Dell U2412M User's Guide - Page 42

Dell™ Soundbar

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Dell™ Soundbar Problems Common Symptoms No Sound What You Experience No power to Soundbar - the power indicator is off No Sound Soundbar has power - power indicator is on Possible Solutions l Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (Blue LED) on the front of the Soundbar is illuminated. l Confirm that the power cable from the Soundbar is plugged into the adapter. l Plug the audio line-in cable into the computer's audio out jack. l Set all Windows volume controls to their maximum. l Play some audio content on the computer (i.e. audio CD, or MP3). l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. l Clean and reseat the audio line-in plug. l Test the Soundbar using another audio source (i.e. portable CD player). Distorted Sound Distorted Sound Unbalanced Sound Output Low Volume Computer's sound card is used as the audio source Other audio source is used Sound from only one side of Soundbar Volume is too low l Clear any obstructions between the Soundbar and the user. l Confirm that the audio line-in plug is completely inserted into the jack of the sound card. l Set all Windows volume controls to their midpoints. l Decrease the volume of the audio application. l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. l Clean and reseat the audio line-in plug. l Troubleshoot the computer's sound card. l Test the Soundbar using another audio source (i.e. portable CD player). l Clear any obstructions between the Soundbar and the user. l Confirm that the audio line-in plug is completely inserted into the jack of the audio source. l Decrease the volume of the audio source. l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. l Clean and reseat the audio line-in plug. l Clear any obstructions between the Soundbar and the user. l Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source. l Set all Windows audio balance controls (L-R) to their midpoints. l Clean and reseat the audio line-in plug. l Troubleshoot the computer's sound card. l Test the Soundbar using another audio source (i.e. portable CD player). l Clear any obstructions between the Soundbar and the user. l Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting. l Set all Windows volume controls to their maximum. l Increase the volume of the audio application. l Test the Soundbar using another audio source (i.e. portable CD player). Back to Contents Page

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Dell™ Soundbar
Problems
Back to Contents Page
Common Symptoms
What You Experience
Possible Solutions
No Sound
No power to Soundbar - the
power indicator is off
l
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator (Blue LED) on the front of the Soundbar is illuminated.
l
Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound
Soundbar has power - power
indicator is on
l
Plug the audio line-in cable into the computer's audio out jack.
l
Set all Windows volume controls to their maximum.
l
Play some audio content on the computer (i.e. audio CD, or MP3).
l
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
l
Clean and reseat the audio line-in plug.
l
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Computer's sound card is used
as the audio source
l
Clear any obstructions between the Soundbar and the user.
l
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
l
Set all Windows volume controls to their midpoints.
l
Decrease the volume of the audio application.
l
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l
Clean and reseat the audio line-in plug.
l
Troubleshoot the computer's sound card.
l
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Other audio source is used
l
Clear any obstructions between the Soundbar and the user.
l
Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
l
Decrease the volume of the audio source.
l
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l
Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
l
Clear any obstructions between the Soundbar and the user.
l
Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
l
Set all Windows audio balance controls (L-R) to their midpoints.
l
Clean and reseat the audio line-in plug.
l
Troubleshoot the computer's sound card.
l
Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume
Volume is too low
l
Clear any obstructions between the Soundbar and the user.
l
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
l
Set all Windows volume controls to their maximum.
l
Increase the volume of the audio application.
l
Test the Soundbar using another audio source (i.e. portable CD player).