
NORMAL
OPERATING
RANGE
. D
ELL
RECOMMENDS
THAT
YOU
BACK
UP
YOUR
DATA
REGULARLY
. A
PARAMETER
OUT
OF
RANGE
MAY
OR
MAY
NOT
INDICATE
A
POTENTIAL
HARD
DRIVE
PROBLEM
.—
S.M.A.R.T error,
possible hard drive failure. This feature can be enabled or disabled in BIOS setup.
Troubleshooting Software and Hardware Problems
If a device is either not detected during the operating system setup or is
detected, but incorrectly configured, you can use the Hardware
Troubleshooter to resolve the incompatibility.
Windows Vista:
1
Click the Windows Vista start button
,
and click
Help and Support.
2
Type
hardware troubleshooter
in the search field and press
<Enter> to start the search.
3
In the search results, select the option that best describes the problem and
follow the remaining troubleshooting steps.
Windows XP:
1
Click
Start
Help and Support
.
2
Type
hardware troubleshooter
in the search field and press
<Enter> to start the search.
3
In the
Fix a Problem
section, click
Hardware Troubleshooter
.
4
In the
Hardware Troubleshooter
list, select the option that best describes
the problem and click
Next
to follow the remaining troubleshooting steps.