Dell S2719DGF Monitor Users Guide - Page 55

Common problems, Troubleshooting, Common, Symptoms, Possible Solutions, Factory Reset

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Page 55 highlights

Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms No Video/Power LED off No Video/Power LED on Poor Focus Shaky/Jittery Video Missing Pixels Possible Solutions ∞∞Ensure that the video cable connecting the monitor and the computer is properly connected and secure. ∞∞Verify that the power outlet is functioning properly using any other electrical equipment. ∞∞Ensure that the power button is pressed. ∞∞Ensure that the correct input source is selected via the Input Source menu. ∞∞Increase brightness and contrast controls using the OSD. ∞∞Perform monitor self-test feature check. ∞∞Check for bent or broken pins in the video cable connector. ∞∞Run the built-in diagnostics. ∞∞Ensure that the correct input source is selected via the Input Source menu. ∞∞Eliminate video extension cables. ∞∞Reset the monitor to Factory Settings (Factory Reset). ∞∞Change the video resolution to the correct aspect ratio. ∞∞Reset the monitor to Factory Settings (Factory Reset). ∞∞Check environmental factors. ∞∞Relocate the monitor and test in another room. ∞∞Cycle power On-Off. ∞∞Pixel that is permanently Off is a natural defect that can occur in LCD technology. ∞∞For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors. Troubleshooting │ 55

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Troubleshooting
│
55
Common problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
Symptoms
Possible Solutions
No Video/Power
LED off
∞
Ensure that the video cable connecting the monitor and
the computer is properly connected and secure.
∞
Verify that the power outlet is functioning properly using
any other electrical equipment.
∞
Ensure that the power button is pressed.
∞
Ensure that the correct input source is selected via the
Input Source
menu.
No Video/Power
LED on
∞
Increase brightness and contrast controls using the OSD.
∞
Perform monitor self-test feature check.
∞
Check for bent or broken pins in the video cable
connector.
∞
Run the built-in diagnostics.
∞
Ensure that the correct input source is selected via the
Input Source
menu.
Poor Focus
∞
Eliminate video extension cables.
∞
Reset the monitor to Factory Settings (
Factory Reset
).
∞
Change the video resolution to the correct aspect ratio.
Shaky/Jittery Video
∞
Reset the monitor to Factory Settings (
Factory Reset
).
∞
Check environmental factors.
∞
Relocate the monitor and test in another room.
Missing Pixels
∞
Cycle power On-Off.
∞
Pixel that is permanently Off is a natural defect that can
occur in LCD technology.
∞
For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at:
www.dell.com/support/monitors
.