Dell S3219D 3219D Monitor Display Manager Users Guide - Page 16

If DDM is unable to detect and/or communicate with a supported Dell monitor, please take below actions to troubleshoot: 1. Make sure the video cable is properly connected to your monitor andyour PC, especially the connectors should be firmly inserted intoposition. 2. Check the monitor OSD to ensure DDC/CI is enabled. 3. Make sure you have the correct and latest display driver from the graphicsvendor (Intel, AMD, NVidia, etc.). Display driver is often the cause of DDM failure. 4. Remove any docking stations or cable extenders or converters between the monitor and the graphics port. Some low-cost extenders,hubs or converters may not support DDC/CI properly and can failDDM. Update the driver of such device if the latest version is available. 5. Restart your system. DDM may not work with below monitors: 1. Dell monitor models earlier than year 2013 and D-series of Dellmonitors. You can refer to Dell Product Support websites formore information 2. Gaming monitors using Nvidia-based G-sync technology 3. Virtual and wireless displays do not support DDC/CI 4. Some early models of DP 1.2 monitors, it may be necessary todisable MST/DP 1.2 using the monitor OSD If your PC is connected to the Internet, you will be prompted with a message when a newer version of DDM application is available. It is recommended to download and install the latest DDM application. You may also check for new version by right clicking on DDM icon while pressing and holding 'shift' key. 16 | Troubleshooting